Mai Bouchot Email & Phone Number

Portland, OR, US

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

• Processed an average of 120+ medical claims daily with 99% accuracy, ensuring proper reimbursements of $2.2M+ annually from Medicaid programs.
• Conducted thorough audits on all claims, verifying documentation and adherence to regulations before approval. Prevented $75K+ in overpayments in 2022.
• Analyzed claims data to identify recurring errors and inefficiencies. Implemented new review procedures, reducing claim denial rate by 15%.

Las Vegas, Nevada, United States

• Provided prompt and accurate beverage service to all Hotel/Casino guests, ensuring unmatched service in every interaction.
• Interacted with guests to take drink orders, utilized upselling techniques, and delivered high-quality drink orders promptly.
• Handled cash and credit transactions associated with beverage sales accurately and efficiently, providing appropriate change to guests.
• Provided accurate directions and information for guest inquiries, demonstrating knowledge about all aspects of The Venetian and The Palazzo, including services, features, attractions, promotions, and special events.

Las Vegas, Nevada, United States

• Collaborated effectively with bartenders and support staff to ensure smooth operations and timely delivery of orders, fostering a cohesive team environment.
• Provided exceptional customer service by anticipating and fulfilling guest needs in a fast-paced and dynamic poolside environment, resulting in high guest satisfaction and repeat business.
• Utilized strong communication skills to interact with diverse clientele, including tourists, VIPs, and locals, ensuring personalized and memorable experiences tailored to individual preferences.

Las Vegas, Nevada, United States

• Leveraged proficiency in Windows Microsoft Office and POS systems for accurate record-keeping and reporting, supporting efficient workflow management and data documentation.
• Prioritized guest satisfaction by providing accurate information, directions, and assistance, contributing to a positive customer experience and brand reputation.
• Demonstrated professionalism and adherence to company standards in appearance, attitude, and interactions with colleagues and patrons, fostering a friendly and welcoming atmosphere.

Henderson, Nevada, United States

• Oversaw daily operations as assistant to the store manager including managing inventory, visual merchandising, and achieving individual brand sales goals.
• Monitored hourly sales metrics and KPIs to optimize staffing and promotions; exceeded monthly sales goals by over 10% to hit bonus targets for high volume store location.
• Demonstrated strong organizational skills in managing stockroom operations, ensuring accurate inventory levels, and maintaining proper organization of merchandise.
• Collaborated with sales associates and other team members to support exceptional customer service, including assisting with product inquiries and ensuring product availability on the sales floor.
• Recognized as a top-performing sales associate for consistently surpassing department goals in credit card acquisition.

San Jose, California, United States

• Trained and mentored a team of 30+ beauty advisors on new product launches, makeup techniques, and customer service best practices to enrich the shopping experience.
• Analyzed hourly sales data and KPIs to strategically align staffing and promotional efforts, maximizing revenue during peak periods.
• Spearheaded initiatives to drive brand sales and customer acquisition, consistently exceeding monthly sales goals by 10%+ to achieve bonus targets.

San Jose, California, United States

• Played a pivotal role in achieving sales goals by effectively tracking performance against targets and motivating team members to excel in sales performance.
• Served as a resource for general product knowledge to all clients and staff members, demonstrating leadership in knowledge sharing and staff development.
• Effectively opened and closed the store following company policy and procedures, ensuring operational excellence and adherence to security policies and loss prevention procedures.
• Communicated store and individual sales goals, holding staff accountable for results in alignment with Origins business objectives and service expectations, fostering a culture of accountability and performance.

Glendale, California, United States

South Pasadena, California, United States

Consistently ranked as the top performer in sales, consistently surpassing targets for credit card sign-ups and new bank account openings.Developed rapport with customers, fostering long-term relationships and generating positive feedback through personalized interactions.Awarded Employee of the Month twice for dedication, professionalism, and consistently.

Bachelor'S Degree, Information Systems, 3.4

Transfer, 3.85 Gpa