Duties include assist with opening and closing vote centers, setting up equipment and supplies, checking in and processing voters, distributing ballots, assisting voters with casting their ballots, explaining the use of voting equipment, ensuring that ballots are collected appropriately, answering voter questions, and printing, scanning.Conduct community outreach and presentations, voter education and voter registration. Recruits, instructs, trains, and evaluates temporary election workers such as office specialists. Secures polling places and reads precinct maps to assure compliance with State and Federal mandates and processes related paperwork within defined guidelines. Ensures election workers are compliant with departmental policies and standard operational procedures. assists in coordination of bilingual ballots, voter information pamphlets, election supplies and inventories.Proof reads voter election information and sample ballot text. Receives, researches and resolves questions and concerns of election officers. Prepares correspondence and writes reports related to volunteer status and community outreach. Assists in the preparation of special equipment requirements and the delivery of precinct equipment and supplies to pooling places. Troubleshoots and may provide minor maintenance to electronic voting equipment. Verifies, calculates, enters, check hours worked for election workers and releases payroll to produce pay checks.

Duties include supervised teller side operations and sales.• Managed and resolved customer complaints to support positive service experience resulting in businessloyalty.• Trained and managed staff to drive high productivity, excellent performance and positive employeesatisfaction and maintained standard operating procedures.• Lead training and scheduling processes for tellers.• Operated with high quality service as focus of business to drive exceptional sales growth.• Coached and motivated operations staff in compliance, customer service and sales. Tracked key operations,service and sales.• Supervised daily processing for tellers, vault and ATM cash balancing as well as wire transfers. Cross trainedstaff on operations policies and procedures. Prepared weekly staff schedule.• Reviewed and recommended candidates for hire and followed company policies for interviewing training andtermination.• Created cost effective advertising programs and merchandising strategies to increase sales.• Established sales goals and strategies that contributed to increased growth in sales and profitability.• Increased repeat customer base by maintaining relationships with high profile clients and effectivelymanaging service issues.• Prepared for annual review of bank records for audit.• Resolved customer complaints in professional and timely manner.• Met with customers to discuss service needs and offer available solutions.• Resolved escalated customer complaints professionally, turning potentially negative experiences intoopportunities for continued patronage.• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitatingprofessional development opportunities.

Duties include supervised teller side operation and sales.• Delivered fast, friendly and knowledgeable service for routine question and service.• Established positive rapport with customers, managers and customer service team members to maintainpositive and successful work environment.• Maintained knowledge of company products and services to promptly resolve complaints and concerns.• Assisted customer in making payment on accounts and setting up payment plans.• Assessed customer account information to determine current issues and potential solutions.• Interviewed, hired and trained new quality focused customer service representatives.• Took ownership of customer issues and followed problems through to resolution.• Managed a team of customer service representatives, fostering a positive work environment focused onteamwork and collaboration.• Reduced customer complaints, proactively addressing issues and implementing effective solutions.