Mai D Linh Email & Phone Number

Hanoi, Hanoi, Vietnam

Dalian, China

- Validated user query intent of more than 5,000 POIs (Point of Interest) through search engines’ results with accuracy and up-to-date information with a success rate of 97%- Enhanced map data accuracy through manual satellite imagery review, significantly reducing customer navigation errors of 500 Vietnamese people in real-life situation- Increased data collection output 30% per week for clients through actionable insights by utilising market knowledge and language expertise

- Accelerated delivery 25% completion of website development project through stakeholder engagement and agile incorporation of priorities through product roadmap and sprints.- Assisted Product Manager (PM) to conduct user research to gather user pain points and discover optimization opportunities.- Collaborated with PM to facilitate effectively sprint planning and provide consultation on solution design and implementation

Hanoi, Vietnam

- Drove a potential quarterly revenue impact of over $75,000 post by spearheading Call Center and Business Process Management (BPM) integration- Collaborated with cross-functional stakeholders to gather and translate business requirements into technical specifications, fostering effective collaboration between stakeholders and development teams- Optimised phone sales team productivity by 3 hours per day with end-to-end delivery of product configuration features in the internal dashboard of CRM website- Worked closely with designers to develop product demos and worked alongside engineers to define technical requirements for post-launch testing

China

- Transcribed audio and into written transcripts for clients using Appen's transcription software.- Completed transcribing 95% of technical and specialized content within the client’s deadline, including the correct spelling of technical terms; with 99.9% accuracy.

Translated 10,000 words in e-learning courses courses from English to Vietnamese as a member of Coursera's Global Translator Community (GTC), with a goal of increasing the reach of the organization’s courses to Vietnamese-speaking markets.Ensured content accuracy and cultural relevance, with over 90% of translations accepted on the first review.Adhered to Coursera's rules for translations, including following the original style and tone of the author.