Helping the customer with any problem with the product after purchasing it.Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.Consistently exceeded monthly targets by leveraging strong time management skills while prioritizing tasks accordingly.

Implemented creative incentive programs to motivate team members and drive exceptional sales results.Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.Increased sales revenue by implementing targeted sales strategies and team training sessions.Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.Supported sales account managers by providing accurate and detailed reports.Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.

Responsible for reports about team performance and products to improve business efficiency, workforce management, Aftersales Customer experience development And Raising flags to avoid business crisis.Responsible for starting the project by using a new system to work with in the company and raising flags about its flaws and how to avoid it and how to properly use the system.Also training and development of my team.Determining the salary and calculating it.Quality auditing to find flaws and improve the customer experience.Company’s shipment management regarding the refund and exchange to be arranged with the warehouse to deliver the best customer experience.Helping and developing the team to achieve KPIs metrics and targets.

I lead a team responsible for managing the entire life-cycle of After-sales activities, ensuring seamless coordination and resolution.Lead reporting activities, providing insights for strategic decision-making.Conduct coaching sessions to enhance team performance.Implement new solutions and integrate tools for operational efficiency.Monitor and evaluate team leaders' performance.Distribute reverse shipments to 3PLs based on service zones, (SLAs),Update and maintain records of completed and failed shipments.Follow up with the warehouse regarding out-of-stock shipments.Address and resolve various complaint tickets, including wrong addresses, fake updates, delayed delivery, and courier misbehavior.overseeing system updates, success rates, finance batches, and SLAs.

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.Worked with team to identify areas of improvement and devised solutions based on findings.Supervised team members to confirm compliance with set procedures and quality requirements.Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.Built strong relationships with customers through positive attitude and attentive response.Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.Implemented updated record-keeping systems, resulting in better organization and accessibility of critical documents for the entire team.Setting strategy and monitoring progress towards goals.Team members are being watched over without being micromanaged.

Increased sales revenue by consistently meeting and exceeding sales targets.Offered each customer service to boost sales and customer satisfaction.Increased sales and customer satisfaction through personalized servicing.