Mai Abdalla Email & Phone Number

United Arab Emirates

- Collaborate closely with clients to understand their unique business challenges and objectives. Conduct in-depth consultations to assess their technology needs.- Leverage extensive knowledge of Microsoft technologies, including Azure, Dynamics 365, and Power Platform, to design tailored solutions that address clients' pain points.- Develop and deliver compelling presentations and demonstrations to showcase the value and capabilities of our solutions.- Effectively communicate complex technical concepts to non-technical stakeholders, ensuring a clear understanding of proposed solutions.- Build strong and lasting relationships with clients as a trusted advisor for their digital transformation journey.- Work closely with cross-functional teams, including sales, technical experts, and project managers, to ensure seamless solution delivery and customer satisfaction.- Keep up-to-date with the latest advancements in technologies and industry trends to provide clients with the most relevant and innovative solutions.- Provide critical support to the sales team by offering technical insights and helping shape proposals that align with clients' needs.- Act as a client advocate within the organization, ensuring that client feedback and requirements are considered in solution development.- Contribute to case studies and success stories highlighting the positive impact our solutions on clients' businesses.- Play a crucial role in driving business growth by identifying opportunities for upselling and cross-selling within the existing client base.

Abu Dhabi, United Arab Emirates

- Planned out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.- Assembled and led the project team.- Supervised each stage of the project.- Ensured each project stays on schedule and adheres to the deadlines.- Determined and oversaw consistent testing, evaluation, and troubleshooting of all products in all stages of completion.- Tracked milestones, deliverables, and change requests.- Served as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.- Delivered completed software products to clients.- Tracked and reported on key metrics (i.e. deliverables, financials, duration, benefits) and communicated findings to program managers and top management.- Controlled and mitigated project risks by performing the qualitative and quantitative analysis of risks and trigger events, planning risk response, establishing contingency plans, anticipating dependencies affected by ongoing project changes, and recommending ways to mitigate future risks to management.- Drove the work for complex and large project teams by recommending or requesting resources to support project demands.- Developed and managed all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.

United Arab Emirates

Abu Dhabi

- Ensured high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.- Grew existing customers, and identified potential customers.- Established a professional, working, and consultative relationship with clients by developing a core understanding of the unique business needs of the clients within their industry.- Promoted suitable products/solutions and developed solutions for customers involving business units.- Built and maintained long-term customer relationships.- Prepared proposals and quotations to customers. - Managed customer inquiries, problems, requests and suggestions; determined appropriate solutions and/or responses.

Abu Dhabi, United Arab Emirates

- Been the point of contact for all coordination with the customers.- Identified and assessed customers’ needs to achieve satisfaction.- Handled customer complaints, provided appropriate solutions and alternatives within the time limit; and followed up to ensure resolution.- Executed assigned outbound calling campaigns designed to acquire new customers.- Generated leads to the Business Development team.- Prepared proposals and contracts.- Placed orders, tracked their progress and updated customers.- Developed and strengthened customer relationships.- Managed and updated CRM, updated databases, and kept the modules and records current.- Managed and developed the Customer Retention Business (AMC & Renewals).- Conducted studies to better understand how the customers are utilizing the company’s products, analyzed the findings, and provided recommendations.- Assisted in the production of ongoing competitor analysis and reporting, with particular reference to pricing and promotion.

United Arab Emirates

Administrative and Clerical Tasks: - Handled the daily coordination of activities related to stationary, collaterals, office supplies, maintenance, and completed the day to day administrative tasks such as: - Ensured the proper usage of common areas such as meeting rooms. - Resolved complaints regarding inoperative equipment and/or site related issues. - Ensured all communication channels are fully functional at all times. - Maintained integrity and accuracy of databases. - Assisted in the preparation of correspondence, reports, and other complex documents. Procurement Assistance: - Sourced quotations and secure approval after negotiations with suppliers. - Proactively placed orders with suppliers for routine purchases such as consumables. - Followed up with suppliers until satisfactory delivery of products and/or services. - Compared prices, specifications, and delivery dates in order to determine the best bid among potential suppliers. - Calculated cost of orders, and charged or forwarded invoices to appropriate accounts.