Mai-Lan Smith Email & Phone Number

The Watergate HotelThe Royal Sonesta Chicago Cluster (Chicago Downtown, River North, Allegro)The Royal Sonesta Washington DC Dupont Circle The Hermitage Hotel Key Contributions: o Assisted with hotel specific duties including but not limited to generating optimal top line revenues through group solicitation and strong closing acumen of leads. o Deep dive current and target accounts for further saturation in group and transient.o Updated hotel website, CVENT, Lanyon and Tour Connection with newly updated information along with photos.o Created hotel fact sheet, sales worksheet with food and beverage prices and meeting space rental calculation.o Worked with convention services manager to overcome objections.o Assisted with updating hotel group contract to reflect new terms and clauses.o Proficient in Delphi, Meeting Brooker, HotelPlanner, Lanyon, Hotelligence, Sertifi, and CVENT.o Trained entry sales manager on how to respond to leads, overcome objections, draft contract and more…o Trained sales managers to understand STAR report and revenue reports.

Washington Dc, Georgetown

Washington Dc, Georgetown

Oversee all aspect of sales by training and mentoring my sales team to provide exceptional service, building/personalizing client relationships, and generating revenue for the hotel. • 2017- Individual achievement 147% and team achievement 110%. • 2016- Individual achievement 144% and team achievement 110%. • Responsible for leading group sales team to exceed/meet budgeted revenues. • Responsible for sales and marketing controllable expenses/ P&L statement. • Prep and attend owner’s meeting• Work with Director of Conference Services on banquet monthly forecast• Develop sales managers to understand hotel strategy, desired booking patterns, competitors intel in order to win the business.• Develop guidelines with regard to food and beverage calculation worksheet and market research.• Create group budget, forecast, pricing guidelines (MAR), and an active contributor in revenue meeting.• Provide subject matter expertise for conference services managers with regard to understanding group pick-up (i.e history) and contract clauses.

Palomar Dc And Arlington

As Associate Director of sales, my focus is to ensure that all our transient clients feel like our hotel is their ‘home away from home!” In addition, I take pride in leading my sales team in providing building/personalizing client relationships, and generating revenue for the hotel

Handled VA/MD/DC market

sale for all segments North East, West Coast, and MD, VA, and DC.

• Proactively assisted The Ritz-Carlton, Pentagon City sales team by setting group ceilings, desire booking patterns, and pricing guidelines.• Managed room inventory for The Ritz-Carlton, Pentagon City and Key Bridge Marriott. • Set GRAM (Group Revenue Analysis Model) group strategy for Key Bridge.• Analyzed transient demand trend and buying pattern for four full service hotels in the Arlington Cluster. • Wrote quarterly critique and recommended change of strategy for next year for four full service hotels.