- Develop and implement strategic plans to achieve business objectives related to the OTA.- Oversee performance management of the e-commerce.- Foster a collaborative and innovative team environment, encouraging continuous improvement and professional growth.- Drive the development and optimization of the e-commerce platform to ensure a seamless customer journey.- Oversee product development initiatives, including market research, product design, pricing strategies, and go-to-market plans.- Ensure that product offerings meet customer needs and preferences, and align with overall business goals.- Implement cutting-edge technologies and digital tools to improve service delivery and customer satisfaction.- Collaborate with financial institutions and payment gateways to offer diverse payment options, including installment plans and digital wallets.- Prepare and present regular reports to senior management, highlighting progress, challenges, and opportunities for improvement.- Collaborate with marketing, sales, and operations teams to align initiatives and achieve business goals.- Develop and execute a comprehensive product strategy that aligns with the company’s goals and market demands.- Conduct market research and competitor analysis to identify opportunities and gaps in the market.- Define product vision, roadmap, and growth opportunities for the online travel platform.- Stay updated on industry trends, emerging technologies, and best practices in the travel industry- Lead initiatives to test new ideas, features, and technologies to enhance the online travel platform

- Ensure all marketing content produced directly or by the marketing or public relations team (imagery, messaging, language, and compliance) is up to date, brand-compliant and promoting our Best Price Guarantee on distribution channels to drive direct channel revenue on Hotel Content Manager (HCM) and consistent across all channels and partner websites (e.g. Booking.com, Expedia, and Trip.com)- Daily performance management of all distribution channels and partnerships – Business Travel Agents, CRO, GDS, OTA Web & Social Media.- Understanding of different distribution channels, including direct bookings, online travel agencies (OTAs), and wholesalers. The ability to develop and manage effective distribution strategies to maximize hotel revenue.- Ability to develop and manage budgets for e-commerce activities.- Utilize revenue management software and tools to monitor and adjust pricing and inventory strategies.- Ensure rate parity and availability across all online and offline distribution channels- Knows how to work on Opera & Fidelio System.- Create rates from groups and individuals.- Checks regularly and disseminates information on market situation including; weekly checks and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels.- Tracks and prepares the necessary reports required for monthly submission to the Administration Office. - To follow up on lost business and bring information about them to the knowledge of the department superiors

- Develop and implement dynamic pricing strategies to optimize room revenue and occupancy.- Monitor and analyze market trends, competitor pricing, and demand patterns to adjust pricing and promotional strategies.- Oversee and maintain the distribution channel management system to optimize booking performance.- Prepare and analyze daily, weekly, and monthly revenue reports to monitor performance and identify trends.- Create and manage rate structures and room types to maximize revenue across all distribution channels.- Process all reservation requests, changes, and cancellations received by phone, email, or online channels.- Manage room inventory across all distribution channels, including direct bookings, OTAs, and GDS.- Liaise with the sales and marketing team to ensure alignment of room rates and availability with promotional campaigns.- Work closely with the front office and housekeeping departments to coordinate room assignments and ensure guest satisfaction.- Collaborate with the revenue management team to implement strategies for maximizing room revenue.

- Lead and motivate the reservation team, providing coaching and development opportunities.- Oversee the reservations process, ensuring accuracy, efficiency, and adherence to hotel policies.- Monitor room inventory and rates, adjusting as needed to optimize revenue.- Resolve guest reservation issues and complaints promptly and professionally.- Prepare reports on reservations activity, occupancy rates, and revenue generation.- Assist the Reservations Manager with budgeting, forecasting, and hiring new team members.- Stay updated on industry trends, reservation systems, and hotel promotions.

- Respond to guest inquiries regarding room availability, rates, and hotel amenities.- Secure reservations by accurately inputting guest information and room preferences into the hotel's reservation system.- Process modifications and cancellations of reservations according to hotel policies.- Upsell room types, packages, and additional services to maximize hotel revenue.- May assist with check-in/check-out procedures (depending on the hotel).

- Lead and manage a team of travel agents, providing guidance, support, and motivation to ensure high performance and morale.- Monitor and drive the team to achieve sales targets and KPIs, providing coaching and training as necessary.- Ensure that all team members deliver excellent customer service, handling escalated customer issues and complaints promptly and effectively.- Ensure that all bookings, reservations, and travel arrangements are processed accurately and efficiently.- Regularly assess team performance, providing feedback and conducting performance reviews to identify areas for improvement.

- Respond to client inquiries via phone, email, and in-person, providing information on travel options, pricing, and availability.- Assist clients in selecting travel products that meet their needs and preferences.- Process travel bookings for flights, hotels, car rentals, cruises, and vacation packages using the agency's reservation system.- Follow up with clients to ensure their travel arrangements are satisfactory and to gather feedback for service improvement.