• Leader of Customer Experience Methodology Research Program.• Responsible for Customer Experience focus highly specialized on designing optimal experience models for global clients in Digital Transformation Consultant project.• Interview and work directly with end-users, employees and employers to identify required customization needs, conduct fit gap analysis applied benchmarked Maturity Model and provide solution to improve their operation excellence, customer excellence and innovation excellence.• Collaborate with customers to gain insights of their business, understand their industry whereas conduct research on consumer behaviors to meet clients’ needs.• Develop and final report and Customer Experience roadmap and programs that accelerate customer acquisition and customer value.• Be responsible for Researching program with updated information/trend of Digital Transformation to provide valuable information for related Marketing and Sales Program.

• User experience specialist, related to user interaction solutions, based on creating user persona, using context and their journeys to deliver the highest target about improving customer engagement.• Collaborate with customers to gain insights of their business, understand their industry whereas conduct research on consumer behaviors to meet clients’ needs.• Perform requirements analysis and provide wireframe, interaction design.• Gain experience in planning and managing UX design projects.• Travel around the world to provide user experience consultancy and directly join the project for number of huge customers: Boeing, Airbus, Texas Instrument, NRI, Allianz, Masan Consumer.

Play role of coordinator in projects from Headquarters in Taiwan, using English and Chinese professionally. Participate in UX/UI projects and work with local DEV to deliver completely product to meet clients’ demand.

Member of SWAT team, experienced in marketing online for new online product launching. Coordinate tasks from Marketing team by collecting and analyzing statistics about consumers to falicitate products and content design such as official website, landing page as well as other online products.

Manage e-commerce groupon project. Provide consultation and assistance for market team to make strategic plan for marketing activities in order to increase brand and products awareness and interactions with consumers.

Sales & Marketing and Operartions responsible, Internship for 4 months• Assisting the manager in daily tasks• Preparing meeting materials• Analyzing business operation price• Seeing guests to collect documents• Completing documents for transporting