•Lead inventory management team to ensure product availability, accurate stock levels, and compliance with state and federal regulations.•Manage staff scheduling, ensuring adequate coverage and efficiency in store operations.•Oversee receiving and verification of all incoming products, ensuring proper labeling and storage according to climate control specifications.•Conduct regular cycle counts and inventory audits, investigating and resolving discrepancies to minimize waste and loss.•Coordinate with suppliers for timely delivery of goods, maintaining strong vendor relationships to optimize the procurement process.•Track and report inventory and sales data, analyze trends to forecast demand, and make informed purchasing decisions.•Provide training and support to inventory staff, conducting regular check-ins and developing team members’ skills.•Collaborate with other departments to drive sales by maintaining a clean, organized store and delivering a seamless customer experience.•Act as a brand ambassador, engaging with customers, assisting with product selection, and driving sales through suggestive selling and product knowledge.•Ensure adherence to operational standards and visual merchandising guidelines for an optimal customer experience.

A Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. Assigning duties to specific employees based on role and skills, Supervising employees and assisting with tasks as necessary, Conducting performance reviews and sharing feedback with both upper management and team members, Managing employees requests and transgressions, Training new and current team members on tasks, Handling customer issues and managing conflicts, Adhering to company policies and health, safety and employment standards. This role analyzes performance indicators against business strategies and leads their team to facilitate growth or improve results.

The Back Office Leader has a passion for organization and getting into the details of store operations. They direct accurate reconciliation of all daily cash management processes and back office functions including on-boarding, ordering supplies, expense control, hardware functionality, time sheet management . They partner closely with store employees and leadership, driving profitable results across the store.

The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate processing for all Best Buy Major Appliances customer transactions. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale. This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check. The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls. This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.

• Responsible for overall store operation, including transactions, store appearance, hiring, training, scheduling, opening & closing procedures, product & inventory management, employee & customer concerns.• Assisted store owners in opening 3 new partner locations, meeting sales objectives, introducing menus, promotions,standard operating procedures, shrink loss policies, and educational material for customers & staff.• Called customers to make order changes, when needed and accepted phone orders.• Maintained bookkeeping records for distributed & undistributed employee tips and submitted monthly reports for payouts. • Held interviews to fill staffing shortages, onboarded new team members, created weekly schedules for hourly employees, worked with managers of partner locations to ensure shifts are covered (in the case of absence or lateness).• Managed Instagram profile, posting new products, promotions, seasonal sales, daily stories, and responded to customer direct messages. Distributed flyers and promotional discount cards, spoke to potential clients about products and services.Maintained website, adding new products and removing out of stock products.• Maintained knowledge of new merchandise, industry standards, market trends, and government regulations. • Established credibility and rapport with customers, vendors, service providers, and staff.• Provided customers with knowledgeable, individualized purchasing experience.• Prepared and served coffee, tea, and occasional breakfast and lunch sandwiches for customers, ensuring high-quality and timely service.