✨Consulting and detection of quality management needs, knowledge, organizational development, internal communication and learning gaps.✨Design of communication strategies, annual training plans and talent management, aligned with business objectives.✨Discovery, diagnosis, design, planning and execution of technological innovation plans for a qualitative leap in operations, and interventions for planned organizational development, and support for successful adoption of changes.✨Execution of interventions for organizational development and conversational digital flows.✨Design and execution of ad hoc training and development programs, aligned with the cultural values ​of the company.✨Consulting on change and quality management processes during technological and organizational transitions.✨Projects focused on cultural diagnosis, internal communication strategies and development of cultural leaders.🏅+20 companies | +1000 people: Dell, IBM, HPE, Chevron, American Express, Car One, Eaton, Andreani, Levis Strauss, EAP Latina, Grupo Santalá, Glasgow, Area Laboral, Universidad de Luján, Banco Santander Argentina, Zurich Santander Seguros, Fundación Todavía es Tiempo, Cima Academy, Cook Master, Valid, Brown-Forman, Sony LATAM.📲Softs: Suite Google, Business Workspace, Systeme, Make, Figma, Mural, Miro, ChatGPT OpenAI, Taylor Brand, Canva, LinkedIn Sales Navigator, Instagram.

✨Design and execution of innovation and improvement workshops in insurance products and services.✨Employer brand communication strategy on digital platforms, activations and face-to-face interventions.✨Omnichannel campaigns for diverse clients: insurance staff, employees of Banco Santander, Getnet, Consumer, Gire, Modo, USS.✨Diagnosis and detection of gaps as input for the execution of the design of internal communication, training and marketing materials: flyers, infographics, manuals, writing of notes.✨Coordination of external teams before tendering to add value to the insurance proposal: medical assistance providers, home assistance and emergencies Axa, IGS, Cardinal, creative agency, layout designer and marketing automation experts, for the implementation of digital communication solutions.✨Design of the Customer Journey according to UX content and copywriting best practices, achieving an increase in NPS +9% in 4 years.✨Creation of digital content for the instititional web, social networks and internal platforms, according to voice and tone, brand identity and values, and business objectives.✨Coordination of teams in multidisciplinary projects: marketing, IT, external agencies, legal, risk, technical, commercial channels and affinities, for the implementation of digital solutions and communication campaigns.✨Design of Employee Experience, Internal Communication campaigns and Change Management initiatives aligned with corporate values.📲Tools: Figma, Canva, Mural, Trello, Whimsical, Asana, Jira, Basecamp, Strapi, MS Planner, MS Sharepoint, IBM Watson Campaign, Acoustic Campaigne.👷‍♀️Methodologies used: Project Management, Scrum, Kanban, Design Thinking. Strategic monitoring OKR / KPIs.

✨Collection and analysis of evidence of customer experience in branches.✨Redesign to improve the customer journey of internal and external clients, by area / sector / client segment / service / product.✨Presentation of insights and results with stakeholders.📲👷‍♀️Methodologies used: Agile - design thinking, performance and talent mapping, management control according to OKR/KPIs.

✨Design and execution of an annual training program and teaching materials for Santander bank employees, according to identified learning gaps.✨Consultative sales training through executive coaching for branch network staff and call centers (banking and external).✨Ad hoc internal training (insurance staff): Induction, Onboarding to projects, Coaching program for managers, The art of giving feedback, Leadership, Public speaking, Storytelling, Personal branding, Sales skills, Effective communication, Effective meetings, Tools for results monitoring, Mapping and talent management, Potential leaders program.📲👷‍♀️Tools used: Mapping and diagnosis of the situation in branches, Evaluation of Results. Reporting. ROI.

✨Coordination of remote call center for quality and after-sales surveys for the automotive company.✨Responsible for resource selection, team leadership, training and coaching, monitoring and projection of results according to the NPS standard of the Car One company.📲👷‍♀️Methodologies used: Agile - design thinking, performance and talent mapping, management control according to OKR/KPIs, quality SLA dashboards, internal NPS.

✨Responsible for the learning, training, development and business coaching plan for the investment advisor team.✨Organizational Change Facilitator at Banco Santander Investment Center.✨Advisor selection. ✨Co-creator and project leader of the program for detection and training of replacement staff “Potential Leaders Program - PPL”.✨Team training and leadership of investment advisors in banking contact center and for external teams (temporary and permanent) in products, regulations and consultative sales.✨Annual reports and projection of results and resources.📲Management control, meetings and events for strategic and communicational communication, according to KPIs and OKRs country.👷‍♀️ Training of new entrants to the sector in the Service and Sales Model👷‍♀️ Training of new entrants and permanent staff in Products, new products and regulations.👷‍♀️ Training of CII staff and outsourced agents for management of YPF Bonus campaigns (80 million pesos tendered by the organization, ON YPF Tenders classes XII, XIV and XXI).👷‍♀️ Performance management through weekly coaching for employees, according to task maturity.👷‍♀️ Monthly tactical, commercial and development planning of employees.👷‍♀️ Management Control, according to the commercial and service objectives of management. Registration system: HGI (Comprehensive Management Tool).👷‍♀️ Preparation of Annual Projection of results according to annual management objective, diagnosis of given resources, expectations with respect to the market, evolution mapping of employee maturity according to strategic actions and rotation of planned resources.👷‍♀️ Outstanding GPTW business, service and climate results (2010 - 2011 - 2012 - 2013)👷‍♀️ Dialogue and management of the union actor.👷‍♀️ Project Management of Potential Leaders for replacement cadres.👷‍♀️ Change manager in Investments. Consultative Sales and Commercial Management.

📲 Customer Service and Telemarketing. Commercial and Customer Service Objectives.✨ Reference for the use of the Consultative Model of attention and sales.👷‍♀️ Tutor in the training of new entrants to the team of agents