Maia Sampson Email & Phone Number

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

- Created viral social media posts that gained attention from 14 media outlets across North America and inspired trends in the library industry.- Increased social media engagement by 483%, reach by 918%, followers by 20%, and website traffic by 1,600%.- Managed strategic initiative to re-introduce the library as vibrant, modern, and fun to a younger demographic.- Championed the communications and change management of projects, such as the creation of a new social media strategy, the implementation of new social media tools in the organization, and updates to processes and workflows.

New Westminster, British Columbia, Canada

- Executed communications strategies through email campaigns, news releases, presentations, reports, speeches, social media, and website updates.- Owned company social media channels and increased engagement by 660%.- Developed and implemented the Member Recognition Program to increase engagement from our 26,000 members.

Victoria, British Columbia, Canada

- Lead the creation of the Community Engagement department and its services.- Developed and oversaw the community engagement strategy for 24 clients.- Managed and coached a team of four community managers.- Achieved a 100% service renewal rate by cultivating solid relationships with clients.- Scaled the average community engagement ROI for our clients by 400%.

Campbell River, British Columbia, Canada

- Coordinated staffing, accommodation, activities, dining, decor, supply rentals, and media for events.- Attended all events as the events manager to ensure all activities ran smoothly.- Managed external relationships with suppliers and vendors.- Worked with cross-functional internal teams to ensure the smooth progression of events.- Negotiated event contracts with clients, suppliers, and vendors.- Created social media, email, and print marketing campaigns to maximize resort occupancy throughout the operating season. - Managed all external communications with customers and media.- Created monthly events and occupancy reports.

Victoria, British Columbia

- Provided guests with exceptional service from the moment they walked through the door.- Recommended food and beverages based on the likes and needs of the customer as well as seasonal availability.- Oversaw each guest's experience and made sure the timing of each dish and drink was to the pace of the guests' liking.- Offered quality control for the entire experience by checking with guests to ensure their expectations are exceeded and correcting appropriately when there is a discrepancy.

Orlando, Florida Area

As part of the Disney College Program, I was selected to participate in a six-month co-op in which I was a full-time Cast Member in both attractions and merchandise roles. - Acted as an ambassador to the Disney Company in all guest interactions.- Created memorable and magical moments for guests by providing world-class customer service.- Performed tasks to maintain aesthetic appearance and stock levels in retail locations- Took precautions to ensure the safety of others at all times.

Orlando, Florida

As part of my Disney College Program, I was positioned as an usher at the Cirque du Soleil show, 'La Nouba!', located in Disney Springs. - Greeted guests in the theater and helped them locate their seats and other amenities.- Toubleshooted any guest issues such as purchasing tickets for the wrong date and time.- Took safety precautions to avoid any potentially dangerous situations.

Kelowna, British Columbia

- Replied to support and fan mail in a professional and approachable manner using the Disney voice.- Performed online and console game moderation to ensure all community guidelines are being adhered to.- Troubleshooted account and game play issues.- Recognized and reported relevant emerging trends online.- Maintained a safe and fun place for game users to interact online.

Bachelor’S Degree, Marketing And Communications, 8.93/9.0 Gpa

Activities and Societies: Education Council member, Camosun Student Society member

Diploma, Management

Certificate, Business/Hospitality And Tourism Management

Activities and Societies: Disney Alumni Association member Worked as a full-time Cast member in attractions and merchandise.

Certificate, Management

Business Administration And Management, General

Management