Maia Harris Email & Phone Number

Philadelphia, Pennsylvania, United States

Handled day-to-day operations with projectors, VOIP phones, and ComputersTroubleshoot and support 87 phones and Desktop/Laptops SimultaneouslyConfigure and break down 4-15 phones and computers for Sales training classes bi-weeklyWork with Union Engineers to build out office spaces to add additional voice and data ports and racks.Troubleshoot network issues between voice and data switchesContinuously reimaged and deployed computers with Microsoft Intune SoftwareSupport other offices through SpiceWorks ticketing system, Slack, Microsoft Suite Products, VPN, and remote softwareReprogram and sync Polycom phones with RingCentral

Greater Philadelphia Area

Successfully and quickly resolved 50+ IT issues daily via phone, in-person/on-site, and email-based support to end-users, and regularly followed up to ensure their long-term satisfactionEfficiently installed, maintained, and supported a wide range of hardware and software; verified backups; performed anti-virus updates, and addressed OS issues to enhance speed/performance

Philadelphia, Pennsylvania

Responsively provided IT support using a help desk platform – Service Now Ticketing System (ITAM) – and delivered courteous and professional customer service to end-users every dayRelied on by management to complete a wide scope of IT support functions, including remote reimagining, relocating PCs, VoIP configurations, mobile device setup, cable control, and moreExperienced deep personal satisfaction after fixing complicated issues for colleagues and coworkers

Philadelphia, Pa

Associate’S Degree, Itcns- Computer Network Systems, 3.71

Bachelor Of Applied Science - Basc, Cybersecurity