Miguel Angel Del Real Huerta

Miguel Angel Del Real Huerta Email and Phone Number

Project Manager Sr @ Transcom
Mexico City, Mexico
Miguel Angel Del Real Huerta's Location
Mexico City, Mexico, Mexico
About Miguel Angel Del Real Huerta

I am a Telecommunications and Electronics Engineer with Master in Organizational Management and extensive preparation and experience as Project Director, Project Manager Sr, SCRUM Master, PMO, Service Delivery Manager. I have depth knowledge and understanding of Agile and waterfall frameworks, such as SCRUM, DevOps, Kanban and Lean.Over the years I had built up extensive skills, qualities, attributes and experience in different industries such as Telecom, IT, software development, construction, Service Delivery and Engineering and working principally in LATAM and México.I'm very passionate about project management and take my responsibilities seriously. I'm excellent communicator both in writing and when speaking with project team member, stakeholders, contractors and customer.I am also very good at working under pressure and I have in depth knowledge and understanding of project life cycle. I know how to apply different frameworks to ensure that all the projects are completed on time, meet the specifications, required standards and align daily activity with company’s vision and strategy with a Customer centric vision. I have extensive expertise using waterfall or Agile frameworks for project management, as well as promoting a culture of continuous improvement, constant learning using the latest technologies and a vision for customer centricity. My most relevant soft skills are: Team Leadership, communication, coaching, customer and result oriented, analytic, critical and strategic thinking, negotiation management, problem solving, risk management, vendor & contractor management, budgeting, Project Plan, Time Management, teamwork, team management and Organization Management.My telecom expertice include network deployment, network delivery, network refresh, which involve sinc site survey, networking design, equipment configuration, infraestructure and service delivery. In IT, his experience has been in infrastructure deployment, Data center, Software development coordination, DevOps, cloud solutions, coordinating multidisciplinary and cross-functional teams to develop software, ecommerce and mobile app.#ProjectManager #SCRUMMaster #BusinessAnalysis #StrategicPlanning #Consulting #CustomerCentric #StakeholderManagement #RiskManagement #Automation #RPA #EffectiveCommunication #ConflictManagement #Negotiation #Analitic #Reporting #PresentationSkills #Logistic #VendorManagement #Leadership #Strategicthinking #QualityManagement #KPIs #Budgetcontrol #BusinessDevelopment #DocumentalControl #TimeManagement #Problemsolve #AttentionToDetails #FastLearning

Miguel Angel Del Real Huerta's Current Company Details
Transcom

Transcom

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Project Manager Sr
Mexico City, Mexico
Website:
transcom.com.mx
Employees:
40
Miguel Angel Del Real Huerta Work Experience Details
  • Transcom
    Project Manager Sr
    Transcom
    Mexico City, Mexico
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  • Avaya Telecommunications México Sa De Cv
    Sr Project Manager - Global Sdm
    Avaya Telecommunications México Sa De Cv Dec 2023 - Feb 2024
    México, México
    Coordinate operations teams in India, EUA and Argentina to support and maintain customer telecommunications networks, SVAs, track changes, client reports, network inventory control, RCA reports. Support corporate and account teams in revenue generation and cost saving initiatives. Demonstrate business acumen consistent with the core skills of the PM and SDM responsibilities: high level communication, technical skills, ability to coordinate multiple resources, Logistic, escalation management, leadership and administrative management. Based on customer comments, align regional and global processes as needed. Work closely with internal and vendor teams to drive continuous service improvement. Manage customer & stakeholder relationships to build trust, organize communication program. Develop strategies to optimize logistics operations, and identify opportunities for efficiency in IT platforms, improve based on data analysis and KPIs. NY City Transit -Subway and transportation network in New York, Frontier Communications, ADT Security and SENTARA Health.
  • Globant
    Scrum Master - Sr Project Manager - Service Delivery
    Globant Dec 2021 - Sep 2022
    Ciudad De México, México
    Coordinate developer teams to implement digital transformations. Establish the project plan & track it, using Agile & PMI tools to drive project execution. Manage stakeholders and customer relationships to build confidence and trust, ensuring project progress arranging meetings, and governance model. Innovate simplifying processes, and implement methods and tools with creative ideas. Control project finance & budget. Identify new business opportunities and participate in pre-sales and contract preparation. I participated in projects, as: WEB site, mobile App, documental control, LIMS, electronic approval system, and ARPs. I used risk management to address problems and complaints promptly. We use OKRs, KPIs, NPS, and risk management for continuous improvement.
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  • Global Convergence, Inc.
    Latam Service Delivery Manager (Telecommunications & It)
    Global Convergence, Inc. Jul 2019 - Apr 2020
    México, México
    Liable to implement VoIP network transformation projects, softphone implementation, and 10 digits dial plan for Johnson & Johnson in Mexico and LATAM. The project involves 3 factory buildings and 5 administrative offices including Mexico Head office and more than 6500 users. Coordinate the cross-functional areas: technical developers, administrative, and users to get the definition of the technical details, and internal approvals for VoIP deployment. Define time plans, risk management, ASP/3PL management, and multidisciplinary technical experts’ management. Maintain close communication with the customer. Liable to define time plans and coordinate the decommission and disposal for the older and legacy networks following EH&S and environment regulations. Implement waterfall and agile (SCRUM) methodologies with continuous data analysis to improve deployment efficiency. Weekly report and tracking project P&L and invoice progress through internal platforms or tasks assigned to the different support areas. One successful factor was the prediployment activity one week in advance, it avoid mistakes in the final deployment.Mexico deployment team under my command received the CEO and VP congratulations for the best VoIP transformation in LATAM; Mexico +4900 user migration without end-user complaints and 100% migration. 100% of VoIP transformations done successfully for Mexico ONE Place office, Chile, Panama, Dominican Republic, and Uruguay. Contribute to coaching teams and partners to develop skills for agile and waterfall project management processes supported with IT platforms to assign tasks, deliverables, and standard process. I supported the PM team to cordinate equipment CISCO update plan in ASIA and Europe for Logicalis.
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  • Telefónica Movisar Mexico
    Network Operations Head
    Telefónica Movisar Mexico Oct 2018 - Mar 2019
    Mexico City Area, Mexico
    Liable for Telefonica Network Maintenance to offer to the customer the best mobile network. The maintenance involves preventive, corrective, and emergencies for 11,700 sites, 4 Data Center, NOC, Country Optical Fiber Network, 5400 Tower, Energy platforms in 5400 sites (Solar system and Power generators), air conditioner on sites and rooms. Manage warehouse and logistics for spare parts management. Decommission and disposal process for assets covering EHS and environments regulations. Direct report from 4 Regional Managers, 4 managers to coordinate 200 partner’s crews to support on field maintenance, Define Disaster Recovery Plans (DRPs). Looking for saving with innovative solutions using IoT projects. Dashboard definition to implement continuous data analysis to improve network availability from 93.7% to 99.7%. In charge to define processes, KPIs, SLAs, KCPs. Use of Lean, Kaizen, JIT, Six Sigma and forecast service demand, MRP (Material Requirement Planning), CRP (Capacity Resource Planning) to define material and resources. NOC as key database information. Liable for P&L with a budget of 150 MUSD. Coordinate cross-functional teams to achieve annual targets. Improve maintenance efficiency, coordinated developer teams to implement SIOM (Sistema Integral de Operación y Mantenimiento) for 200 crews. I implemented a governance model for Partners and crew performance monitoring by SIOM.
  • Huawei Technologies De México, S.A. De C.V.
    Managed Services Delivery Head - Telecommunications
    Huawei Technologies De México, S.A. De C.V. Mar 2014 - Mar 2018
    México D.F., Santa Fe. Century Building
    Liable Manage Services contracts for Telefonica Movistar: Telcel, Telcel NOC, American Tower Company (ATC) and Alestra Data Center. Coordinate the action in order to execute the annual network maintenance plan for 8000 site that involve preventive, corrective and emergencies for telecom equipment, tower maintenance, Air Conditioner, Civil Works, Diesel generators and implement EHS. For Data Center coordinate monthly maintenance plan to support TIER V certification. I define and implement the governance model and organization in order to cover customer satisfaction based on SLA and KPIs. Responsible for P&L with budget of 60MUSD, profit 18% profit. Telcel consider Huawei the best partner for Managed Services with 97% SLAs, and best administrative and governance process for preventive, corrective and emergencies maintenance. ATC issue congratulation as best partner to define DRPs and execution during México City Earthquake. In Telefonica project successful insourcing to outsourcing migration 97% SLA. Implementation of App (OWS)/IoT for trouble tickets automatization. In Telcel support NOC: update process, new business rules in order to attend new alarms for LTE technology. Coordinate people to implement International interconnection services for America Movil. I support the account team to get add on sales.
  • Oracle
    Service Delivery Director- It
    Oracle Jul 2013 - Mar 2014
    Monterrey, México
    Liable for Oxxo, Bimbo and Pemex accounts. Support customer in order to identify the improvement areas, define execution plan, execution, monitoring progress and close projects. I define the project governance model in order to attend the stakeholders. Responsible for P&L results, risk plan, communication plan and stablish dashboard for weekly and biweekly project report. As SPOC support account manager to identify customer needs and new business opportunities.BIMBO – Coordinate cross functional teams to provide maintenance to: ERP, Data Bases, servers and storage.OXXO – Full Swap of Servers, Storage, Data Bases and ERP. Coordinate multidisciplinary teams to carry out the swap in less than 48 hrs, migrate 7 Terabits Data Base that involve 2100 data bases and tables. Swap was done with less than 1% data error. Customer issue a congratulation letter.PEMEX Petroquimica - Coordinate multi disciplinaries teams in order to swap servers in less than 48hrs, storage, data base and ERP. The migration involves 5Terabits with 1200 data bases and tables. Swap was done successfully with less than 1% data migration error. Any mistake can create shortage of gasoline in the country.
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  • Talkpool, S. De R.L. De C.V.
    Service Delviery Head - Telecommunications
    Talkpool, S. De R.L. De C.V. May 2012 - Jun 2013
    Tlalnepantla De Baz, México, México
    I support Sales Management and I was responsible for Business and Organization development; Financial planning and Operations; Program management, Service Delivery, logistic and Partner Management. Award from Telmex and TeMM as best partner performance. Define strategy, process and forecast service demand to define material and resources ( MRP and CRP).Responsible for P&L results, Operations and Service Delivery for Movistar, PEMEX, Telmex and Maxcom. Liable of the Warehouse, Purchase, Documental Control and Engineering. I define delivery strategy to cover contract scope, SLAs, KPIs, KCPs. I support CEO in order to adjust company process and governance model focus in customer satisfaction. I define Work Levels Agreements between different areas aligned with service strategy.I diversify 20% the customer portfolio. I support partner to develop software to make Telmex project automatization. We receive award from Telmex as best partner. In Pemex 100% customer satisfaction to implement SCADA upgrade. In warehouse, 40% saving in transportation cost and 100% recycle of the package material. I improve document control in order to get 100% deliver for the project’s deliverables. Engineering process was aligned with sales process.
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  • Ericsson Servicios Administrativos México S.A. De C.V.
    Manage Services Delivery Head - Telecommunications And It
    Ericsson Servicios Administrativos México S.A. De C.V. Jun 2008 - Apr 2012
    Ciudad De México, Santa Fe
    Liable for Manage Services Delivery Unit, P&L result. Define strategies to deploy MS contracts for Telefonica, Telcel, Telmex, Iussacel and TV Azteca. Budget 140MUSD. MS involve 20,000 sites involving mobile networks (RF and Rigging), Towers, Air Conditioner, Civil Works, Power systems (generators and diesel), grounding systems, site cleaning and switch rooms. Direct report 9 regional managers, 170 person in the organization and indirect report 700 crews. I achieve MSTOP certification (ITIL and sTOM). 4 phases “Service Delivery Model”, update NOC management and process. Implement App to manage crews and trouble tickets (TTs) Work Force Management for preventive, corrective and emergencies TTs 98% efficiency. Accurate control for KPIs, improve crew performance and synergies implementation to move profit from 7% to 18%. Best practices design and create travel expenses system recovering 7MUSD in the 1st operation month. SLAs Telefonica 98%; Telcel 94%, Telmex 96% and Red Azteca 96%. Improve partner management methodology.Improve partner certification and partner management. Internal customer the PMO. I define monthly crews forecast to assign the correct people, with the correct competence in the correct time to support Ericsson projects delivery. I use MRP, CRP to define resources and material demand. I define delivery strategy. This methodology improves trouble ticket resolution from 78% to 98% since the first visit to cover projects SLAs and KPIs. I developed the Vendor Management organization and the way of working. The improvement was considered the best practice and implemented in LATAM.Supported in 2011 Telefonica network deployment after the tsunami and prepare in two months more than 480 crews to support service delivery. We receive congratulation from Telefonica and Telcel. Telefonica extend maintenance contract one year more and got customer satisfaction, I support my business unit to improve team mentality, generate credibility and partners’ collaboration.
  • Huawei Technologies De Mexico, S.A De C.V.
    Pmo And Service Delivery Manager (Sdm) Central America And Caribbean - Latam Telecommunications
    Huawei Technologies De Mexico, S.A De C.V. Mar 2006 - Jun 2008
    México, Caribbean And Central America
    Liable to coordinate the organization to deploy UMTS and transmission projects with Telefonica. As SDM. Coordinate services areas to get customer satisfaction and care SLA implementation in México and CA. Budget assigned +16MUSD involve transmission, UMTS, RNC, OSS and RNC integration with Core (Ericsson and Nokia). Generate add on sales, SLA satisfaction 98%. I was the Single Point of Contact between Telefonica and Huawei for Mexico and Central America. First year I sold more than 800 KUSD in unbundled projects. Under my supervision, Huawei improves 40% SLA service delivery.Liable for mobile network deployment in C&C and Central America. Coordinated multidisciplinary teams to deliver platforms CRBT, SMSGW, UMTS, WCDMA, CDMA, MUX optical, and OSS. Budget assigned +40MUSD. Savings done in civil works +500 KUSD, and 15% in adaptations. Our customers were as: Digicel, UTS, Claro, Orange, Telefonica and Digicel. My base was Jamaica. We won +200MUSD in projects in C&C and CA. Liable for technical support to reply for RFP, RFQ and RFI.
  • Flextronics Network Services De México, S. A. De C. V
    Divisional Quallity Delivery Manager - Telecommunications
    Flextronics Network Services De México, S. A. De C. V Jul 2005 - Dec 2005
    México, City
    * Research, develop and implement quallity system, tools and techniques required to ensure internal and external customer satisfaction, continous quallity improvement and quallity prevention.* Manage programas of large scope and complexity by leading multifunctional teams to develop and implement quality plans and actions in the process, product or materials.* Drive corrective actions and review proposed solutions to problems in a timely manor.* Participate in the design, specification and review of company processes. + We improve the principal process in TELMEX and Telefonica account. I provide technical support to improve the process related with warehouse, purchases department, logistic and finances.+ IT platform and structured database was designed to control TELMEX account since project assignation until invoicing process. In the first two months was possible to collect 10 Millions of mexican pesos. Key Performance Indicators (KPI) were generated to improve the daily operation in order to guarantee the quality in the process and reach targets.+ We develop strategy to improve company processes in order to improve quallity in the services provided to diferent customers. All the process related with operation were updated and adjusted to be more eficient and focus to customer satisfaction, Key areas related with operations and services delivery were adjusted: Engineering, Sourcing, Warehouse, Invoicing, Documental control, Finacial, project Scope, Contract fullfilment and Subcontractor selection and payments.+We improve 45% the delivery time in order to adjust PM process with engineering process and reduce 35% the gap with the old projects.*Collection improve 90% as soon PM process, Documental control process and engineering process were aligned.
  • Telmex-Srteleconm
    Total Project Manager - Telecom Consultant
    Telmex-Srteleconm Dec 2002 - Jan 2005
    México City
    I was collaborating with TELMEX and SRTelecom as Total Project Manager to elaborate the bidding for “Fondo de Cobertura Social” project by SCT. TELMEX won this project.+ I was on charge to coordinate engineering team to prepare 3,207-path designs, there were included in the tender. We won the tender.+ PM and six sigma methodology were used to guarantee the property technical proposal for this bidding. Another of the last independent projects that I was participating, it was the WAN network design for furniture stores. In this project, I was collaborating as project manager to coordinate software and hardware installation; after that, I design a sales point system in order to control sales, inventory, invoice process. Improve casher services with code bar system.
  • Nec De México, S.A De C.V.
    Service Delivery Manager And Expert Nms & Microwave Latam
    Nec De México, S.A De C.V. May 1991 - Aug 2002
    México And Latin America
    Expert in Microwave systems (Low and High Capacity) and Network Management Systems for Mexico and LATAM. On charge to prepare design, economical an technical propposals and project implementation.*Attend all the projects implementation and matters related with Microwave, NMS and Data Base Maintenance. Promote Microwave and NMS products. Keep a close commercial and engineering relationship with customers and report to NEC offices in USA, Japan, Brazil and Australia.* Be on charge of Homologation process and bidding until their commercial assignation. I sold and Install the newest release for PEMEX Fault Management System. Increase the profit in 35%.With my team support, LATAM group for RF design, Microwave installation and NMS. I implement Maxcom NMS it represent revenue 2 MUSD. * On my charge, select new engineers and give training in job in order to attend the growing Microwave demand and NMS business in Mexico and Latin America.
  • Nec De México, S.A. De C.V.
    Service Delivery Manager (Latam)
    Nec De México, S.A. De C.V. Feb 1991 - Aug 2002
    Mexico And Latam
    * I was on charge of network management systems (NMS) projects: sales, bidding, engineering, network design, installation, project control, test, budget and cost control, invoice process and technical support coordination.* Direct collaboration with sales department in order to define marketing strategy for Microwave systems and NMS equipment.* Key contact in Mexico with other regional NEC offices in LATAM to support microwave and NMS issues and responsible for mange services.* Facing to the customer as SPOC to define plan for customer relation, retention strategies, keep a close contact to attend new customer necessities and promote new products.* As project manager, control project implementation for Microwave systems and NMS - Software and hardware- for: TELMEX, PEMEX, CFE, BANCOMER BANAMEX, AVANTEL, MAXCOM, NEXTEL, BESTEL, CANTV, TELCOM, ANDE and others. *I sold 1 MUSD in services to support PEMEX NMS. The profit in this project was over 40%. We reduce the faults in PEMEX NMS to one per year. On charge of PEMEX NMS migration to new Unix platform.*On charge of MAXCOM NMS, data base design and manage services for maintenance.* NMS group sold 12 MUSD in services and NMS equipment for TELMEX and Maxcom. I implemented NMS, Microwave and monitoring to Fiber Optical Network.

Miguel Angel Del Real Huerta Education Details

Frequently Asked Questions about Miguel Angel Del Real Huerta

What company does Miguel Angel Del Real Huerta work for?

Miguel Angel Del Real Huerta works for Transcom

What is Miguel Angel Del Real Huerta's role at the current company?

Miguel Angel Del Real Huerta's current role is Project Manager Sr.

What schools did Miguel Angel Del Real Huerta attend?

Miguel Angel Del Real Huerta attended Universidad Autónoma Metropolitana, Universidad Autònoma De Barcelona, Universidad Nacional Autónoma De México, Learn Quest, Instituto Tecnológico Y De Estudios Superiores De Monterrey, Aprin, Ealde Business School, Ealde Business School, Instituto Tecnológico Y De Estudios Superiores De Monterrey / Itesm, Leadership Core Curriculum -Ericsson/the Ken Blanchard Companies, Ericsson Sweden, Uipath.

Who are Miguel Angel Del Real Huerta's colleagues?

Miguel Angel Del Real Huerta's colleagues are Joel Transcom, Mauricio Flores, Oscar Torres Desales, Francisco Arturo Ramos Hernández, Elizabeth Reyes, Emanuel De Jesús Hernandez Cruz, Iñigo Cortina Cuellar.

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