Miguel Angel Del Real Huerta Email & Phone Number

Mexico City, Mexico

México, México

Coordinate operations teams in India, EUA and Argentina to support and maintain customer telecommunications networks, SVAs, track changes, client reports, network inventory control, RCA reports. Support corporate and account teams in revenue generation and cost saving initiatives. Demonstrate business acumen consistent with the core skills of the PM and SDM responsibilities: high level communication, technical skills, ability to coordinate multiple resources, Logistic, escalation management, leadership and administrative management. Based on customer comments, align regional and global processes as needed. Work closely with internal and vendor teams to drive continuous service improvement. Manage customer & stakeholder relationships to build trust, organize communication program. Develop strategies to optimize logistics operations, and identify opportunities for efficiency in IT platforms, improve based on data analysis and KPIs. NY City Transit -Subway and transportation network in New York, Frontier Communications, ADT Security and SENTARA Health.

Ciudad De México, México

Coordinate developer teams to implement digital transformations. Establish the project plan & track it, using Agile & PMI tools to drive project execution. Manage stakeholders and customer relationships to build confidence and trust, ensuring project progress arranging meetings, and governance model. Innovate simplifying processes, and implement methods and tools with creative ideas. Control project finance & budget. Identify new business opportunities and participate in pre-sales and contract preparation. I participated in projects, as: WEB site, mobile App, documental control, LIMS, electronic approval system, and ARPs. I used risk management to address problems and complaints promptly. We use OKRs, KPIs, NPS, and risk management for continuous improvement.

México, México

Liable to implement VoIP network transformation projects, softphone implementation, and 10 digits dial plan for Johnson & Johnson in Mexico and LATAM. The project involves 3 factory buildings and 5 administrative offices including Mexico Head office and more than 6500 users. Coordinate the cross-functional areas: technical developers, administrative, and users to get the definition of the technical details, and internal approvals for VoIP deployment. Define time plans, risk management, ASP/3PL management, and multidisciplinary technical experts’ management. Maintain close communication with the customer. Liable to define time plans and coordinate the decommission and disposal for the older and legacy networks following EH&S and environment regulations. Implement waterfall and agile (SCRUM) methodologies with continuous data analysis to improve deployment efficiency. Weekly report and tracking project P&L and invoice progress through internal platforms or tasks assigned to the different support areas. One successful factor was the prediployment activity one week in advance, it avoid mistakes in the final deployment.Mexico deployment team under my command received the CEO and VP congratulations for the best VoIP transformation in LATAM; Mexico +4900 user migration without end-user complaints and 100% migration. 100% of VoIP transformations done successfully for Mexico ONE Place office, Chile, Panama, Dominican Republic, and Uruguay. Contribute to coaching teams and partners to develop skills for agile and waterfall project management processes supported with IT platforms to assign tasks, deliverables, and standard process. I supported the PM team to cordinate equipment CISCO update plan in ASIA and Europe for Logicalis.

Mexico City Area, Mexico

Liable for Telefonica Network Maintenance to offer to the customer the best mobile network. The maintenance involves preventive, corrective, and emergencies for 11,700 sites, 4 Data Center, NOC, Country Optical Fiber Network, 5400 Tower, Energy platforms in 5400 sites (Solar system and Power generators), air conditioner on sites and rooms. Manage warehouse and logistics for spare parts management. Decommission and disposal process for assets covering EHS and environments regulations. Direct report from 4 Regional Managers, 4 managers to coordinate 200 partner’s crews to support on field maintenance, Define Disaster Recovery Plans (DRPs). Looking for saving with innovative solutions using IoT projects. Dashboard definition to implement continuous data analysis to improve network availability from 93.7% to 99.7%. In charge to define processes, KPIs, SLAs, KCPs. Use of Lean, Kaizen, JIT, Six Sigma and forecast service demand, MRP (Material Requirement Planning), CRP (Capacity Resource Planning) to define material and resources. NOC as key database information. Liable for P&L with a budget of 150 MUSD. Coordinate cross-functional teams to achieve annual targets. Improve maintenance efficiency, coordinated developer teams to implement SIOM (Sistema Integral de Operación y Mantenimiento) for 200 crews. I implemented a governance model for Partners and crew performance monitoring by SIOM.

México D.F., Santa Fe. Century Building

Liable Manage Services contracts for Telefonica Movistar: Telcel, Telcel NOC, American Tower Company (ATC) and Alestra Data Center. Coordinate the action in order to execute the annual network maintenance plan for 8000 site that involve preventive, corrective and emergencies for telecom equipment, tower maintenance, Air Conditioner, Civil Works, Diesel generators and implement EHS. For Data Center coordinate monthly maintenance plan to support TIER V certification. I define and implement the governance model and organization in order to cover customer satisfaction based on SLA and KPIs. Responsible for P&L with budget of 60MUSD, profit 18% profit. Telcel consider Huawei the best partner for Managed Services with 97% SLAs, and best administrative and governance process for preventive, corrective and emergencies maintenance. ATC issue congratulation as best partner to define DRPs and execution during México City Earthquake. In Telefonica project successful insourcing to outsourcing migration 97% SLA. Implementation of App (OWS)/IoT for trouble tickets automatization. In Telcel support NOC: update process, new business rules in order to attend new alarms for LTE technology. Coordinate people to implement International interconnection services for America Movil. I support the account team to get add on sales.

Monterrey, México

Liable for Oxxo, Bimbo and Pemex accounts. Support customer in order to identify the improvement areas, define execution plan, execution, monitoring progress and close projects. I define the project governance model in order to attend the stakeholders. Responsible for P&L results, risk plan, communication plan and stablish dashboard for weekly and biweekly project report. As SPOC support account manager to identify customer needs and new business opportunities.BIMBO – Coordinate cross functional teams to provide maintenance to: ERP, Data Bases, servers and storage.OXXO – Full Swap of Servers, Storage, Data Bases and ERP. Coordinate multidisciplinary teams to carry out the swap in less than 48 hrs, migrate 7 Terabits Data Base that involve 2100 data bases and tables. Swap was done with less than 1% data error. Customer issue a congratulation letter.PEMEX Petroquimica - Coordinate multi disciplinaries teams in order to swap servers in less than 48hrs, storage, data base and ERP. The migration involves 5Terabits with 1200 data bases and tables. Swap was done successfully with less than 1% data migration error. Any mistake can create shortage of gasoline in the country.

Tlalnepantla De Baz, México, México

I support Sales Management and I was responsible for Business and Organization development; Financial planning and Operations; Program management, Service Delivery, logistic and Partner Management. Award from Telmex and TeMM as best partner performance. Define strategy, process and forecast service demand to define material and resources ( MRP and CRP).Responsible for P&L results, Operations and Service Delivery for Movistar, PEMEX, Telmex and Maxcom. Liable of the Warehouse, Purchase, Documental Control and Engineering. I define delivery strategy to cover contract scope, SLAs, KPIs, KCPs. I support CEO in order to adjust company process and governance model focus in customer satisfaction. I define Work Levels Agreements between different areas aligned with service strategy.I diversify 20% the customer portfolio. I support partner to develop software to make Telmex project automatization. We receive award from Telmex as best partner. In Pemex 100% customer satisfaction to implement SCADA upgrade. In warehouse, 40% saving in transportation cost and 100% recycle of the package material. I improve document control in order to get 100% deliver for the project’s deliverables. Engineering process was aligned with sales process.

Ciudad De México, Santa Fe

Liable for Manage Services Delivery Unit, P&L result. Define strategies to deploy MS contracts for Telefonica, Telcel, Telmex, Iussacel and TV Azteca. Budget 140MUSD. MS involve 20,000 sites involving mobile networks (RF and Rigging), Towers, Air Conditioner, Civil Works, Power systems (generators and diesel), grounding systems, site cleaning and switch rooms. Direct report 9 regional managers, 170 person in the organization and indirect report 700 crews. I achieve MSTOP certification (ITIL and sTOM). 4 phases “Service Delivery Model”, update NOC management and process. Implement App to manage crews and trouble tickets (TTs) Work Force Management for preventive, corrective and emergencies TTs 98% efficiency. Accurate control for KPIs, improve crew performance and synergies implementation to move profit from 7% to 18%. Best practices design and create travel expenses system recovering 7MUSD in the 1st operation month. SLAs Telefonica 98%; Telcel 94%, Telmex 96% and Red Azteca 96%. Improve partner management methodology.Improve partner certification and partner management. Internal customer the PMO. I define monthly crews forecast to assign the correct people, with the correct competence in the correct time to support Ericsson projects delivery. I use MRP, CRP to define resources and material demand. I define delivery strategy. This methodology improves trouble ticket resolution from 78% to 98% since the first visit to cover projects SLAs and KPIs. I developed the Vendor Management organization and the way of working. The improvement was considered the best practice and implemented in LATAM.Supported in 2011 Telefonica network deployment after the tsunami and prepare in two months more than 480 crews to support service delivery. We receive congratulation from Telefonica and Telcel. Telefonica extend maintenance contract one year more and got customer satisfaction, I support my business unit to improve team mentality, generate credibility and partners’ collaboration.

México, Caribbean And Central America

Liable to coordinate the organization to deploy UMTS and transmission projects with Telefonica. As SDM. Coordinate services areas to get customer satisfaction and care SLA implementation in México and CA. Budget assigned +16MUSD involve transmission, UMTS, RNC, OSS and RNC integration with Core (Ericsson and Nokia). Generate add on sales, SLA satisfaction 98%. I was the Single Point of Contact between Telefonica and Huawei for Mexico and Central America. First year I sold more than 800 KUSD in unbundled projects. Under my supervision, Huawei improves 40% SLA service delivery.Liable for mobile network deployment in C&C and Central America. Coordinated multidisciplinary teams to deliver platforms CRBT, SMSGW, UMTS, WCDMA, CDMA, MUX optical, and OSS. Budget assigned +40MUSD. Savings done in civil works +500 KUSD, and 15% in adaptations. Our customers were as: Digicel, UTS, Claro, Orange, Telefonica and Digicel. My base was Jamaica. We won +200MUSD in projects in C&C and CA. Liable for technical support to reply for RFP, RFQ and RFI.

México, City

* Research, develop and implement quallity system, tools and techniques required to ensure internal and external customer satisfaction, continous quallity improvement and quallity prevention.* Manage programas of large scope and complexity by leading multifunctional teams to develop and implement quality plans and actions in the process, product or materials.* Drive corrective actions and review proposed solutions to problems in a timely manor.* Participate in the design, specification and review of company processes. + We improve the principal process in TELMEX and Telefonica account. I provide technical support to improve the process related with warehouse, purchases department, logistic and finances.+ IT platform and structured database was designed to control TELMEX account since project assignation until invoicing process. In the first two months was possible to collect 10 Millions of mexican pesos. Key Performance Indicators (KPI) were generated to improve the daily operation in order to guarantee the quality in the process and reach targets.+ We develop strategy to improve company processes in order to improve quallity in the services provided to diferent customers. All the process related with operation were updated and adjusted to be more eficient and focus to customer satisfaction, Key areas related with operations and services delivery were adjusted: Engineering, Sourcing, Warehouse, Invoicing, Documental control, Finacial, project Scope, Contract fullfilment and Subcontractor selection and payments.+We improve 45% the delivery time in order to adjust PM process with engineering process and reduce 35% the gap with the old projects.*Collection improve 90% as soon PM process, Documental control process and engineering process were aligned.

México City

I was collaborating with TELMEX and SRTelecom as Total Project Manager to elaborate the bidding for “Fondo de Cobertura Social” project by SCT. TELMEX won this project.+ I was on charge to coordinate engineering team to prepare 3,207-path designs, there were included in the tender. We won the tender.+ PM and six sigma methodology were used to guarantee the property technical proposal for this bidding. Another of the last independent projects that I was participating, it was the WAN network design for furniture stores. In this project, I was collaborating as project manager to coordinate software and hardware installation; after that, I design a sales point system in order to control sales, inventory, invoice process. Improve casher services with code bar system.

México And Latin America

Expert in Microwave systems (Low and High Capacity) and Network Management Systems for Mexico and LATAM. On charge to prepare design, economical an technical propposals and project implementation.*Attend all the projects implementation and matters related with Microwave, NMS and Data Base Maintenance. Promote Microwave and NMS products. Keep a close commercial and engineering relationship with customers and report to NEC offices in USA, Japan, Brazil and Australia.* Be on charge of Homologation process and bidding until their commercial assignation. I sold and Install the newest release for PEMEX Fault Management System. Increase the profit in 35%.With my team support, LATAM group for RF design, Microwave installation and NMS. I implement Maxcom NMS it represent revenue 2 MUSD. * On my charge, select new engineers and give training in job in order to attend the growing Microwave demand and NMS business in Mexico and Latin America.

Mexico And Latam

* I was on charge of network management systems (NMS) projects: sales, bidding, engineering, network design, installation, project control, test, budget and cost control, invoice process and technical support coordination.* Direct collaboration with sales department in order to define marketing strategy for Microwave systems and NMS equipment.* Key contact in Mexico with other regional NEC offices in LATAM to support microwave and NMS issues and responsible for mange services.* Facing to the customer as SPOC to define plan for customer relation, retention strategies, keep a close contact to attend new customer necessities and promote new products.* As project manager, control project implementation for Microwave systems and NMS - Software and hardware- for: TELMEX, PEMEX, CFE, BANCOMER BANAMEX, AVANTEL, MAXCOM, NEXTEL, BESTEL, CANTV, TELCOM, ANDE and others. *I sold 1 MUSD in services to support PEMEX NMS. The profit in this project was over 40%. We reduce the faults in PEMEX NMS to one per year. On charge of PEMEX NMS migration to new Unix platform.*On charge of MAXCOM NMS, data base design and manage services for maintenance.* NMS group sold 12 MUSD in services and NMS equipment for TELMEX and Maxcom. I implemented NMS, Microwave and monitoring to Fiber Optical Network.

Bachelor'S Degree, Electronic And Telecommunication Engineer, Engineer

Activities and Societies: In the University I received award as first place, my final investigation project about control.

Digital Competences: Databases, Information Technology

Design and creation of data bases, tables, Templates, reports and DB maintenance.

Master Degree Of Organization Administration, Business Administration And Management, General, Master Degree

This master degree is focused on developing business administration skills, financial, strategy, plus the skills to develop organizations.

Certificate - Itil4 Examen De Preparación, Services Management, Actual

Diplomado - Project Management - Pmp Certification, Project Management, Certificate

Deep study to develop project administration skills and be ready for PMP's certification. Nine knowledge areas, five process group.

Scrum, Agile Project Management Methodology, Scrum Agile Project Management Methodology

Activities and Societies: Agile project management methodologyScrum is a agile project managment mehodology, it give me the skills to be.

Certificado - Compliance Conference 2021: Nuevos Desafíos, Business Administration

Business Continuity Plan Risk Management Certificate, Risk Management

Diplomado, Conflict Management, Certificate

Deep study to improve the skills to manage conflicts in the organization, with customers and collaborators. Identify key characteristics.

Certificated, Leadership Skills, Certificated

Activities and Societies: Member of LCC managersTraining to develop leadership skills. It is divided into three phases for nine months..

Asp Solution Establishment Certification / Authorized Service Provider, Partner Management

Activities and Societies: Improve my skills and learn methodology to evaluate partners and develop them as ASP (Authorized Service.

Diploma Of Education, Robotic Process Automation Rpa

Introduction to RPA and Automation