EON is retail's leading Digital ID platform. EON turns physical products into intelligent assets — that drive customer relationships, royalties, and insights for brands. Digital IDs embed principles of sustainability within each product, enabling brands and their customers to steward products through a circular lifecycle.- Manage comprehensive onboarding for new clients to ensure customers receive a highly organized training with detailed goals, timelines, and processes – use project plans/ software to track and report onboarding status- Act as a consultant for new clients on Digital ID deployment across the organization, leveraging EON's playbook of resources, best practices, and training tools.- Drive product strategy with client during onboarding to ensure successful long-term partnership setting a strong foundation for Client Lifetime Value- Present integrations and product upgrade opportunities and connect them with customer business problems.- Develop functional expertise with EON Product, configuration for popular use cases, and maintain knowledge as features continue to evolve and new or updated products are rolled out over time.- Liaise with product team to present feedback or improvements to internal processes related to Onboarding, and escalate any issues preventing successful implementations.- Spearhead process and playbook enhancements to meet the needs of the Clients, and recommend new resources where applicable.- Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the Onboarding Lifecycle.- Create and manage internal and client facing product documentation as product evolves.

Sweden Unlimited is a digital creative agency based in New York City, specializing in strategy, design & technology for fashion and lifestyle brands.- Approach every project with a clear purpose of effectively transforming client needs into e-commerce executions meeting business and user goals or objectives.- Create and document the scope of work including business requirements, budget, project plan and technical specifications for each project.- Plan for, allocate and manage resources–both internally and freelance.- Monitor and control project progress by being proactive in addressing questions, delays, risks and conflicts.- Document change orders, meeting notes, performance/burn reports, timelines and financial tracking updates.- Own timely, effective project communications to ensure internal and external stakeholders are on board and aware of project status throughout the process.- Balance the need to follow procedure and deadlines while maintaining the flexibility to exceed client expectations.- Focus on continuous improvement, spotting opportunities for more effective ways of working and recommending solutions, both internally and to clients.- Development documentation and lead training efforts for clients on site-specific CMS and e-commerce management procedures.- Lead project retrospectives directed toward improving processes, systems and company offerings- Form and maintain strong relationships with clients at all levels of organizations to inform ongoing improvements or enhancements based on data and evolving client needs.- Act as the core to any project, rallying teams and ensuring projects are properly resourced throughout their lifecycle.

Marchesa is a global luxury fashion brand featuring elegant eveningwear, daywear, activewear, and accessories. - Track progress of e-commerce projects against goals, objectives, approved timelines. Reports status and variances.- Ensure successful online seasonal launches across platforms, including product content and listing integrity.- Guarantee proper in stock levels across warehouses for e-commerce; provide solutions for issues related to understocks, overstocks and product concerns.- Assist with business reporting, preparing and planning upcoming marketing and advertising campaigns. - Prepare for markdown periods, site launches and collections. Implement competitive and profitable markdown pricing.- Manage communication & relationships with external partners and digital stakeholders.- Plan, implement and analyze sales and promotional activities with e-commerce and sales team.- Work with internal teams and external partners/suppliers to optimize site navigation, customer journey, checkout funnel and product placement to grow online sales.- Interface with external vendors and suppliers as needed to collect, evaluate and manage information and content according to project requirements or client requests.- Identify new resources and partnerships to elevate the online experience.- Oversee operational flow of order processing, cancellations, and returns for omnichannel e-commerce platforms.

- Plan on-boarding setup and training for all new US brands, with ongoing monitoring of best practices and processes. Led on site trainings for key brands, including Nike, Burberry, Maison Margiela, Fendi, Coach, Prada, Miu Miu, Zegna, Marni, Bottega Veneta, Marchesa, DSQUARED2, Tiffany & Co., Philipp Plein, Proenza Schouler, etc. Responsible for managing onboarding effectively so the foundations of the partnership are well established from the start.- Perform regular business updates with brands to discuss current performance and expectations, ways to progress, new Farfetch initiatives, and general business updates. Constructively challenge partners to improve their operational processes.- Coordinate digital marketing opportunities with digital teams for each brand.- Provide monthly reporting on KPI’s/service levels and set improvement goals. Manage partner’s adoption, training and development of best practices to continuously drive efficiency.- Focus on continuously delivering business & technical value as the partnership evolves.- Negotiate and plan markdowns with brands and ensure adherence to promotional activities.- Review and distribute monthly sales reports and financial invoices.- Forward plan the season with the brand in terms of photography slots and competitively launching stock online and manage this timeline.- Work with brand-specific production requirements where necessary, and coordinate with production team when needed.- Perform brand visits to control and review KPI achievements, for set up and onboarding, and to build relationship with brands.- Monitor brand presence on Farfetch (product online vs. in store/own site), and access the rightstock, requesting new/more stock in season based on highlights with support from Merchandising/Marketing/Buying teams.- Monitor KPIs daily, and effectively follow up with brands – e.g. inventory accuracy, stock upload speed, speed of order sending, escalated customer service issues, etc.

Responsible for ensuring the highest level of service is given to and obtained from our key North American boutique partnerships across United States and Canada. One of the first team members in North America to hold this role.