Maider Nuñez Ibero Email & Phone Number

Bilbao, Pv, Es

As head of the customer support and training team, I work to strengthen customer relations and incident prevention through better communication and service quality.Tasks include:- Designing early detection methods for problems and inefficiencies in order to ensure clients' wellbeing and maintain good client/company relations.- Better performance and SLA metrics through improvements in claims, conflict and stress management.- Lean Business: business processes and… Show more As head of the customer support and training team, I work to strengthen customer relations and incident prevention through better communication and service quality.Tasks include:- Designing early detection methods for problems and inefficiencies in order to ensure clients' wellbeing and maintain good client/company relations.- Better performance and SLA metrics through improvements in claims, conflict and stress management.- Lean Business: business processes and interdepartmental relations management and continued improvement. This aims to increase company value in the eyes of the client.- Servitization: Development of additional services that complement the use, function, implementation and application of information technologies. Show less

Combining my experience as a graduate of Industrial Management Engineering from the University of Deusto and a Masters in Marketing, I worked to boost and coordinate Sisteplant's international development, focusing mainly on the promotion of its American markets. .Tasks included:- The design, implementation and monitoring of management and strategic plans for foreign delegations. - The setting up of coordination between different branches of the company, as well as a support… Show more Combining my experience as a graduate of Industrial Management Engineering from the University of Deusto and a Masters in Marketing, I worked to boost and coordinate Sisteplant's international development, focusing mainly on the promotion of its American markets. .Tasks included:- The design, implementation and monitoring of management and strategic plans for foreign delegations. - The setting up of coordination between different branches of the company, as well as a support network from the parent company, Sisteplant Spain.- The pursuit and monitoring of the company's institutional relations in order to promote internationalisation.- New markets research; Market assessment; etc.A fundamental skill which I can take away from this experience is the ability to learn from management problems and provide solutions: Addressing issues such as resource management, low market penetration, staff motivation, innovation in how to undertake the business, adapt company's values and culture to human groups of different characteristics... Show less

Deeply involved in electronic medical devices R&D projects. The main one entails the design and implementation of a wireless portable device that records electrodermal responses and pulse photoplethysmography in order to study the physiological response patterns of central nervous system diseases.

Business plan design, start-up, operation and search for funding. Tasks included: - Electronics automation industry and market assessment.- The set-up and foundation of the company. - Drafting financial and business plans.- Coordinating with universities who were involved in the design and manufacture of the prototype.- Seeking sponsors to help fund the project, approaching businesses such as capital venture firms, private companies, agencies for industrial… Show more Business plan design, start-up, operation and search for funding. Tasks included: - Electronics automation industry and market assessment.- The set-up and foundation of the company. - Drafting financial and business plans.- Coordinating with universities who were involved in the design and manufacture of the prototype.- Seeking sponsors to help fund the project, approaching businesses such as capital venture firms, private companies, agencies for industrial development, private investors, business angels, banks, etc. Show less

Masters, Engineering & Neuroscience

This multidisciplinary and research oriented masters covered various areas of modern neuroscience. I specialised in the possibility.

Masters, Marketing And Sales Management

Through the study of contemporary marketing tools and learning from professors who were professionals in their field, this masters allowed.

International Business Management Course (556 H)

This was a hands-on course based on active learning designed to show business executives how to move their businesses towards.

Business And Project Management Course (945 H)

This course was designed for project managers wanting to specialise in and develop skills for running complex projects with a range.

Renewable Energy Sources For Sustainable Development Course (150 H), Production Engineering

This course involved research and case studies about several german industrial plants for energy and food production.

Batchelor’S Degree, Industrial Management Engineering

Subjects included: - industrial manufacturing technologies - industrial and technological policy - business management - financial.

Electronics Engineering

Subjects included: - analogue and digital electronics - industrial automation - industrial electronics and communications