Diana Shoaf, Msw, Lsw Email & Phone Number

Canal Winchester, Ohio, United States

Department of Psychology

State 4-H Office

Columbus, Ohio Area

Columbus, Ohio Area

Process retirement applications and supporting documents. Identify, analyze, and input information, validate documents, determine benefit eligibility, and perform detailed calculations including service credit adjustments, purchases, and final average salary. Excel in a high-volume team production environment while responding to a variety of inquiries from members, internal colleagues, and representatives at other state retirement systems to provide exceptional and accurate customer… Show more Process retirement applications and supporting documents. Identify, analyze, and input information, validate documents, determine benefit eligibility, and perform detailed calculations including service credit adjustments, purchases, and final average salary. Excel in a high-volume team production environment while responding to a variety of inquiries from members, internal colleagues, and representatives at other state retirement systems to provide exceptional and accurate customer service. Troubleshoot and resolve issues in a timely and accurate manner. Respond to customer and internal staff inquiries via telephone, written correspondence, and face-to-face interactions. Achieved an average of 124% productivity in 2015 while maintaining or besting an error rate of 3%.Team Player of the Quarter Award Recipient, October 2015.Star Award Recipient, October 2015, for efforts assisting print center with special mailing project for health care.Catalyst Award Recipient--for contributions as a member of the External Affairs Strategic Team to state-wide educational events for stakeholders and retirees about pension legislation changes. Show less

Columbus, Ohio Area

Performed document imaging and quality control functions. Accurate data entry ensuring proper routing of electronic images throughout the organization.

Columbus, Ohio Area

Prepared documents and managed files and records. Ensured quality, accuracy, and excellence by comparing hard documents to imaged documents.Excelled as a team player, alerting team members of scanning errors for correction to ensure service standards were attained.Consistently met or exceeded daily benchmark goals of 10,000 images per day in a high-volume work environment.(Worked November '07-January '08, April-July '08, November '08-May '10)

Columbus, Ohio Area

Designed, planned, coordinated, and directed a variety of on-going educational and spiritual programs for middle and high school youth. Recruited, trained, and managed volunteers. Coordinated budget and fiscal activities. Developed, adapted, and implemented curriculum. Created training and teaching materials and publications. The number of teens actively involved in small groups more than doubled in just three months.

Columbus, Ohio Area

Vineyard Early Childhood Center, Assistant Teacher, Mar.‘06-Nov.‘07AmeriCorps Making an IMPACT member, February 2005-March 2006 Children’s Hunger Alliance & Vineyard Church of ColumbusZone After-School and Summer Programs, Teacher, Summer 2004-2005 Youth Summer Basketball League, CoachPlanned, implemented and led nutrition education and recreational programs in an after-school program serving mostly low-income, at-risk minority students in grades K-12.… Show more Vineyard Early Childhood Center, Assistant Teacher, Mar.‘06-Nov.‘07AmeriCorps Making an IMPACT member, February 2005-March 2006 Children’s Hunger Alliance & Vineyard Church of ColumbusZone After-School and Summer Programs, Teacher, Summer 2004-2005 Youth Summer Basketball League, CoachPlanned, implemented and led nutrition education and recreational programs in an after-school program serving mostly low-income, at-risk minority students in grades K-12. Developed, implemented, and directed recreation program for month long summer program serving roughly 400 youth in grades K-12. Managed logistics and scheduling of activities and programs. Developed training manual and equipped volunteers, staff, coaches and referees. Assisted with league administration and logistics. Taught athletic and life skills. Coached middle school basketball teams to back-to-back championships.Researched community demographics, analyzed data, and assisted with community needs assessment. These efforts paved the way for the formation of the Vineyard Community Center. Show less

Columbus, Ohio Area

Planned, implemented and led nutrition education and recreational programs in an after-school program serving mostly low-income, at-risk minority students in grades K-12.

Hamilton, Ohio

Designed, implemented, organized, and directed all youth ministry programs and activities for youth (K-12th grade) and their families including family nights, lock-ins, worship services, fundraisers, school visitations, Bible studies, weekly youth fellowship group, and trips to a week-long festival and a youth conference. Developed, implemented, and organized entire recreation program and activities for over 300 camp attendees of various demographics. Managed logistics including… Show more Designed, implemented, organized, and directed all youth ministry programs and activities for youth (K-12th grade) and their families including family nights, lock-ins, worship services, fundraisers, school visitations, Bible studies, weekly youth fellowship group, and trips to a week-long festival and a youth conference. Developed, implemented, and organized entire recreation program and activities for over 300 camp attendees of various demographics. Managed logistics including alternative plans in case of rain. Recruited and trained staff and volunteers. Show less

Bachelor Of Arts (B.A.), Recreation And Youth Ministries

Activities and Societies: Women's Golf-Most Valuable Player, Spiritual Life Week Planning Committee, Diakonia-President-"In Service.

Master'S Degree, Social Work, 4.0

Mental Health and Substance Use Focus Certificate of Leadership in Human Services Management

Diploma, Leadership, Theology, Ministry, Church Leadership

VLI, now "VI" or Vineyard Institute, is a two-year seminary-level graduate program.