★ As a servant leader, coach and a change agent for the ART, we came up with a fully aligned transformation roadmap to improve our process, methods and way-of-working. As an outcome, we improved our predictability by more than 50% - measure of planned vs delivered requirements.★ Achieved alignment and collaboration across multiple IT teams and business while executing major initiatives. Measured and improved collaboration by 50%.★ Creating space for problem-solving and facilitating decision-making Identifying opportunities for Agile Teams, leaders, and stakeholders to collaborate. We moved to a continuous learning and continuous improvement culture as culture eats strategy for breakfast.★ Because of improvements in our 'methods and processes' and focus on continuous improvement activities, our lead time significantly improved by more than 60%.★ Work closely with product management functionality to Set-up a product discovery and exploration process, prioritization process and alignment on business priority cross ART to achieve continuous flow of value.★ I believe in developmental and servant style of leadership where focus is on inspiration, motivation, individualized consideration, psychological safety, value based, responsible and being a role model.★ As a an ICF certified coach, have coached and partnered with ART leaders and members by understanding their challenges, setting goals, exploring their inner feelings, taking concrete actions by partnering with them in this transformative journey.★ As an Agile SAFe Practice Consultant (SPC), I have coached and helped management in understanding scaled lean-agile framework and its core values.★ As a RTE, started to measure the overall team health and psychological safety. We improved our team health significantly which reflects in our ART culture.★ As a RTE, I helped move from a status check based meetings and ceremonies to more collaborative gatherings where people felt safe to have open conversation.

★ Product coach to the product management functionality for an ART. As a product coach, me with the product management functionality set-up a process for lean product discovery. We moved to a fact based business value driven mindset. ★ Agile Coach for multiple enabling backend teams that are organized in a value stream. Focus is on optimizing flow on value, building trust and collaboration in teams and working towards achieving shared team goals.

★ Meet the team where they are – By understanding the team’s context, purpose, scope, and their challenges, I help them with setting up iteration based agile process or flow based agile process or any other agile based frameworks.★ Was a manager for scrum masters and tech leads. I was responsible for attracting, recruiting, 'coaching and developing', and making sure they stay motivated and engaged. Was highly successful in retaining people.★ Optimizing how the ART organizes around the flow of value, where customer value flows quickly from an idea to being “in use” by customer and assist the teams in delivering value.★ Challenging existing structures, roles, and practices with purpose to improve accustomed habits and to introduce new ones.★ As a leader my focus is also on developing people, coaching, and serving them and understanding their needs, enabling people to contribute on the top of their ability.★ Coach product management on lean outcome-based approach in product development where focus is on minimizing work and maximizing value. Great products can be built when we ask ourselves – “What is the easiest way to solve customer’s problem”.★ Coach leaders to focus not only requirements or features but also on Outcomes and Innovation. ★ I strongly believe in creating a safe environment where individuals and team continuously learn though experiments.★ Collaborate with stakeholders, e.g., Scrum Masters and Product Owners, Chief Product Owner and line managers, etc, to help ensure strategy and execution alignment.★ Coach the program to deliver value by helping escalate and track impediments and manage risks and dependencies, as well as coach the program to collaborate between teams and with other ARTs and teams.

A coach, a scrum master for an awesome team that constantly delivers business value to it's customers.

Over the span of more than 6 years, I had worked as a scrum master, Interim Product Owner and an 'IT technical and functional' consultantAs a scrum master, my activities includes-★ Conduct workshops and sessions as a part of team coaching and mentoring so that the team understands the value behind agile way of working.★ One-on-One coaching with team members when required.★ Assist the team with breaking down large requirements into plausible bits (mostly user stories) – ‘User story mapping’.★ Assist the team in analyzing requirements based on – ‘Uncertainty, Complexity and Effort’.★ Facilitate scrum ceremonies: Lead-Assist-Observe.★ Ensure that the team’s focus is only on achieving the sprint goal. Sprint ceremonies are designed and facilitated to ensure that.★ Remove team impediments daily to allow the team to deliver the sprint goals and deliverables. ★ Incorporate Kanban/XP principles – which ever suits the team.★ Incorporate methods from XP to make the team T-Shaped – pair programming, mob programming, code review sessions and knowledge sharing sessions.★ Keep track of the WIP (Work-In-Progress). Believe in- ‘Stop-Starting-Start-Finishing’.★ Help the team to effectively manage the product backlog. Work with PO to arrange and optimize the product backlog.★ Help the team with conflict resolution - asking open-ended questions, showing empathy and finding common ground.As a functional and technical expert. Have implemented varied and out-of-the-box solutions across most of the modules in telecom billing and finance using Singl.eView billing (CSGI) product ranging from customer management to credit control to collections and general ledgers. Have extensively worked in DevOps, test driven development, configuration and release management.Have also worked as a system tester and an integration tester within the various systems in telecom BSS domain that includes CRM (Peoplesoft), Credit Check system and payment systems.

Worked as product owner (and a solution designer) - Was responsiblefor overall IT Finance billing product -treatment, collections and it's Integration with billing.Aligning with stakeholders and analysts on roadmap and priority, prioritizingthe backlog, helping team design solution and deliver value - Why, What, when,How.Started as a solution designer by implementing new solutions in telecom billingand finance modules. Also worked as a release manager.

Worked as a programmer and technical expert for a major telecom client in Asia pacific region.

Started my career with INTEC (Currently CSG International) that develops, implements and supports Business and Operations Support Systems (BSS/OSS) for the majority of the world’s largest communications providers. Worked as a development consultant on Singl.eView billing system across various billing modules for 2 major clients - HTC Vietnam (APAC) and ANTEL Uruguay (CALA)