Mai Le Email & Phone Number

Ho Chi Minh City, Vietnam

Domain: Ecommerce- Collaborated with stakeholders to understand business problem statements and convert them into user stories.- Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.- Responsible for market and quantitative research and analysis, related to product- Designing mockup, wireframe with balanced UX/UI principles.- Established user story acceptance criteria and refined stories with Scrum teams- Work closely with the technical team to drive implementation on track.- Provide user guide and announcement for end user as well as marketing team.

Vietnam

Domain: CRM, Healthcare, Booking, F&B, Promotion, Payment, Loyalty- Working with various project stakeholders to elicit and define product requirements.- Translating business requirements into technical requirements.- Designing mockup, wireframe with balanced UI/UX principles.- Work closely with the technical team to drive implementation on track with the plan.- Managing and monitoring requirement traceability.- Supporting client during the period of the system's UAT and going live.- Provide training for end-users from client's side to get the best out of product usability- Conducting knowledge transferring, training/mentoring sessions for new members and other BAs.