Maika Baier Email & Phone Number

Berlin, De

Berlin, De

Berlin, Germany

Berlin, Germany

Hive seamlessly combines powerful technology with a network of leading operations providers: saving commerce brands on average 17% on costs and generating up to 24% revenue uplift. My team and I were responsible for the happiness and growth of ~100 D2C brands.- Led a high-performing team of four account management professionals, responsible for driving 75% of company revenue- Fostering collaboration with internal and external stakeholders to translate company vision into actionable team goals- Coaching team members for professional growth as well as on cross- and upsell goal attainment

Berlin, Germany

- Overseeing the largest customers for Hive- Exceeded revenue goals with an average NPS of 90/100- Cross- and upselling of additional SaaS offerings to enhance end-customer experience supporting the growth of our customers

Berlin, Germany

PlusDental - a brand of Sunshine Smile GmbH is one of the fastest growing MedTech startups in Europe, which specializes in cosmetic aligners. My main responsibilities at PlusDental included:- Key account management of most important partner clinics in north-east Germany and Switzerland according to structured KPIs- Maintaining and expanding a scalable structure for PlusDental’s partner network through the development of training concepts and further education opportunities- Managing the operational activities of a team of four employees, identifying and driving process improvements- Responsible for growth and development of four employees; offering guidance and foresight- Driving cross-collaborative innovations and communications between internal stakeholders (medical team and customer service) and external stakeholders such as partner clinics

Berlin, Germany

- Defining and implementing business strategies to optimize each partner relationship on a local level- Working collaboratively with partners to uncover opportunities and drive new business to both Expedia Group and partner- Accurately diagnose known and unknown partner business needs and translate needs into optimization opportunities through upselling of product, services and sales optimization- Understanding partner's commercial processes and decision-making to build mutual engagement and prioritizationAdditionally, I was the chapter lead of WELL Germany (Women at Expedia Leading and Learning). WELL is a global Expedia Group initiative (part of inclusion and diversity) to strengthen and support women and the entire team in development. I've organized and hosted events/workshops for Germany and EMEA.

Berlin Area, Germany

- Optimize content, rate, and availability competitiveness on the Expedia sites to maximize customer conversion- Pro-actively securing value-adds and promotional offers to support the brands’ merchandising and marketing efforts.- Negotiating exclusive offers - Advising hotels on sales strategiesAdditionally, I was part of a branding task force that supports Expedia Group in DACH. The main goal of this task force was to create more awareness and attention toward Expedia Group as an employer.

Berlin Area, Germany

- Account Management in cooperation with Market Manager- Ensuring competitive rates and availability for Expedia Group- Negotiating exclusive offers in cooperation with the Marketing department- Advising hotels on sales strategies - Analysis of competition, data and statistics in order to maximise revenue for hotels

Skotel Hotelschool The Hague

Skotel The Hague is the training and study hotel of Hotelschool The Hague. The 21 hotel rooms are designed and decorated by different hotel chains, which gives every room its unique style, feeling and experience. As Duty Manager in Rooms Division I have been in charge of operations, assuring security during the night and day, performing the night audit, training and assessing 1st and 2nd phase students as well as providing feedback and guidance during their practical education.

The Hague Area, Netherlands

- Guest relations- Complaint Handling- Night Audit

Frankfurt Am Main Area, Germany

Apprenticeship in Hotel ManagementDuring my apprenticeship I worked in the following hotel departments: Food and Beverage, Rooms Division, Sales and Human Resources.It helped me to understand the importance of each department and the relationship between each. I was continuously working on my team and leadership skills in a diverse team.Team Member of the Month August 2016

Bachelor Of Business Administration (Bba) In Hospitality Business Management, International Fast Track

Hotelschool The Hague is ranked among the top 5 world's best universities in Hospitality & Leisure Management by QS and number 1.

Apprentice - Certified Hospitality Industry Expert