Maikah Pender Email & Phone Number

Winston-Salem, NC, US

Greensboro, North Carolina, United States

Mentor to brand new agents and facilitating the learning of new trainees

Greensboro, North Carolina, United States

• Handling 30-50 inbound calls daily, with duties including satisfying prior debts, updating account information, creating payment arrangements and settlements and speaking with Debt Settlement Agencies daily about.
• Reaching personal and team goals for $75,000 dollars recovered and $100,000 settlement dollars on a monthly basis.
• Developing expert knowledge on Collections, Recovery and all Bank Of America products.
• Assisting with the training of new agents. Providing them the skills and information needed to succeed within Recovery Collections and Bank Of America

• Responsible for answering incoming service inquiries assisting both new and existing clients
• Facilitating the conversion of Select Bank into First Bank including access to the Online Banking Portal, resolving issues with debit and credit card conversions
• Handled difficult service requests applicable for Personal, Business and Loan accounts

• Assisting multiple recipients and vendors with their company sponsored Gifts
• Handling 50+ emails daily, with duties including ordering new Gifts, speaking with shipping companies and making plans for the items to be delivered, and guiding the customer through the online ordering system.
• Reaching out to customers daily, to ensure that they have received their items and take any comments on the service and the quality of the item received.

Columbus, Ohio, United States

• Handled 70+ calls, emails, and chats daily, with duties that include filing claims for Injured Workers, speaking with Lawyers, Providers and Employers and updating payroll information on all policies.
• Managed different accounts which included updating contact information, reaching out to employers about payroll updates and payments owed, and speaking with Injured Workers about information needed for their claims
• Developed expert knowledge on Workers Compensation and Medical Insurance for companies throughout Ohio.

Westerville, Ohio, United States

• Received a promotion within six months from being a Customer Service Agent to a Quality Assurance Analyst.
• Analyzing calls, emails and chats from all agents ensuring that all policies are being followed and facilitating daily meetings with superiors about the daily scores given.
• Publicly speaking with all training classes discussing the grading scale, displaying different call examples, and offering guidance on succeeding with the company.

Westerville, Ohio, United States

• Answered 60+ calls from new and existing Ann Taylor, Lou & Grey, and LOFT customers
• Helped with all orders, including Ordering Items, Tracking, Shipping, and making alterations to completed or pending orders.
• Assisted the training class with training new employees, ensuring that they were prepared and ready to exhibit excellent customer service for the Ann Taylor customers.

Columbus, Ohio, United States

• Answering 60+ calls daily while assisting customers with questions regarding their taxes and collections within the state of Ohio.
• Handled difficult requests about collection accounts from consumers and businesses
• Managed different accounts which involved updating all contact information and making sure the customer was up to date with all payments

Columbus, Ohio, United States

During this position, I was preparing taxes for the current tax time. Making sure that information for different businesses was correct. I was also sorting through mail and making sure that it was sent to the correct areas in the Taxation office for the City of Ohio. I also sorted old tax information from the current for all businesses.

Westerville, Ohio, United States

• Handled 30+ calls daily from Chase customers who were interested in booking travel domestically and internationally.
• On the customer level, assisted with access to the Online Booking Portal, managing current and previous travel experiences and providing the customer with the rules for each experience.
• Facilitating the process to book flights, hotels, activities, and car rentals

Westerville, Ohio, United States

• Responsible for prepping documents and scanning them into the state imaging system to update the unclaimed funds requests for the customers.
• Answered 30+ calls daily, from new and current customers asking about the process to receive their unclaimed funds from the state of Ohio. Occasionally working on the front desk taking walk ins and giving instruction.
• Managed the mail room involving opening all mail, directing it to the proper locations within the entire building and storing the documents in the proper drawers to be collected and worked on.

Master Of Business Administration - Mba, Business Intelligence And Analytics Management, 4.0

Activities and Societies: The National Society of Leadership and Success• Currently gaining knowledge on Business Intelligence and.

Bachelor Of Arts - Ba, Entertainment Business, 4.0

• 4.0 GPA with Summa Cum Laude status • Gained knowledge on Marketing, Leadership, Entrepreneurship, and traditional Business practices. •.

High School Diploma, General Studies, 3.36

Obtained and kept a 3.5 GPA earning Salutatorian status.

Associate Of Arts - Aa, Music Production, 3.79

• 3.69 GPA with Cum Laude status • Gained knowledge on the music industry and different production aspects including Mastering, Mixing and.