Responsável por liderar a equipe de Sucesso do Cliente, desenvolvendo e implementando estratégias que garantam a satisfação e retenção dos clientes. Trabalho de forma colaborativa com diversas equipes internas para alinhar objetivos e aprimorar a experiência do cliente, utilizando métricas e feedbacks para otimizar nossos processos e serviços.Principais Funções:- Liderar a equipe de Sucesso do Cliente para garantir atendimento excepcional e aumentar a satisfação do cliente.- Desenvolver e implementar estratégias de retenção de clientes e redução do churn.- Monitorar métricas de desempenho e utilizar insights para melhorar processos e serviços.- Identificar oportunidades de upsell e cross-sell para aumentar o valor do cliente ao longo do tempo.- Criar e manter relacionamentos fortes com clientes-chave, atuando como defensor de suas necessidades dentro da empresa.

- As Agile coordinator, I am directly connected to the organizational strategy in the company, working together with the Business Agility front. Under my management we have a highly qualified team of agilists and together with them I disseminate good practices, understanding of the methods and frameworks used, in addition to aligning the company's expectations in relation to metrics and indicators for the different fronts of action. - Participation in the digital transformation project, specifically in its agile methodologies aspect. - Experience in building productivity and quality monitoring indicators in the Agility area. - Stimulate effective communication and cooperation in the area; - Responsible for the recruitment and selection process together with the Talent team; - Identify and act on the challenges of the area together with technology, product and business leaders; - Conduct coaching and mentoring of business, product and technology leaders;

Responsible for managing IT projects, collaborating with the dissemination of agile culture and innovation in the organization, aimed at finding practical solutions in technology for recurring problems. At the center of this trend, I seek to be one of the motivators of disruptive ideas. This role is assumed with communication, constant training and open channels to listen to the opinion of all employees involved, whether in the IT area or not. Training the team on the use of the Kanban system, ensuring that the ceremonies are carried out efficiently and consistently. Monitor, analyze and iterate over the entire project management and management process as well as using these indicators as a starting point to encourage and practice innovation in all departments.

Responsible for ensuring the implementation and application of the Scrum methodology within the project team, organizing and facilitating the various “rituals” of the methodology so that the team can be independent with the method to obtain good productivity. Responsible for removing or managing the removal of impediments that hinder the work of the Development Team and help prevent impediments from happening, when possible; Work directly with senior delivery managers (SDM) and project executives (DPE) to promote the organizational changes necessary for the Scrum team to carry out their work effectively; Ensure that Scrum is understood and used correctly by the Scrum Team; As Project Manager, I have overall responsibility for the successful initiation, planning, execution, monitoring, control and closure of all maintenance projects at Tower A. Most of them are related to software upgrades, server upgrades, system improvement and corrections. As an Agile Champion, I promote the overall agile vision for IBM and its own organization, teaching and facilitating discussions, learning and creating workshops to discuss Agile-related values, principles and practices with colleagues and leaders.

Responsible for understanding customer needs and technically discussing their implementation as well as organizing to distribute them among the team; Development of customer requests weekly and responsible for table migration within database environments; Work on the DB2 initiative, which consists of helping newcomers and co-workers to study and improve knowledge about DB2 and SQL databases.

Customer service, negotiating interests and coordinating the team responsible for carrying out a service.Responsible for organizing the human and material resources available, allocating them according to the needs of the client, in addition to elaborating a schedule of actions and making it available to all those involved in the service.Responsible for conducting training to level employees with the standards of serving the customer in the company, coordinate employees, manage sales activities related to strategies and guidelines for marketing the company's products, develop studies on potential sales by region, aiming at the Increase the turnover, act on the correction and implementation of procedures, ensure the planning of how customers are to be served and also the coordination of the employees responsible for this service, aimed at correcting employees' behaviors within the work environment, as well as positioning improvements for The sector.

This work is to combat poverty in all its forms through providing practical assistance to those in need, working for a social justice in the creation of a more just nation.What it involves:Non-profit store assistance. The work includes: Good service, donation, pricing, pending and tag clothing.