Maike Jacobi, Arm®

Maike Jacobi, Arm® Email and Phone Number

Positive and Energizing Regional Director || Passion for People & their Experience || 7+ Years of Success in Real Estate Management @ FirstService Residential
Maike Jacobi, Arm®'s Location
Chicago, Illinois, United States, United States
About Maike Jacobi, Arm®

Driven by a passion for people and a commitment to excellence, I pride myself on transforming struggles into solutions and properties into thriving communities through personalized client services. My philosophy centers around a proactive and strategic approach, emphasizing team development, accountability, and focused on the expectation that we will achieve outstanding results. With extensive background as a Property Management leader, I have proven success with new construction and builds, lease-ups, mid and high-rise management, mixed-use properties, and pride myself on operational excellence. My expertise includes developing leasing teams, financial acumen with a proven track record in budget development and execution, strategic problem-solving in partnership with cross-functional teams, and a strong command of sales and marketing strategies to maximize occupancy and retention rates. My ability to lead and inspire teams has consistently resulted in enhanced property performances and resident satisfaction, proving that creating authentic relationships and providing best-in-class service drives the bottom line.Throughout my professional journey, my team and I have been honored with numerous accolades, such as the CAMME awards for Best Amenities, Best Concierge, and Best Maintenance Team. I am also a proud recipient of the Top Manager Award and the Regional Outstanding Leadership Award. I am an active IREM Chicago Chapter member and hold my Accredited Residential Manager (ARM Mixed-use) certification. I served as a committee member for the Chicagoland Apartment Association (CAA) from 2022-2024, as well as a participating as a CAMME judge. I am committed to shaping the future of our industry through partnership, continuous learning and professional growth. I am eager to bring my knowledge, energy, and leadership skills to your organization, aiming to drive significant improvements in property management and resident relations. I am committed to leveraging my strategic insights and hands-on experience to contribute to the success and growth of your properties. Let’s connect to discuss how I can make a meaningful impact on your team and your Company.

Maike Jacobi, Arm®'s Current Company Details
FirstService Residential

Firstservice Residential

View
Positive and Energizing Regional Director || Passion for People & their Experience || 7+ Years of Success in Real Estate Management
Maike Jacobi, Arm® Work Experience Details
  • Firstservice Residential
    Regional Director
    Firstservice Residential Dec 2024 - Present
    Dania Beach, Fl, Us
    Responsible for strategically managing client relationships by providing key business insights and expertise on all client situations.Oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to clients, with a focus on exceptional customer service.
  • Optima, Inc.
    Property Manager
    Optima, Inc. Oct 2022 - Apr 2024
    Glencoe, Il, Us
    • 198-unit new-build Mixed-Use Lease-up• Physical Occupancy increase from 38.8% to 97.6%• Renewal Retention goal exceeded at 67% average in 2023, trending to 70%+ in 2024, at 6-8% average increases• 2023 CAMME award for Best Amenities• Opiniion Overall Satisfaction score of 4.8 and Google score of 4.8 with an increase in reviews from 10 to 92• Executed Social Media, including photography, resulting in an Instagram growth of 400+ followers• Strategically resolved construction and mechanical challenges in partnership with Optima architecture and design teams, executive leadership, vendors and onsite personnel while balancing budget throughout Lease-up.
  • Amli Residential
    Community Manager, Flagship
    Amli Residential Apr 2021 - Oct 2022
    Chicago, Il, Us
    • Physical Occupancy increase 88% to 96%• Renewal Retention goals achieved/exceeded 2021 & 2022• Consistently Top 3 for Customer Satisfaction Scores throughout Company• Top 10 Properties for Operational excellence, 2022• 2022 AMLI Advanced Community Management Series graduate• CAMME Award for Best Concierge and Maintenance Team; Nomination for Best Property, high-rise• Below budget in Controllable Expenses, including Maintenance, Turns and Payroll, exceeded NOI by 2%
  • The Connor Group
    Market Leader & Senior Property Manager
    The Connor Group Jan 2018 - Jan 2021
    Miamisburg, Ohio, Us
    Market Leadership & Training 2020-20215 Communities in Illinois / 2 in Minnesota Led training classes up to 20 attendees, one-on-one coaching, and field training for all levels of office team. This included the onboarding process, sales training in the first months of hire to property management leadership; Market communication with Regional Management and Executive Team, financial preparation and presentation, and project management.• Sales and Operations Training for Regional Manager, Property Managers, and Sales Associates • Assessed employee skill gaps and developed training exercises and coursework• Post-training assessment and development planning• Partnership with Regional Managers to develop and update existing training materials and implementation• Managed performance, from onboarding, coaching, and terminations for all associate levels within Market• Financial analysis, preparation and meeting presentation held with Regional Leadership and Executives• Consistent line of communication between onsite teams and corporate leadershipProperty Manager, Stonebridge Village, 586 units 2019-2020Property Manager, Tapestry Glenview, 290 units2018-2019 Responsible for the operational efficiency of all aspects of the property, including resident relations, physical facility, work order requests, and oversight of contracted services when required. Primary responsibility of ensuring financial metrics met/exceeded, including resident retention, rental goals and rates, physical/economic occupancy, customer survey results and achieving controllable expense budgeting by managing maintenance, turns and payroll effectively. • Tapestry: Physical Occupancy increase from 81.7% to 93% • Stonebridge: Physical occupancy increase from 88.6% to 95%• Renewal Retention goals achieved/exceeded 2018 & 2019• Customer Service Survey scores +20% YOY increase and exceeded company standard• Below budget in Controllable Expenses, including Maintenance, Turns and Payroll
  • Gap
    Senior General Manager, Flagship
    Gap Jan 2016 - Sep 2017
    New York, Ny, Us
    • Ranked #2 in Flagship sales in 2016 and #1 in first half of 2017 (comp)• #1 Gapcard performance company-wide in 2016 and first half of 2017• Delivered positive results in Key Performance Indicators (average transaction, units per transaction, customer conversion, and sales over traffic) through training, development and team accountability• Successful test and roll-out of new mobile selling platform• Effective implementation of Shift Messenger mobile app for scheduling and team communication• Creation of associate selling evaluation, used for recognition and performance management• Management of on-boarding, training and assessment program for 265+ person team
  • Cost Plus World Market
    Market Trainer, Market Recruiter, Flagship General Manager
    Cost Plus World Market 2006 - 2016
    Alameda, California, Us
    • Market Trainer o Supported 20 stores and 70 leaders with facilitation of in-person Leadership Training sessionso Reconstruction of existing training materials and end to end design and delivery of new course programs o Remote e-learnings through audioconference and online training o Conducted training assessment via surveys, business metrics and financial analysiso Eastern Regional Presenter, 2015• Human Resources Business Partner o Supporting up to 20 stores with corrective action documentation proofing, editing and approvalo Providing leadership support in coaching and performance management conversationso Creating training documents and leading live sessions to build performance management confidence in store leaders o Hiring and on-boarding processes, including management of background screening cycleo Supporting store leaders in the handling of escalated employee concerns, including investigations• Market Recruiter supporting 20 stores, recruiting and screening 10+ leaders hiredo Partnering with General Managers, District Manager and HR Regional Managero Supporting 20+ stores with sourcing and screening of exempt and non-exempt leadership • District Manager stand-in for 20 stores• 2012-2015 Year-over-year growth of +16.1% • Ranked #2 in sales volume in 2015 vs. #5 in 2012

Maike Jacobi, Arm® Education Details

  • Depaul University
    Depaul University
    Acting
  • University Of Oregon
    University Of Oregon
    Bachelor Of Arts - Ba

Frequently Asked Questions about Maike Jacobi, Arm®

What company does Maike Jacobi, Arm® work for?

Maike Jacobi, Arm® works for Firstservice Residential

What is Maike Jacobi, Arm®'s role at the current company?

Maike Jacobi, Arm®'s current role is Positive and Energizing Regional Director || Passion for People & their Experience || 7+ Years of Success in Real Estate Management.

What schools did Maike Jacobi, Arm® attend?

Maike Jacobi, Arm® attended Depaul University, University Of Oregon.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.