Maikel Carrion Email & Phone Number

Toronto, Canada Area

- Contributing as a key team member on research and consulting projects.- Performing literature reviews, data analysis, and psychometric services.- Advising the Chief Artistic Officer on the development and implementation of research and consulting projects related to the Data Analytics Consultant’s domains of expertise.- Proposing relevant research and consulting projects and services to help grow the Laboratory.

- Analyzed consumer data and prepared marketing reports to help clients in commercial and political areas to position their brands.- Handled classic methodologies (quantitative and qualitative), but also Neuromarketing strategies (EEG, GSR, Facecode, Eye Tracking) and Big Data processing based on Social Media platforms.- Used AI tools and prompts to improve decision making both for internal and external clients.

Toronto, Ontario, Canada

- Lead a team of 5 people in English and Portuguese, responsible for the Costumer Experience and first level of technical support of CrossFire West and CrossFire Brazil.- Prepared metrics and KPIs of the Support team, presented the corresponding reports to the management.- Coordinated the technical teams during the development of upgrades for internal tools in order to improve LOAs day-to-day performance and team KPIs.

Toronto, Canada Area

Studied game metrics to propose improvements in the players’ experience, and created events to keep the player base engaged.- Conducted research on game issues and quality assurance, reviewing the tickets players submitted to escalate priority bugs.- Engaged player via community channels and social media regarding feedback and offer information on game updates- Guaranteed quality standards are met by communicating constantly with players.-

Caracas, Federal District, Venezuela

- Lead all Psychometric Research for the Positive Youth Development model we propose- Propose improvements to our scales according to the results of our investigations- Analyze and make conclusions about the significance of our methods for Positive Developments in schools

Andres Bello Catholic University is the biggest private university in Venezuela, first in the national ranking and inside the best 50 in Latin America.- Taught three university subjects to undergraduate students: Psychology of Thinking, Reasoning and Language; Psychology of Intelligence and Introduction to Quantitative Investigation.- Selected and prepared the bibliography for each subject, according to the newest tendencies on each field and recommend material of the most… Show more Andres Bello Catholic University is the biggest private university in Venezuela, first in the national ranking and inside the best 50 in Latin America.- Taught three university subjects to undergraduate students: Psychology of Thinking, Reasoning and Language; Psychology of Intelligence and Introduction to Quantitative Investigation.- Selected and prepared the bibliography for each subject, according to the newest tendencies on each field and recommend material of the most accredited authors and theories.- Prepared and delivered lectures to students and conducted discussion groups to delve into each topic.- Designed, administered and graded written examinations, oral tests and investigation reports.- Coordinated and helped to execute research programs of undergraduate students and advised on their procedure. Show less

BairesDev is an innovative technology services company that employs the Top 1% Talent in Latin America and specializes in Software Development, Software Outsourcing, Testing, Maintenance & IT Staff Augmentation solutions.- Recruited new employees from several international clients, from startups to the biggest IT enterprises, in English and Spanish.- Conducted interviews for personality assessment and technical profile delimitation.- Coordinated technical interviews with… Show more BairesDev is an innovative technology services company that employs the Top 1% Talent in Latin America and specializes in Software Development, Software Outsourcing, Testing, Maintenance & IT Staff Augmentation solutions.- Recruited new employees from several international clients, from startups to the biggest IT enterprises, in English and Spanish.- Conducted interviews for personality assessment and technical profile delimitation.- Coordinated technical interviews with internal developers in the area and clients.- Analyzed the recruiters’ performance and metrics to optimize the KPIs and targets of the team.- Generated reports for optimizing the recruitment process with the data of our jobs site and candidates. Show less

Banesco is the biggest private bank in Venezuela, with subsidiaries in Panama, Dominican Republic, USA and Spain (Abanca)- Executed the biannual performance and competency assessment of Vice-Presidents and the Board of Directors. Compiled the data for making custom reports and dashboards.- Processed data for research activities to create the “Banesco Executive Profile”: a group of soft and hard competencies that could predict the success of a vice-president in its role.-… Show more Banesco is the biggest private bank in Venezuela, with subsidiaries in Panama, Dominican Republic, USA and Spain (Abanca)- Executed the biannual performance and competency assessment of Vice-Presidents and the Board of Directors. Compiled the data for making custom reports and dashboards.- Processed data for research activities to create the “Banesco Executive Profile”: a group of soft and hard competencies that could predict the success of a vice-president in its role.- Supervised an intern during the summer months; this intern was a university student in his last year of Psychology mayor with minor in Statistics, responsible for the collection of raw data and preprocessing for research purposes.- Centralized data from all HR departments (Recruitment, Culture and People, Talent Development, Compensation and Benefits) in order to provide intelligence to the organization, showing where to invest for a better ROI.- Analyzed the KPIs for improving performance on the HR departments and helped to adjust them for the best practices and new tendencies on HR.- Lead the SAP SuccessFactors implementation, participated in the configuration of technical aspects of the platform as a Business Analyst and later SuperAdmin for optimizing purposes.- Participated in the Project Management of SAP SuccessFactors implementation as an Officer dealing with the objectives, deadlines, quality control and documentation of every team involved. Show less

- Statistics of central tendency, dispersion and form.- Univariate and multivariate descriptive charts and graphs (Bar, cake, histogram, scatter plot, box-and-whiskers plot, stem-and-leaf graph, multiple lines, trend, interaction).- Correlations, simple and multiple regressions, linear equation in slope-intercept, prediction of scores, special methods of correlation.- Probabilities (conditioned probabilities, total probability theorem, Bayes' theorem, probability functions, binomial… Show more - Statistics of central tendency, dispersion and form.- Univariate and multivariate descriptive charts and graphs (Bar, cake, histogram, scatter plot, box-and-whiskers plot, stem-and-leaf graph, multiple lines, trend, interaction).- Correlations, simple and multiple regressions, linear equation in slope-intercept, prediction of scores, special methods of correlation.- Probabilities (conditioned probabilities, total probability theorem, Bayes' theorem, probability functions, binomial function theorem).- A/B testing, Type I and Type II Errors, Inferential Statistics Logic.- Parametric univariate hypothesis tests (Student's Z-test and t-test, one-way ANOVAs) and nonparametric (Wilcoxon-Mann-Whitney U-test)- Multivariate hypothesis tests (ANCOVA, Latin Square, MANOVA).- Multivariate analysis (Cluster Analysis, Discriminant Analysis, Factorial Analysis).- Frequency analysis (χ² test for contingency tables, χ² test for goodness of fit).- Statistical investigation software for processing and reports (SPSS, Tableau). Show less

• Developed psychometric instruments to measure Quality of Service.• Applied and processed scales and questionnaires to clients in order to know their perception about the Quality of Service and their preference and satisfaction with the Bank.• Created stories for the Client Services Personnel within the bank focusing on Gap Analysis to transform the starting point (clients’ perception) to our ideal on the bank.