Mai Thi Kim Vu Email and Phone Number
I have a great passion for traveling to experience different culture, nature and cuisine. Besides the gorgeous landscape, the friendliness and hospitality of people at the destinations are what always appear in my travel stories. Therefore, I selected my career in the tourism industry because I find happiness when helping people and being part of their experience. Recently, I have just graduated from Capilano University with Hotel and Resort Management Post Barracurate Diploma.In my previous internship, I had the chance to work with InterContinental Saigon hotel as Club Lounge Butler. My tasks were providing the high-quality and professional guest service including assisting the guest to find travel information, serving morning and evening buffet, making coffee and tea with attention to detail regarding guest allergy, preference, birthday or anniversary. In my recent co-op, I wanted to change to another part of tourism and selected Destination North America in the cruise ship industry. I work as a cruise representative, who directs guests in the terminal from the entrance, luggage room, check-in counter to security and also check-in them to go on the boat. Providing the fast, accurate and active service at the port is what I am aiming at to give them the great first expression.Furthermore, I enjoy every creative project. Through extracurricular opportunities and school assignments, I gained my experience and developed new skills. I tried many positions and completely in love with them from the photographer, poster designer, clip director to an event planner. As a result, I learned how to use basic Photoshop, Canvas, Premiere, etc. and manage Social Media pages. I am also looking for a job in marketing and event department in a tourism company.Specialties:- Friendly and Cheerful- Professional and Ambitious- Diligent and Conscientious- Flexible and Organized
Intercruises Shoreside And Port Services
View- Website:
- intercruises.com
- Employees:
- 968
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Customer Service Pier StaffIntercruises Shoreside And Port Services Jun 2019 - PresentVancouver, Canada Area -
Cruise RepresentativeDestination North America May 2019 - PresentVancouver, Canada Area- Meet, greet and assist guests in the Port of Vancouver. Up to the present, more than 190.000 guests were welcomed by the team of DNA.- Give the direction and ensure guests come the right way to the luggage room, check-in counter, security and USCBP by active and helpful manner.- Check-in guests using Fidelio Oracle and answer all the related questions. Contact with the supervisor to resolve problems and make sure the guests are satisfied before getting on the boat.
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Customer Services AgentVu Thanh An Print Store Nov 2017 - Apr 2018Vietnam- Greeted, assisted and resolved guest’s requirements about photocopying or printing services to maintain consistent customer satisfaction and encourage repeat business.- Typed and edited files using Word, Excel, Photoshop upon request and ensured the work fulfilled customers’ expectations with high attention to detail. - Answered questions and gave advice to guests regarding stationery supplies to up-sell and cross-sell based on guest needs.- Demonstrated ability to efficiently assist 4-5 customers at the same time by engaging time management and job prioritizing skills.
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Club Lounge Butler TraineeIntercontinental Saigon Jun 2016 - Sep 2016Vietnam- Interacted with international guests and provided information about tourist attractions, directions, transportation, etc. with respect to their travel expectation.- Showcased flexibility and teamwork by rotating in different roles including hostess, waiter and barista.- Suggested suitable options and answered guests’ questions related to tea, coffee, liquors and foods knowledge to satisfy customer needs.- Attended daily meetings to review and take care of guest preferences relating to allergy, birthday, anniversary, dietary restrictions, etc. to enhance guest experience and retain loyal customers with exceptional service.
Mai Thi Kim Vu Skills
Mai Thi Kim Vu Education Details
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Hotel And Resort Management -
Hospitality Administration/Management
Frequently Asked Questions about Mai Thi Kim Vu
What company does Mai Thi Kim Vu work for?
Mai Thi Kim Vu works for Intercruises Shoreside And Port Services
What is Mai Thi Kim Vu's role at the current company?
Mai Thi Kim Vu's current role is Open to Opportunity| Dedication | Capilano University | English & Vietnamese.
What schools did Mai Thi Kim Vu attend?
Mai Thi Kim Vu attended Capilano University, International University - Vnu Hcmc.
What skills is Mai Thi Kim Vu known for?
Mai Thi Kim Vu has skills like Hospitality, Customer Service, Teamwork, Computing, Communication, Analysis, Graphic Design, Digital Marketing, Social Media, Microsoft Office, Problem Solving, Time Management.
Who are Mai Thi Kim Vu's colleagues?
Mai Thi Kim Vu's colleagues are Jana Tan, Nichole Hazard, Patricia Rodríguez Hernández, Korina Arias Escobar, Maryjane Umenyi, Jc Carpenter, Rita Fecha Figueroa.
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