As a Salesforce Marketing Cloud Consultant at Triscal, I leverage my skills and knowledge in digital marketing and social media to provide solutions in email marketing automation and customer engagement journeys. Triscal is a consulting company with several years of experience implementing CRM, BI, and IT projects for various industries and sectors.With over 2.5 years of experience in this role and two Salesforce certifications, I have contributed to several projects for customers from different areas. I also support customers with many requests, such as creating emails, managing databases, and developing automation. I'm an effective and skilled listener, always keen to learn and grow. I'm also data and tech-savvy, and passionate about marketing automation and innovation. In addition, I have good written and communication skills, developed through my previous job experience, which significantly impact my day-to-day teamwork and helps me clearly articulate technical explanations in an easy-to-understand manner to the customer. I like the customer-facing and solution-driven aspect of consulting, and on the other hand, I like the creativity aspect of marketing. My goal is to help customers achieve their marketing objectives through cloud-based and data-driven solutions, guiding them from adopting automation tools to their optimal use.Expertise areas:- Development of Salesforce Marketing Cloud projects.- Designing and delivering platform solutions and technical support.- Pushing best practices on customer Marketing Cloud accounts.- Integration, configuration, data migration, and working with Marketing Cloud Connect.- Ability to work with clients to design customer journeys and associated data models.- Conduct user training and actively promote user adoption of Marketing Cloud.Knowledge and experience:- Extensive experience with Marketing Cloud Email Studio, Content Builder, Journey Builder, Automation Studio, Cloud Pages, and Mobile Studio.- Experience leading/mentoring classes/workshops on Salesforce Einstein engagement products.- Experience reporting and analyzing email activity using Email Studio, Intelligence Report, and Journey Builder.- Knowledge of programming languages such as AMPScript, SQL, HTML, CSS, and Javascript.- Knowledge of web design and UI experience.- Experience working with JIRA and Microsoft Teams.Certifications:- Salesforce Marketing Cloud Email Specialist.- Salesforce Marketing Cloud Email Administrator.
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