• Ensure smooth implementation of PINC Yard Management System and train security, receiving and shipping teams• Develop a long-term strategy for the department and build business cases for CAPEX requests• Optimize SOPs through simplification, while ensuring compliance of ISO 9001, HACCP and health and safety requirements• Perform cost analysis and develop a flow map for finished goods• Receive First Aid in the workplace certification• Ensure optimal inventory and service levels through implementation of appropriate inventory management strategies• Cover for Production and Warehouse Team Leads during vacation

• Implemented the manufacturing excellence program at the site• Assessed maturity scores and worked with Director and VP to establish a 3-year plan and develop the transition charter for the site• Worked closely with teams to capture the KPIs that delivered breakthrough performance and offered coaching and guidance for all levels• Trained and coached Operators, Team Leads, Managers and Director in good governance and behavioral standards• Facilitated weekly continuous improvement meetings • Performed a gap analysis of the Asset Care department and established goals with the team to implement global standards• Facilitated continuous improvement projects which resulted in CIP reduction time by 7 hours through SUTR and SIC strategies, increased inventory accuracy of engineering spares by 12%, to 98% and reduction of write-ons/offs by more than $185,000 through SUTR and 5S initiatives• Ensured critical thinking throughout the DMAIC process• Delivered several workshops to employees and team leads including: “World Class Organization”, “Managing 5S” and “5 Why”

• Scheduled over 80 employees and allocated resources, while respecting the collective agreement• Developed, implemented, reviewed and updated SOPs and tools, increasing productivity, efficiency and accurate reporting• Ensured adherence to health and safety regulations and addressed issues and ideas to improve safety standards• Coached, trained, engaged and recognized highly unionized employees to achieve high line efficiency and reduce costs• Reviewed quality and production documents to ensure conformity

Dynamite is a Montreal-based clothing retailer that operates more than 380 stores in 9 countries under two brands, Dynamite and Garage.Responsibilities:- Allocated stock to all Dynamite and Garage stores in the Middle East- Planned necessary merchandise for all new international stores - Maintained a well-balanced inventory taking into consideration trends, exceptions, minimum order quantities and sales rates, while maximizing sales and minimizing markdowns- Determined product-specific size curves to be used for the initial purchase and repetition of styles - Analyzed and provided recommendations for sizes for each international franchisee

Grade exams and assignments for the following courses:- COMM 212 Business Communication- MARK 201 Introduction to Marketing- MARK 463 Retailing

Shinji is a high-end Japanese restaurant located in Griffintown, Montreal. Less than one year after its opening, it expanded with a bar and a nightclub adjacent to it. It has been critically acclaimed in La Presse, The Gazette, and Journal de Montréal.Responsibilities:- Produced and analyzed KPIs for the restaurant, bar and club (e.g. sales per head, seating efficiency, customer satisfaction, stock turnover and labour cost)- Pursued and evaluated suppliers, negotiated prices and contracts, ensured completion, while establishing successful vendor relationships - Placed and tracked non-food purchase orders, ensuring optimal inventory, service levels, while realizing cost optimization opportunities- Administrated all software systems including inventory control, point of sales and reservation systems, improving effectiveness and accurate reporting- Developed, implemented, reviewed and updated standard operating procedures and tools (control systems, communication channels, documentation, excel sheets) for the three venues, increasing productivity and efficiency- Developed strong, long-lasting relationships with clients, doubling total sales within 8 months- Reduced labour costs by 20% by efficient staff scheduling, while maintaining a five-star customer service level- Recruited, selected, trained, and coached a team of 30 individuals- Chaired weekly meetings with stakeholders and developed periodic performance reports

Larus is a Montreal-based wholesaler of jewelry specializing in silver and semi-precious stones. It sells to independent and large retailers across Canada.Responsibilities:- Migrated data from an old software and implemented a new software system for purchasing, ordering, billing and financial reporting- Formulated procurement strategies (e.g., reorder points and order frequencies) through qualitative and quantitative evaluation of suppliers resulting in a higher service level- Ensured accurate order fulfillment and delivery to customers

The Montreal Forum is a national historic building formerly a concert venue and arena. It is now used as a retail space and has two bars and entertainment centres with a capacity of over 3,000 people.Responsibilities:- Managed a team of over 50 employees striving for excellent customer experience- Hired, scheduled and allocated staff according to event and profitability requirements - Ensured optimal procurement methods and service levels- Analyzed costs of all alcohol and food items, and developed pricing strategies- Promoted to Manager within the first year while studying full-time

Aeroplan is a loyalty program created by Air Canada, and now owned by Aimia. It has several partners in the retail, financial, airline and hospitality industries.Responsibilities:- Performed competitive research and industry benchmarking for retail, financial, hospitality and travel sectors- Developed and presented strategic recommendations based on market research to senior management- Analyzed efficiency and collected data from various social media channels

The Createch Group is a consulting firm owned by Bell Canada specializing in operational improvement through process optimization and software solution implementation.Responsibilities:- Designed and implemented Human Resources Branding used company-wide- Planned and coordinated conferences and internal events with budgets up to $100,000- Conducted market targeting and segmentation- Worked closely with consultants and sales teams for SAP, Oracle, Microsoft and IBM