Maila Ubalde Email & Phone Number

London, On, Ca

London, Ontario, Canada

IT Risks and Controls

London, Ontario, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

• Developed new curriculum and update existing curriculum for computer training• Prepared lesson and session plans adhering to the curriculum developed• Conducted computer classes (Computer/Internet Basics, MSWord, MSExcel, MSPowerPoint, MSPublisher, MSOutlook)• Conducted Receptionist Training Program

Calgary, Alberta, Canada

• Provided Tier 1 phone/email technical support for the employees of Alberta Energy Regulator using Heat• Service Management Ticketing System. Responded to service, product and technical questions for clients• Proficient in rendering remote troubleshooting for Windows/Citrix users, Microsoft products, RSASecureID and Active Directory account management.• Successfully resolved moderate technical issues (related to hardware and software problems) fromincoming phone and email customer contacts resulting to customer service satisfaction• Proactively assisted customers to avoid or reduce problem occurrence and participates in projects forprocess or quality improvements

Calgary, Alberta, Canada

•Responsible for providing Tier 1 phone/email technical support for the Government of Alberta clients •Knowledgeable in using IT Service Management ticketing system•Skilled in troubleshooting remotely for Windows/Citrix users•Successfully resolve moderate technical issues (related to hardware and software problems) from incoming phone and email customer contacts•Respond to service, product and technical questions•Proactively assist customers to avoid or reduce problem occurrence and participates in projects for process or quality improvements

Philippines

Key purpose of this job is to provide technical program management expertise in the development and implementation of articulated IT-related plans, programs and projects. Acts as a key Change coordinator of PEMCs ICT Change management process-Directly reports to IST Vice President-Oversees and facilitates the ICT change management process in coordination with the IT Steering Committee-Evaluates and recommends testing of new procedures, software, and hardware, ensuring alignment with the IT budget and plan-Formulates and oversees the development of IT policies, procedures, standards and guidelines-Formulates and monitors Information System Strategic Plan (ISSP)-Performs IST budget preparation and utilization monitoring-Formulates, updates and enhances Disaster Recovery Plan (DRP) aligning it to PEMCs BCP-Ensures compliance with Information Security policies and proceduresOther tasks assigned as part of the Information Security Management System (ISMS) – ISO27001-ISMS Secretariat – act as guide during surveillance audits and facilitates the conduct of management review meetings on a regular basis. Directly reports to the management and assist in following up corrective and preventive actions.-ISMS Core Team member – representing IST in the creation of ISMS policies, procedures and work instructions. Conducts annual risk assessment exercise for PEMC ISMS. -ISMS Document Controller – assigned as document controller for ISMS and IST.-ISMS Special Auditor – assigned to audit the ISMS Internal Auditors to ensure that audit practice is executed based on the ISO 27001 standard.

Instructor/Faculty member College of Engineering and TechnologyDepartment of Computer Studies Subjects handledSystems Management and Administration, Computer Networks,,Systems Analysis and Design, Database Management Systems, Research Writing, Software EngineeringJune 2004 to November 2005Other assigned special tasks:Students Testing, Assessment, Research, Personal Development Team:Database DeveloperAssigned to design and develop an appropriate database for the Enrollment system of the university using Microsoft Access and MySQLTechnical AdviserProvides technical advise and recommendation for acquiring hardware and software requirements for the university

Philippines

Responsible for over-all computerization process of the companyAssigned to develop the company’s homepage, to utilize and explore any internet related applicationsAssigned to program company’s database needs(such as personnel, supplies and equipment inventory database) using Microsoft Access with Visual Basic programmingCoordinates with the Director for Admin the training and seminars needed to update the staff on current Information Technology trendsIn charge of installation and upgrading of software applications and other hardware troubleshooting including network problems

Masters In Engineering Management, Masters In Engineering Management Major In Systems Management

Bachelor Of Science In Computer Science, Computer Science

High School, High School/Secondary Diplomas And Certificates