Maila Bongiovanni Pacini Email & Phone Number

São Paulo, Brazil

São Paulo

São Paulo, São Paulo, Brasil

• Management of Business Experience, and Performance and Processes teams.
• Provide support to the team in product registration for Nike.com and marketplace partners.
• Coordinate the team responsible for the operational process of marketplace partners and the middleware company.
• Manage the P&L of NDDC with annual financial transactions exceeding 1 billion Brazilian Reais.
• Responsible for the development of a returns contingency plan, focusing on reducing reverse logistics costs.
• Lead the team in handling NPS-related initiatives.

São Paulo, Brasil

• Responsible for the operational performance of the 4 marketplaces, overseeing orders throughout all stages: acquisition, payment approval, picking, dispatch, and delivery.
• Management of the middleware company to ensure stock updates, order integration, and status updates.
• Development and monitoring of marketplace KPIs: dispatch, On-Time Shipping, On-Time Delivery, On-Time In-Full, cancellation rate, and stock shortages.
• Support the marketing team by creating orders for special campaigns, ensuring stock availability and timely delivery to meet demand.
• Execution of financial provisioning and monitoring of service costs and operational inputs for the Nike.com distribution center.

São Paulo, Brasil

• Supplying and inventory control of over 20 different equipment types in more than 45 Advanced Service Centers throughout Brazil.
• Developing the supply system for partner agencies of Santander Group, creating a policy for minimum and maximum stock levels.
• Responsible for the SIM card inventory at Logistics Operators, assessing the acquisition needs and distribution among telecommunications carriers.
• Implementing the production and supply process for the Superget card at logistics operators.
• Monitoring equipment inventory in sorting, maintenance, and availability in warehouse facilities. Controlling the flow of reverse logistics, sending items to manufacturers, laboratories and assembling kits.
• Developing and presenting logistics indicators: stock coverage, supply disruptions, delivery delays, and monthly demand evolution.

São Caetano Do Sul, São Paulo

• Analysis of the logistics operation involving all stages: product registration, fiscal analysis, product receiving and storage, and availability for sale on the website; warehouse movements, product customization.
• Collaborating with the warehouse team on annual and cyclical inventory, ensuring accuracy and presenting results. Monitoring sales performance and inventory turnover.
• Developing KPIs and presenting results to the client in weekly meetings.
• Providing support to the client throughout the operation. Assisting in the development of new projects, with a focus on maximizing sales.
• Process mapping and creation of a workbook for the department, aiming to optimize and improve the efficiency of activities.
• Responsible for executing processes for the contracted photography service provider.

São Caetano Do Sul

• Focus on improving the customer experience by monitoring all orders and identifying those with potential delays. Proactively informing customers with the support of the customer service team, aiming to reduce the.
• Development and automation of reports in collaboration with the IT team. Responsible for escalating and prioritizing departmental tickets with the IT team.

São Caetano Do Sul, São Paulo, Brasil

• International Logistics Specialist: extensive experience in international air and sea logistics for production material, spare parts, and experimental engineering from overseas suppliers. responsible for coordinating.
• Proactive Leadership: proficient in leading meetings with freight forwarders and carriers to address service quality and resolve key issues.
• Performance Improvement: skilled in creating performance indicators, implementing action plans, and collaborating with the material flow team to develop a project that challenges the assumption that sea transportation.

São Caetano Do Sul, São Paulo, Brasil

• Estimation of logistics costs and risks in the material sourcing and new supplier process.
• Support to the direct procurement team during the sourcing process, identifying cost reduction opportunities with the team.
• Assisting the pack aging team in decision-making regarding strategies and choosing between disposable or returnable packaging. Suggesting improvements based on supplier expertise.
• Providing support for decisions that affect material flow and the supply chain, such as incoterms, certificate of origin, sequenced material, storage area availability, and inventory management.
• Collaborating with different teams involved in the supply chain process, such as readiness, material flow, logistics, and customs, to find the best strategies for parts supply.

São Caetano Do Sul, São Paulo, Brasil

• Worked in the international logistics field, specifically in air import from various origins.
• Handled "Supplier non-compliance" tasks, providing guidance to suppliers regarding documentation submission to Brazil and monitoring the customs process to ensure clearance.
• Participating in the implementation of new projects, particularly focusing on footprint and Body Color.

São Paulo Area, Brazil

• Worked in the sales department at hypermarket chains, assisting with key operational functions such as customer interactions, delivery scheduling, and advertising budget management.

Master Of Business Administration (Mba), Gestão Estratégica De Mercado

International Relations, Internationalist

Gerente De E-Commerce E Marketing Digital, Carga Horária: 130 Horas

Fundamentos Do Marketing Digital, Carga Horária: 40 Horas