Maile-Rae Hamilton Email & Phone Number

Kelowna, British Columbia, Canada

• Maintains a professional demeanor and attitude working a fast-paced environment• Delivers exceptional service with a full section of up to 30 guests during peak hours, with constant turnover and multiple concurrent requests from individuals• Trains new employees on company procedures, policy, and best practices to ensure success for the individual and company• Provides ongoing support to employees after training• Skillfully anticipates additional needs and happily exceeds guest’s expectations by providing recommendations based on their needs• Effectively communicates with kitchen staff regarding guest’s allergies, dietary needs, and other special requests

Kelowna, British Columbia, Canada

• Develops plans for investigations, compiles evidence of fraud, prepares detailed documents and reports assessing facts associated with various cases, and makes decisions based on risk assessment and best course of action.• Conducts interviews, inspections, audits, and investigations pertaining to confidential and sensitive cases.• Analyzes ministry legislation and program policy, prepares comprehensive reports, and makes decisions based on policy and legislation.• Solicits information via third party verification, conducts asset and liability searches, interviews landlords, employers, and various parties involved on a case-to-case basis• Maintains detailed records of interviews, inspections, audits and investigations and decisions made• Determines appropriate action to be taken when non-compliance is found in accordance with the Employment and Assistance Act and Regulation and The Employment and Assistance Act and Regulation for Peoples with Disabilities• Prepares and presents an evidentiary package to support decisions.• Provides education to support clients in compliance regarding legislation

Kelowna

Temporary Full-time Assignment within Social Development an Poverty Reduction• Supports the development of internal communication plans to improve the quality of corporate communications• Develops and maintains content for publication on the ministry intranet site, develops graphics and blog posts and complies for publication• Develops communications plans for and with internal project teams and stakeholders and follows through on execution and measurement of communications activities• Identifies communication issues or potential issues related to program area activities• Responds to and completes various requests from different stakeholders in the Service Delivery Division • Utilizes tools such as Adobe Illustrator, CMS Lite (content management and website development) and SharePoint

• Interviewed, on-boarded and provided and training and support to staff members• Supported General Manager with scheduling as needed• Handled end-of-night processes, including balancing transactions and handing cash• Ensured employees are following conduct during shift and provided guidance in areas of weakness• Logged and reported to general manger regarding employee conduct and compliance and gave recommendations of best course of action in relation to employee behavior• Resolved customer service questions and issues in a professional and timely manner• Worked with community stakeholders for local fundraising events

Edmonton, Alberta, Canada

• Assisted Business Development with procurement and contract administration/review of proposals, including proofreading and preparation of final documents• Wrote and edited a variety of communication materials for management such as web content, articles, in-house safety job-aids, brochures, and created trade show displays• Worked with in-house Occupational Health and Safety to create training for employees regarding site/stakeholders’ policies and safety practices• Assisted HR Manager with project management regarding interviews, onboarding, travel arrangements, scheduling, employee certifications and exit strategies• Managed concurrent projects regarding HR tasks such as orientation, employee development, certification and compliance• Investigated and gathered evidence of employee misconduct regarding company and site/stakeholder polices and implemented appropriate responses to address non-compliance including but not limited to drug testing, training/education, verbal and written warnings and termination• Created and maintained employee records pertaining to certifications, compliance, and performance reviews

Edmonton, Alberta, Canada

• Spearheaded the creation of blog and social media content for the company to increase sales• Promoted brand awareness through SEO optimization and attractive web design• Arranged meetings and appointments for manager utilizing Microsoft Outlook• Cold called potential clients to create sales meetings and drive success of company• Updated mailing and distribution lists as per marketing program• Created and proofed quotes via spreadsheets for potential customers