Mailen Nuñez Email & Phone Number

New York, Ny, Us

• Manage projects/initiatives from conception and planning to implementation and close out within the assigned project timeline and target for completion, for member-facing and emergency operational incidents.• Develops/modifies project plans and specifications (using Excel Spreadsheet) to achieve established goals and objectives for any assigned project, shares plans/reports with business units and team for review/approval. • Work with end users and stakeholders including TRS IT Modernization support teams and third-party vendors to resolve complex issues, troubleshoot system errors as needed. • Communicates regularly with staff and management regarding the status of current project initiatives, issues/concerns, and obtaining guidance and approval as needed to advance initiatives for our retired members.• Work very closely with project managers, business analysts, testers, and customer leadership to ensure deadlines are met on time and within budget.

New York, Ny

• Oversee the upgrade/maintenance of ConnecTRS (Intranet site design) using Thought Farmer. Trained the Intranet Department Representatives (IDRs) and content owners on how to use the tool.• Support the daily operation of the Public Information Office. Develop/maintain procedure documentation for web content, and ensure content/features and web functionalities are accurate, and operating correctly.• Use Kentico CMS to create, update and test HTML files and web functionalities on the TRS public website. Work very closely with the IT department to troubleshoot issues and ensure user accessibility to the TRS’ sites.• Participate in the planning and execution of TRS’ social media channels; suggests/implements improvements that aligns with the agency’s goals and objectives while improving customer satisfaction. • Oversee the archive of board meeting videos on TRS’ public website; monitor the live broadcasts of board meetings. Edit/review video file of recorded meetings using Movie Maker; upload video archives in TRS’ YouTube channel.• Generate and analyze website usage statistics through Webtrends Analytics and Google Analytics. Deploy and administer website usage surveys using SurveyMonkey and reporting/analyzing results. • Support website enhancements and development projects including but not limited to public relations, media relations, internal communications, social media, publishing as needed.

• Managed the development and maintenance of the DCAS internal and external sites using content management systems. Worked very closely with the IT department in defining project scope, creating a project plan, and executing tasks successfully.• Coordinated and collaborated on website updates with DCAS Lines of Service and other business units. Lead meetings to execute plan and reported issues to technical and non-technical users.• Serve as a liaison between DCAS Communications and the IT department for website projects/updates and other related assignments, posting stories on NYC.gov and distributing Citywide e-blasts.• Assigned and supervised the work of IT CUNY interns using tools such as Macromedia Dreamweaver MX, MS SharePoint, Teamsite and Umbraco CMS, Adobe Photoshop, MS PowerPoint.• Developed and maintained procedure documentation for both the DCAS Internet and Intranet re-designs. Ensured content, features and web functionalities on both sites were accurate, current and operating correctly.• Maintained and enhanced the configuration of generated website metrics/statistics using Google Analytics and Web Trends Software. Reported web statistics results to DCAS stakeholders.• Designed, developed and maintained the Citywide EEO Officers website using Adobe Dreamweaver. Worked with Citywide EEO Officers and DCAS Graphics department to accomplish this project.• Performed functional testing, reviewed agency's websites updates to eliminate typos, broken links, functionality errors and poor interface; diagnosed problems and communicate technical issues to technical and non-technical users.• Contributed to web content and features updates to the NYC.gov/careers website and the Department of Records and Information Services (DORIS) using Teamsite CMS.

• Worked with the Communications Director to write, draft, edit and approve content for internal memos to all-staff emails, internal newsletters, citywide blast emails and for the DCAS website.• Serve as DCAS Communications primary contact for website related projects, posting stories on NYC.gov and distributing Citywide email blasts. Led meetings with DCAS Lines of Service liaisons to coordinate web updates.• Designed, developed and maintained the DCAS internal and external sites using Teamsite Content Management Systems; created sitemaps and flowcharts using MS Visio as a planning tool for designing web pages.• Developed and maintained procedure documentation for content deployment; ensured on the DCAS Intranet and Internet sites were accurate, up-to-date and operating correctly.• Maintained and enhanced the configuration of generated website metrics/statistics using Google Analytics and Web Trends Software. Reported web statistics results to DCAS stakeholders.• Performed functional testing, reviewed agency's websites updates to eliminate typos, broken links, functionality errors and poor interface; diagnosed problems and communicate technical issues to technical and non-technical users.• Designed, developed and maintained the Citywide EEO Officers website using Adobe Dreamweaver. Worked closely with the DCAS Graphics department to accomplish this project.• Drafted, proof-read and distributed the weekly Commissioner's Calendar of Civil Service actions to union reps, city agencies and stakeholders.

• Organized and coordinated activities and meetings with staff of the Office of Public Information & Communications; established project completion deadlines for HRA's communications initiatives.• Designed, developed and maintained the Human Resources Administration internal and external sites content management systems. Developed the Information Architecture of the HRA’s sites re-design and created sitemaps as a planning tool for designing web pages.• Coordinated with HRA business areas on all necessary updates to the agency's sites; worked with CMS templates and ensured proper display and function of content/materials. Reviewed and approved changes appropriately.• Serve as a liaison between HRA's IT Department and the Office of Public Information & Communications on web projects and other related assignments.• Determined users' needs strategies, and goals and developed web pages that met those needs using the agency's software).• Contributed and provided with graphic and production support of publications by assisting with graphic designs using Adobe Photoshop for posting on HRA sites. Transmitted PDF files and images into FileNet for posting on the HRA's internal site.• Maintained files of material, such as photographs, source images/code, documents, and PDFs used to produce web pages and newsletters.

• Managed the Information Architecture of HRA’s Intranet in particular the Customized Assistance Services (CAS) program to label content effective and sustainable way. • Coordinated and gathered requirements with program areas including Office of Child Support Services, Adult Protective Services, Cash Assistance/Health Insurance, Family Independence Administration, Policy and Program Development and others. • Major contributor to the redesign of HRA’s Internal and Public websites using Content Management Systems.• Responsible for development of page layout, graphics, and links using CMS templates; ensured proper display and function of content and materials. Provided graphic and production support of publications by assisting with graphic designs.• Coordinated meetings with Directors and staff to determined needs, strategies, and established project completion deadlines.

Ms, Information Systems (Technology Leadership/Project Management)

Btech, Computer Systems