Mai-Linh Tran Email & Phone Number

Greater Philadelphia Area

• Full lifecycle implementation for ERP6 EHP7 with Web User Interface• Execute base configuration activities for Specifications, Recipes, Labels, DMS and ECRs• Work with the business teams to create/load property trees and master data• Create WWI reports for Specifications, Packaging Components, Recipe Development and Label Data• Write/update and test functional specifications

Solution Architect in SAP PLM and EH&S Product SafetyCompleted implementation for ECC6 EHP7 with Web User Interface (PLM 7.03)Completed full implementation cycle for ECC6 EHP7 with Web User Interface (PLM 7.04) and cFolders Data migration to support implementations

Greater Philadelphia Area

• Provide performance measurement and reporting on functional service areas• Own & partner on SQL/Access projects from development through QA, UAT and Implementation phases• Collaborate with internal business partners on data stewardship initiatives• Responsibilities listed under Senior Operations Associate

Greater Philadelphia Area

* Carry out functions in Operations, Technology & Implementation, Business & Capacity Planning and Reporting & Analysis * Gathers and inputs data related to call and/or transaction statistics as well as other related sources * Performs report/trend/performance analysis and troubleshooting * Prepares and validates weekly, and daily performance data and statistics * Partners with other members of the Metrics team to assist functional areas with the creation of workarounds for output issues * Owns projects from the development stage (work directly with Metrics and operational areas), participate in testing, implementation, and address any outstanding items/issues * Helps develop process design documentation and procedures

Greater Philadelphia Area

Ensure accuracy of annuity contracts by utilizing Quality Review checklists in order to provide feedback to processorsReview Transfer of Assets forms and procedures to ensure proper handling methods for physical paperwork and status callsAssist in running and troubleshooting Access databases using VB

Greater New York City Area

Prepare sites for implementation phase and field questions throughout the process

Villanova, Pa

Set Construction-Assist in building decks/sets, scenic paint, wiring and operation of sound equipment.Chinese Tutor-Available to other students for Basic and Intermediate Chinese assistance.Center for Multicultural Affairs-Organization of Lending Library and other AAP/Act 101 programs, scholarship applications and special events.Villanova Challenge Course-Facilitator for low ropes course team building exercises with peer, adviser, administrative as well as professional groups.

Hershey, Pa

Database assistant Created memos and communications for Safety & Security

Harrisburg, Pennsylvania Area

Business aid to Bridge Design unit of District 8-0. Organized information to create filing and databasing systems for Bridge Plans. Compiled reports on bridges within given areas. Cleaned and updated existing database programs. Troubleshoot and train co-workers on utilization of business related programs.

Hershey, Pa

Aided Order Management team with fax and phone orders while utilizing SAP. Helped to maintain Access databases with the Transportation department. Compiled data for reports in Logistics. General clerical aid and file creation in Distribution team.

Bachelors, Management Information Systems & Chinese

Activities and Societies: Multicultural Students League, Diversity Peer Educators, Community Leadership Series, Asian Students.

High School Diploma, Business Education

Activities and Societies: National Honor Society, Future Business Leaders of America, Habitat for Humanity, Service Learning Club, 4H.