As a Sales Operations Manager, I lead and manage a dynamic team of 30+ sales professionals, overseeing both individual and collective performance to drive business growth and profitability. My role involves collaborating with cross-functional teams to develop and implement strategic marketing campaigns that align with our sales objectives, ensuring a seamless integration of marketing efforts with sales execution. Key responsibilities include:Leading a high-performing sales team, providing mentorship, training, and performance management to ensure excellence.Training sales professionals to expertly pitch a wide range of technologies, mastering vendor elevator pitches to articulate value propositions clearly and persuasively.Developing and executing data-driven strategies to optimise sales processes and enhance team productivity.Managing large-scale, strategic marketing campaigns that contribute to lead generation and conversion, working closely with marketing and sales teams to ensure campaign success.Conducting regular analysis of sales performance metrics to identify areas for improvement and implementing solutions to drive continuous growth.Collaborating with senior leadership to align sales operations with broader company goals and initiatives.Overseeing the implementation of sales tools, technologies, and CRM systems to streamline operations and enhance team efficiency.

As a Health Insurance Sales Agent, I excelled in comparing, quoting, and selling health insurance policies from a diverse range of providers. By thoroughly assessing each customer’s unique needs, lifestyle, and budget, I delivered personalized coverage recommendations tailored to their specific requirements. I stayed well-informed on industry updates and government legislation changes, ensuring clients received accurate and reliable guidance.I took pride in providing detailed policy breakdowns, clarifying terms and conditions to empower clients in making well-informed decisions. Consistently the top performer in policy sales, I maintained the position of highest earner throughout my two-year tenure, earning multiple awards for my achievements. My performance also led to additional responsibilities, including training and mentoring new staff members.

I was promoted to Sales Program Manager and relocated to New Zealand where I held the most senior role in the country, overseeing day-to-day operations and managing a team of 30+ staff members. My responsibilities included coordinating a range of sales programs, from retention to acquisition, to ensure we consistently met KPIs for nonprofit organizations across Australia and New Zealand.In addition to program management, I trained and mentored sales staff through workshops and one-on-one coaching, recruited new team members, managed staff promotions, and handled performance management. I also produced weekly sales reports for the head office, which informed strategic decisions and drove continuous improvement within the office.

As Sales Team Leader, I led a team of 5-10 members, taking responsibility for their performance and ensuring they consistently met sales goals. I ran daily team meetings, both morning and afternoon, to keep everyone focused and motivated, and developed creative daily incentives to drive results. I also handled performance management, providing coaching and support to help team members achieve their potential.In addition to team leadership, I maintained an in-depth knowledge of each charity’s mission and political stance on global issues to engage donors effectively. I managed key donor accounts, built strong relationships with major and business donors, and represented over 20 charities across Australia, promoting their initiatives and securing ongoing donations. My success in this role was recognized with the company’s two highest sales awards.