Maima M. Email & Phone Number

Central Visayas, Philippines

• Plan and deliver CRM strategies across the organization to retain existing customers, increasebrand loyalty, and expand the company's brand value.• Make sure the customer database is correctly segmented to target marketing activitiesappropriately• Collaborate with IT on defining the capabilities and driving the implementation of the required CRMinfrastructure• Oversee CRM data governance which will include: data standards, data audit, data structures, user access rights, reportingStrategically plan, execute, and assess the performance of individual CRM program strategies within the internal teams• Update and maintain stakeholder records within the CRM system• Own the responsibility for retention campaigns, right from conceptualization to analysis.This willinclude idea generation, proposal preparation, overseeing the production process, and execution.• Ensure the CRM system provides an effective sales funnel• Analyze market reports to determine what kind of marketing trends the business should respond to• Troubleshoot software or user errors that inhibit the efficiency of the interaction between peopleand technology

Assists with ad hoc production needsEmail programming & QA

Working on Data Curation with Upwork Enterprise Services

Region Vii - Central Visayas, Philippines

Enhance customer experience through back office support for an Australian food delivery company.Content moderation and data entry.

Cebu City, Philippines

Overlook the team's campaign and make everything is running smoothlyLiaise with the Campaign Supervisor on current and new campaignsUpdate the Standard Operating Procedure manual (SOP)Manage Australian music artists (clients) single, EP, or album campaignsWrite an effective press release for clientsProvide quality service to artist through weekly updates and locking in radio interviews, radio spins, and press coveragesBuild strong relationship in the music (radio & publication) and entertainment industry in Australia

Tacloban City, Leyte, Philippines

Manage client's account through sales calls and emailsSource out prospective clients and send out proposalsBuild strong relationship to international education clients and other organizations that offer meaningful travel programsDo product presentation to clientsProduce Sales & Collections initiativeProvide customer service to clientsAnswer inquiries: Online Advertising, Marketing, SEO, and Lead Generation

Tacloban City

Answer inquiries from students and international travelers who are interested in traveling abroad (study, internship, volunteer, teach, TEFL, gap year, high school, degree, language study, adventure travel, and jobs)Content Management, Content Creation, Content Moderation and Content EditingEmail ManagementSocial Media ManagementReview ManagementBack office supportTravel Article Writing

Tacloban City, Leyte, Philippines