Mai Mindy Yang Email & Phone Number

United States

• Developed and executed program administration for various member initiatives, ensuring customer satisfaction and adherence to organizational standards.• Conducted regular outreach to monitor service levels, identify gaps, and implement solutions in collaboration with cross-functional teams.• Responded to member inquiries regarding claims, program changes, and benefits, providing clear and effective communication to enhance member experience.• Collaborated with the… Show more • Developed and executed program administration for various member initiatives, ensuring customer satisfaction and adherence to organizational standards.• Conducted regular outreach to monitor service levels, identify gaps, and implement solutions in collaboration with cross-functional teams.• Responded to member inquiries regarding claims, program changes, and benefits, providing clear and effective communication to enhance member experience.• Collaborated with the account management team to support renewal objectives, preparing necessary documentation and communication.• Managed compliance with policy changes, audits, notifying members of updates and providing consultative support. Show less

United States

• Collaborated with internal stakeholders to develop training programs and resources that improved compliance and operational standards.• Conducted market research and analyzed customer feedback to identify opportunities for product improvement and service enhancement.• Provided exceptional customer support by resolving inquiries and concerns, enhancing overall customer experience.

United States

• Administered payment processes and claims verifications, maintaining compliance with organizational standards.• Collaborated with cross-functional teams to identify solutions for improving billing accuracy and customer satisfaction.• Developed training and cross-functional guides to improve internal processes and ensure accurate data entry.

United States

• Managed call center customer inquiries, providing stock transaction services and ensuring compliance with legal requirements.• De-escalated complex situations while maintaining a strong focus on customer satisfaction and relationship management.