Maimuna B. Email & Phone Number

Bloomington, Minnesota, United States

Experience in supporting issues with Microsoft Office365, Windows, Remote Access, VPN and Mobile Devices.Experience with remote diagnostics issues for Desktops, Laptops, Docks, Mobile devices, and displays,.Experience in providing first level technical support via phones, chat and Jira ticketing system.Proactively communicates the status of incidents and requests to staff and document activities on tickets.Manage multiple MDM solutions including Windows 10, Android, iOS, iPadOS, and MacOS.Troubleshoot network connectivity issues, work with remote employees on a corporate network.Installs, upgrades, repairs, maintains, and troubleshoots computer software and hardware.Image and maintain computers for installation.

Provide hands-on support for information technology aspects of internal clients' business.Including Installing, managing troubleshoot7 software, hardware and other equipment. First escalation point between the helpdesk team and the infrastructure team. Provide technical assistance and support for incoming issues related to computer systems, software, and hardware. Assist with planning, coordinating, communicating, and executing the release of desktop applications and system updates. Assist with developing and modifying PC images and software packages using SCCM Assist with testing, scheduling, and deploying updates with SCCM. Focus on innovation and continued improvement in cost effectiveness and quality of the technology services. Assist with monitoring assets and keeping accurate inventory records.

Warrensburg, Mo

 Installed upgrades of classrooms technologies including projectors, cisco switches, and interactive displays, distributed audio amplifiers and speakers. Services classroom technology equipment and troubleshoot problems. Assisted colleagues and teammates with projects such as, re-imaging of corrupted cisco access points across campus. Ran ethernet cables for dorm upgrades and install wall jacks in offices and classrooms. Assisted in troubleshooting and maintenance of classroom and conference room technologies.  Inventory review, documentation, preventive maintenance, and device configurations.

Banjul, Gm

 Discovered profitable suppliers and initiate business and organization partnerships. Researched new products and services to meet company's goals. Making professional decisions in a fast-paced environment. Maintained records of purchases, pricing, and other important data. Create and maintained good relationships with vendors/suppliers Liaised with suppliers and service providers to ensure the timely and accurate completion of orders. Assisted with office and project administration. Reported as per supervisor’s requirements on all procurement activities.

Banjul, Gm

 Provided basic and accurate information in-person and via phone/email. Received, sort and distribute daily mail/deliveries. Greet visitors warmly and make sure they are comfortable. Scheduled meetings and conference rooms. Performed basic bookkeeping, filing, and clerical duties.

Bachelor Of Science In Networking Technology, System, Networking, And Lan/Wan Management/Manager, 3.19

Activities and Societies: Networking Technologies Group The National Society of Leadership and Success

Ug Certificate, Technology

Certificate, Information Technology