Maimunah Abdool Email & Phone Number

Mississauga, Ontario, Canada

• Responsible for the review and pooling of eligible risks to the Risk Sharing Pool (RSP). • Handled various provinces and required to know the underwriting rules for various provinces in order to determine eligibility. • Handled all underwriting RSP error corrections both on Mainframe and RSP portal with minor support to Claims RSP error correction.• Have assisted Claims and Unifund with their RSP transactions.• Reported system discrepancies to IT for resolution. • Point person and lead player in RSP Audits performed by Facility Association.• Successfully trained other underwriting staff on RSP corrections on Mainframe and RSP Portal.• “Go to” person for all RSP related questions for RSA & Unifund.

Toronto, Canada Area

• Serviced customers coast to coast and across all lines of business. • Conducted compliant investigations in accordance with Corporate Complaint Handling Protocol and using a variety of resources to investigate and resolve customer concerns and inquiries. • Acted as a liaison between regional staff, the broker and customer to respond to inquiries regarding a broad range of insurance issues.• Prepared monthly reports and conducted monthly team audits.• Created learning presentations on underwriting topics for the benefit of fellow employees.• Required excellent communication skills and superior customer service skills and ability to successfully handle difficult conversations and challenging situations.

2225 Erin Mills Parkway Mississauga

• Underwrote exception policies for new business, amendments and renewals.• Developed and managed broker relationships via daily written and verbal correspondence.• Visited broker offices to further develop a strong working partnership and build robust relationships.• Reviewed and actioned property inspections. • Handled inbound queue calls and direct broker telephone calls. • Promoted, cross-sold and up-sold additional products to brokers to meet the changing needs of our customers.

Mississauga, Ontario Canada

Passionately connect and build rapport with a variety of customers and their purchasing appetite.Appointed as a Mentor and handle Supervisor escalations to resolve customer issues, price and shipping overrides, easy pay adjustments and return authorizations.Take accountability to solve issues from beginning to end.Initiate account for new customers.Provide customers with sales product information and delivery process details.Handle incoming calls to place orders.

Toronto, Ontario, Canada

• Handled brokers’ inquiries using manuals and resources from different RSA regions.• Regional Support Supervisor for Group Services. • Handled server backup tapes and any problems that arose as well as broker quotes. • Obtained computer ID’s for all new employees. • Responsible for printing all registered letters and production reports. • Updated team on all automobile and property rating changes