Maina Wanjau Email & Phone Number

Mpeketoni

key Tasks● Profitability. Achieve monthly disbursements and collections targets for the unit. Including all other set KPIs● LoanVerification.Spoofcalling,ReferencecheckandIDcheck● Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector● Due diligence before loan approvals● Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within areasonable timeframe.Engage in fraud prevention measures.● Financial Inclusion Reach: Promote the extension and deepening of financial education to the people● EnsureBranchadherencetoSOPs andpolicies● Relationships Building - Build excellent relationships with customers, customer- partners and opinion leaders in the branch● Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure● Reporting - Provide accurate and timely reporting of Management Informationand market feedback to report on customer preferences, trends and marketopportunities in the sector● Administrative Duties - Ensure office is clean, filing, procurement and inventory management.● Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.● Performsuchothertasksanddutiesas theCompanymayfromtimetotim

Ruai

1. New customers. Acquisition and Registration of new customers According to company SOPs .2. Maintenance and generation of a steady revenue for the company through bringing in new customers and ensuring existing customers take repeater loans.3.Building and maintaining excellent relationships with the client's seeing as the LOCO pair is the tip of the iceberg to the company. 4. Maintenance of accurate records for reporting of customer details and regularly updating the line manager of what is happening with regard to issues of customers.5. Creating product awareness in the market through strategic marketing activities. This generates revenue to the company and ultimately keeps the branch afloat. 6. Ensuring that there is constant lead generation pending for on boarding process. 7. Customer business training. Training clients on topics to help them improve their business seeing it is our aim to grow business through finance but education is just as crucial.8. Following on customer payments and making repayment schedules for client's and following up on them to the later and maintaining a healthy potfolio.9. Document all customer engagements in merlin system for easier tracking and follow-up.

Embu, Kenya

It was at this level where i learnt the basics and the whatsnots of working of working at 4th generation capital. key duties 1. marketing. through regular marketing activities to assist in customer acquisition.2. customer follow-ups to ensure payments3. making ptps to ensure payments are made fully.

Nakuru, Kenya

I was in charge of the store department running it as the primary point person.i was also an account assistant within my own rights.

Bachelor Of Commerce - Bcom, Accounting

Bachelor Of Commerce - Bcom, Accounting

I get things done under minimal supervision.

Bachelor Of Commerce - Bcom, Accounting And Finance