Beatrice Maina Email & Phone Number

United Kingdom

Kenya

Customer Satisfaction Analysis:Conducted surveys to gather feedback from clients, ensuring a comprehensive understanding of their needs and preferences.Collected and interpreted data on customer satisfaction levels to identify trends, patterns, and areas for improvement.Analyzed survey results and other relevant metrics to provide actionable insights that enhanced overall customer satisfaction.Reporting and Presentation:Created comprehensive reports based on data… Show more Customer Satisfaction Analysis:Conducted surveys to gather feedback from clients, ensuring a comprehensive understanding of their needs and preferences.Collected and interpreted data on customer satisfaction levels to identify trends, patterns, and areas for improvement.Analyzed survey results and other relevant metrics to provide actionable insights that enhanced overall customer satisfaction.Reporting and Presentation:Created comprehensive reports based on data analysis, presenting findings to the company management team.Developed visually appealing and engaging presentations to effectively communicate key insights and recommendations.Wholesaler and Supplier Relationship Management:Maintained regular contact with wholesalers and suppliers, adhering to the company's customer service guidelines.Addressed inquiries and resolved any issues promptly and professionally.Collaborated with relevant stakeholders to ensure smooth communication and effective management of relationships.Process Improvement:Identified opportunities for process improvement in customer support and satisfaction.Proposed and implemented innovative solutions to enhance the overall support experience for clients. Show less

United States

• Demonstrated flexibility by working various shifts, including nights, weekends, and holidays, ensuring exceptional customer service coverage.• Provided friendly and efficient service to customers, consistently following outlined steps of service to ensure a positive experience.• Employed excellent coordination and planning skills to achieve results according to schedule, meeting and exceeding expectations.• Successfully resolved conflicts and skillfully negotiated mutually… Show more • Demonstrated flexibility by working various shifts, including nights, weekends, and holidays, ensuring exceptional customer service coverage.• Provided friendly and efficient service to customers, consistently following outlined steps of service to ensure a positive experience.• Employed excellent coordination and planning skills to achieve results according to schedule, meeting and exceeding expectations.• Successfully resolved conflicts and skillfully negotiated mutually beneficial agreements between parties, fostering positive relationships.• Exhibited active listening skills by attentively understanding customers' requests and concerns before providing appropriate assistance, ensuring customer satisfaction. Show less

Kenya

• Ensured accuracy and efficiency in future interactions by updating customer accounts and system database with the latest details.• Successfully resolved concerns related to products or services, contributing to customer retention and driving sales.• Compiled monthly sales reports and collaborated with the administration to discuss results, identifying areas for improvement.• Monitored phone and electronic database systems to promptly handle incoming customer inquiries, providing… Show more • Ensured accuracy and efficiency in future interactions by updating customer accounts and system database with the latest details.• Successfully resolved concerns related to products or services, contributing to customer retention and driving sales.• Compiled monthly sales reports and collaborated with the administration to discuss results, identifying areas for improvement.• Monitored phone and electronic database systems to promptly handle incoming customer inquiries, providing timely assistance.• Demonstrated exceptional conversion skills by achieving an 80% conversion rate, effectively turning incoming calls into scheduled appointments with the TDRs.• Exceeded the 90% quality goal by adeptly applying scripts and personal knowledge to address and correct problems, ensuring customer satisfaction.• Proactively drove sales by educating customers about products and services, highlighting their benefits.• Efficiently accepted credit card payments and offered self-serve payment solutions, providing clear explanations of charges on customer bills. Show less

Certificate

Diploma In Project Management, Diploma In Project Management

Information Technology

Education record

Education record