Mai Nabil Email & Phone Number

Cairo, Egypt

• Scheduled and set up meetings and conference calls, prepared agendas, and documented minutes for the Managing Director.• Provided specific project support to executives, handling sensitive information with discretion.• Planned executive air travel, and hotel accommodations• Supported executives with project coordination, data analysis, and administrative assistance.• Developed content focused on increasing both brand engagement and revenue.• Owned social media strategy… Show more • Scheduled and set up meetings and conference calls, prepared agendas, and documented minutes for the Managing Director.• Provided specific project support to executives, handling sensitive information with discretion.• Planned executive air travel, and hotel accommodations• Supported executives with project coordination, data analysis, and administrative assistance.• Developed content focused on increasing both brand engagement and revenue.• Owned social media strategy, driving awareness, engagement, and traffic across multiple platforms.• Observed trending stories and participated in conversations to deepen connections with the social community.• Communicated social insights and analytics to explain the impact on the effectiveness of marketing campaigns.• Run school internal campaigns to generate more leads alongside collaborating with external marketing agencies.• Managed social media calendar to align strategy with overall marketing goals and campaigns.• Monitored content and engagement trends, tested new strategies, and communicated with key stakeholders to foster an understanding of strategy and improvements.• Recruited and hired talented teachers and admin staff.• Worked with the sales team to size and format advertising for best results.• Assisted in developing marketing activities to generate local ad sales revenue.• Identified optimal advertising platform and prepared samples for senior management's review.• Participated in seminars and additional training to expand knowledge and skills.• Communicated with parents to collect payments, and resolve complaints.• Translated policies and school-sensitive documents. Show less

Cairo, Egypt

• Coordinated strategic responses to critical incidents and crises facing the organization• Maintained positive public image through effective highlights of organization's accomplishments and agenda• Promoted products and services to the public with coordinated marketing campaigns• Managed all facets of the organization's media relations and public communications• Managed daily tasks and sought opportunities to go beyond requirements and support business targets• Supported… Show more • Coordinated strategic responses to critical incidents and crises facing the organization• Maintained positive public image through effective highlights of organization's accomplishments and agenda• Promoted products and services to the public with coordinated marketing campaigns• Managed all facets of the organization's media relations and public communications• Managed daily tasks and sought opportunities to go beyond requirements and support business targets• Supported operations with consistent maintenance and updates of corporate files and records• Participated in seminars and additional training to expand knowledge and skills• Interviewed parents of candidate students during the admission process• Managed to exceed the organization's target of potential students by making daily calls, contributing in events and social media campaigns. Show less

Mokattam

• Supported new and ongoing projects, analyzed data and performed administrative tasks for executive staff• Planned and scheduled meetings to improve communication between executives and customers• Processed Word documents and created spreadsheets for data analysis• Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs• Managed and coordinated complex calendars and logistics for travel and on-site… Show more • Supported new and ongoing projects, analyzed data and performed administrative tasks for executive staff• Planned and scheduled meetings to improve communication between executives and customers• Processed Word documents and created spreadsheets for data analysis• Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs• Managed and coordinated complex calendars and logistics for travel and on-site meetings• Managed scheduling and staff coverage logistics for confidential• Native Arabic speaker• Excellent command of both written and spoken English• Personal concerns relaying information as intended by senior staff• Organized computer files, sensitive documents and home office supplies• Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership• Planned and supervised executive air travel, hotel accommodations and meeting agendas. Show less

Ajman, United Arab Emirates

• Provided solutions, recommendations and replacements with empathy and positive feedback• Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies• Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions• De-escalated customer complaints using specialized communication techniques• Used knowledge base systems and work processes to help… Show more • Provided solutions, recommendations and replacements with empathy and positive feedback• Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies• Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions• De-escalated customer complaints using specialized communication techniques• Used knowledge base systems and work processes to help customers• Delivered high level of service and support to customers as company ambassador• Responded to customer questions and complaints and documented consumer communications• Answered incoming calls and assisted customers with questions• Documented detailed notes in CRM system to track customer interactions• Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences• Handled mobile, IPTV , home phone and internet technical issues. Show less

• Aided application processes by gathering and communicating necessary documents and transcripts• Provided individual and group counseling services to meet developmental and remedial needs of students• Encouraged students going through difficult times, helping them persevere and be ready for later educational and personal challenges• Developed collaborative relationships with employers to increase throughput of potential candidates• Assisted students in selecting the most… Show more • Aided application processes by gathering and communicating necessary documents and transcripts• Provided individual and group counseling services to meet developmental and remedial needs of students• Encouraged students going through difficult times, helping them persevere and be ready for later educational and personal challenges• Developed collaborative relationships with employers to increase throughput of potential candidates• Assisted students in selecting the most suitable universities that the organization has partnership with• Communicated with the potential universities, on behalf of the students to get their final acceptance• Handled visa issuance process• Provided accommodation for students travelling abroad• Organized annual events, hosted universities' representatives and students and presented the various services the organization provided to both parties. Show less

Egypt

• Built strong knowledge of product line to assist customers in selecting products• Used knowledge base systems and work processes to help customers• Conducted follow-up calls at customer locations• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries• Validated data and resolved problems related to system- generated information• Resolved customer inquiries, complaints and issues and used problem solving techniques to… Show more • Built strong knowledge of product line to assist customers in selecting products• Used knowledge base systems and work processes to help customers• Conducted follow-up calls at customer locations• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries• Validated data and resolved problems related to system- generated information• Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions• Provided customer service to mobile users• Handled customers' inquiries and complaints related to billing and payment• Performed troubleshooting for technical issues. Show less

Sales And Marketing Certificate, Business, Management, Marketing, And Related Support Services

• Principles of Marketing • Marketing Research • Marketing Communication • Sales Principles

Course, Advanced Facebook Ads Course

• Bidding Strategy • Messages Campaigns • Chatbots • Best Practices in Conversion Campaigns • Best Practices in Lead Generation Campaigns

Diploma, Digital Marketing

• Facebook and Instagram Ads • Content Creation • Search Engine Optimization • Google Search Ads

Bachelor’S Degree, Business Administration, Good

Activities and Societies: Art and cultural exhibition I Graduated from Faculty Of Commerce English Section. My major was in Business.