Currently working as a Process Associate - Content Moderator in Genpact. Previously worked as a Senior Associate at Netscribes Data and Insight Pvt Ltd since in Flipkart SQA project , I have been entrusted with the responsibility of being the point of guidance for all team members and providing daily support to ensure the timely delivery of contractual obligations. I prioritize and organize my work to meet deadlines and maintain a 100% TAT throughout my work experience. Additionally, I handle critical issues and provide solutions, while providing support and resolving queries of customers and vendors. I also provide training for new joiners on the process, system, and SOP.Performing query analysis to evaluate search engine results for accuracy and relevance, identifying any discrepancies, and providing insights to improve the search algorithm. Collaborating with the development team to implement updates and enhancements for better user experience. Utilizing data-driven approaches to ensure that future searches yield more relevant resultsBefore joining Netscribes, I worked as a Junior Operator at Hiranmaye Energy Limited, where I used my communication and personal leadership skills to provide daily operational support to the team. In absence of the team leader, I took over the daily operation, provided training for new starters, managed the inventory for stock, and coordinated with warehouse executives, tracked shipment, and processed outbound materials to vendors.Prior to that, I worked as a Transport Executive at Concentrix Daksh, where I directed activities related to routing and tracking transportation of staff vehicles. I planned, organized, and managed the work of subordinate staff to ensure that the work was accomplished in a manner consistent with organizational requirements.Throughout my career, I have identified solutions to non-standard requests and problems and provided explanations and information to others on topics within my area of expertise.