>Lead a team of on ground staffs responsible for managing the customer experience across a cluster of 1500+ bed student housing facilities.>Coordinate with cross-functional teams, including housekeeping staff, maintenance technicians,community managers, and administrative personnel, to address resident needs and concerns promptly and effectively.>Conduct regular inspections and quality assessments to maintain cleanliness, safety, and functionality of facilities, and implement corrective actions as needed.>Prepare and analyse reports on key performance indicators (KPI's) by implementing feedback mechanism to track and improve hostel operations and student satisfaction.>Plan and execute community events, workshops, and activities to promote social interaction, personal development, and a sense of belonging among residents.

>Managed and operated a multi brand Cloud kitchen focused on a concept i.e traditionalIndian cuisine for the world.>Led a team of 4 chefs working under 4 brands in one central kitchen.>Maintained a rating of 4.1 rating in Zomato and Swiggy with 5% rejection and 75% ontime delivery.>Consulted multiple restaurants in Kolkata for developing their online business.

>Managed day-to-day operations for 320+ luxury residences during the FIFA World Cup at Doha, ensuring seamless guest experiences and adherence to brand standards.>Oversaw a team of staff members including front desk agents, concierge, housekeeping, maintenance, and security personnel, ensuring smooth coordination and efficient service delivery. Implemented strategies to enhance guest satisfaction and loyalty, addressing any concerns or issues promptly and effectively.>Conducted regular inspections of residences and common areas to ensure cleanliness,maintenance, and compliance with safety standards.>Managed reservations and room assignments, optimising occupancy and revenue while ensuring guest preferences and special requests were accommodated.>Prepared and analysed daily reports on occupancy, revenue, guest satisfaction, and operational performance, identifying areas for improvement and implementing corrective actions as needed.

>Creating support experiences that exceed your customer expectations. (User / Partner & Merchant)>Social media escalation engagement and issue solving>Email support to User, Partner and Merchant>Co ordination with exact stake holders to make delivery smooth for Users>Fraud detection and transferring to relevant department to solve it.>Brand integrity and policy adhering>Online research for finding out relevant stores for the users purchase

>Creating a base of cab operators in all over Eastern India>Attaining a cancellation to 8 % from 12 % previously.>Key account manager for cab operators helping them streamline bookings forKolkata, Assam, Bihar and Bhubaneshwar.>Training driver base on Customer handling and reaching an average of 4.0 Customerexperience score month on month>Training Customer service agents on Quality and improving Quality scores of agents.>Shift in charge of 20 in bound Customer service agents working on rotational shift.

>Handling overall operations of 29 OYO hotels with a span of 520 rooms in Meerut.>Oversee the operations functions of all categories of hotels from Premium to budget.>Ensure full compliance to Hotels operating controls, SOP’s, policies, procedures andservice standards.>Daily audits to improve customer experience and manage OYO quality and standards.>Maintaining a Customer Experience Score of 8.1 on an average.>Draw up plans and budget (revenues, costs, etc.) for the owners to maximize revenue.>Leading a team of 12 OYO Managers and more than 50 Blue color staff.

>Provide the perfect service experience for every Guest>Taking customer orders and delivering food and beverages>Making menu recommendations, answering questions and sharingadditional information with restaurant patrons>Present menu and provide detailed information when asked (e.g. aboutportions, ingredients or potential food allergies)>Prepare tables by setting up linens, silverware, and glasses>Take accurate food and drinks orders, using a POS orderingsoftware, order slips, or memorization.>Check customers’ IDs to ensure they meet minimum age requirementsfor the consumption of alcoholic beverages.>Check dishes and kitchenware for cleanliness and presentation andreport any problems.

As an Intern, I have worked in all departments in a Luxury property like Marriott Jaipur. The maximum time being in the Food and Beverage service department.