Mainak Talukdar Email & Phone Number

Bengaluru, Karnataka, India

Manipal

>Lead a team of on ground staffs responsible for managing the customer experience across a cluster of 1500+ bed student housing facilities.>Coordinate with cross-functional teams, including housekeeping staff, maintenance technicians,community managers, and administrative personnel, to address resident needs and concerns promptly and effectively.>Conduct.

Kolkata, West Bengal, India

>Managed and operated a multi brand Cloud kitchen focused on a concept i.e traditionalIndian cuisine for the world.>Led a team of 4 chefs working under 4 brands in one central kitchen.>Maintained a rating of 4.1 rating in Zomato and Swiggy with 5% rejection and 75% ontime delivery.>Consulted multiple restaurants in Kolkata for developing their online.

Doha, Qatar

>Managed day-to-day operations for 320+ luxury residences during the FIFA World Cup at Doha, ensuring seamless guest experiences and adherence to brand standards.>Oversaw a team of staff members including front desk agents, concierge, housekeeping, maintenance, and security personnel, ensuring smooth coordination and efficient service delivery. Implemented.

Bengaluru, Karnataka, India

>Creating support experiences that exceed your customer expectations. (User / Partner & Merchant)>Social media escalation engagement and issue solving>Email support to User, Partner and Merchant>Co ordination with exact stake holders to make delivery smooth for Users>Fraud detection and transferring to relevant department to solve it.>Brand integrity and.

Kolkata Area, India

>Creating a base of cab operators in all over Eastern India>Attaining a cancellation to 8 % from 12 % previously.>Key account manager for cab operators helping them streamline bookings forKolkata, Assam, Bihar and Bhubaneshwar.>Training driver base on Customer handling and reaching an average of 4.0 Customerexperience score month on month>Training Customer.

Gurugram, Haryana, India

>Handling overall operations of 29 OYO hotels with a span of 520 rooms in Meerut.>Oversee the operations functions of all categories of hotels from Premium to budget.>Ensure full compliance to Hotels operating controls, SOP’s, policies, procedures andservice standards.>Daily audits to improve customer experience and manage OYO quality and.

Dehra Dun Area, India

>Provide the perfect service experience for every Guest>Taking customer orders and delivering food and beverages>Making menu recommendations, answering questions and sharingadditional information with restaurant patrons>Present menu and provide detailed information when asked (e.g. aboutportions, ingredients or potential food allergies)>Prepare tables by.

Jaipur, Rajasthan

As an Intern, I have worked in all departments in a Luxury property like Marriott Jaipur. The maximum time being in the Food and Beverage service department.

Bachelor Of Arts (B.A.), Hospitality And Recreation Marketing Operations

Bachelor Of Science - Bs, Hotel, Motel, And Restaurant Management, 7

High School Diploma, Business/Commerce, General, 7