Mainak Bhattacharya Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

New Delhi, Delhi, India

New Delhi, Delhi, India

Algeria

Saket, Delhi, India

Gurgaon, Haryana, India

Algeria

Major Responsibilities & Tasks at DODSAL Engineering and Construction Pte Limited.• Implementation of DHCP, DNS, Cyberoam UTM Firewall Integrated with Active Directory on windows Server 2008 R2• Implemented Microsoft WSUS 3.0 for patch management• Implemented and Maintenance of Sophos Antivirus • Implemented Domain group policy, Organizational Unit policy. User Creation / Modification and Deletion under different OUs as and when required.• Maintaining the tracker of Email ID Creation, Admin Rights, USB Rights Internet Rights and Software installations. • Managing Vendor Management, Incident Management, Change Management & Problem Management.• Monitoring all Pending / Open calls, Sharing the Daily, Weekly, Monthly reports.• Sharing the Feedback with Management to increase the productivity• Informing management proactively for any critical issues.• Sharing Critical Incident, Service Request and Change request report on Monthly basis.• Daily system health checks, System tuning, Problem resolution and escalation, Taking proactive steps to ensure high system availability. • Taking care for Mail Management, updating the current status to the users’ on time to time.• Backup / Restore of Critical Data on daily, Weekly, Monthly in Attended & Un attended schedules, using Symantec and NTBackup • Setting up of Security & Access rights & Access Level authentication for Local Networks• Setting up and maintenance of Attendance Software “ZKTeco Attendance Management”• Implementation of Disk Space Management with Audit & Disk Quota capabilities of Windows 2000/ 2003 / 2008 Server Family.• Documentation of the all software (Installation and Configuration)• Technical Co-ordination with Vendors, Service providers.

Gurgaon

• Ticket Handling (Call logging via Mail, Call and Portal) closing tickets within SLA;• Providing Remote Support to L1 & L2 engineers as an when required;• Managing Vendor Management, Incident Management, Change Management & Problem Management;• Monitoring all Pending / Open calls;• Sharing the Daily, Weekly, Monthly reports; • Sharing the Feedback with Management to increase the productivity;• Informing management proactively for any critical issues;• Monthly Meeting with Vendor’s and review on MOM’s;• Weekly meeting with customer for pending calls and review on MOM;• Sharing Critical Incident, Service Request and Change request report on Monthly basis;• Review reports on pending calls with Engineer on Daily basis;• Escalating the calls as an when required for call closure;• Escalating the calls to SPOC where support is not received from Vendor;• User Creation / Modification and Deletion under different OUs;• Maintaining the tracker of Email ID Creation, Admin Rights, USB Rights Internet Rights and Software installations;• Conducting PAN India Engineer training for internal process and ensuring processes are defined, documented, maintained, communicated and implemented;• Taking interviews for new hiring, as an when required;• Taking Feedback from the users;• Ensuring the head count should 100%;• Coordinating with SPOC over Leave Management and Staffing;• Taking care for Mail Management, updating the current status to the users’ on time to time.• Taking care of Vendor Management

• Windows and Exchange 2003 Administrator• Implemented the migration of Exchange 2000 to Exchange 2003 with Active Directory• MS-Exchange 2003 Administration and Maintenance, Performing Database Backups and backup related activities• Implementation of DHCP, DNS, Firewall (Microsoft ISA Server / Smoothwall) Integrated with Active Directory for Qatar Pertoleum in Ras Laffan Industrial City (RLIC)• Implemented Microsoft WSUS 3.0 for patch management• Implemented Domain group policy, Organizational Unit policy.• Implemented central Antivirus Server (Sophos) for workstation;• Daily system health checks, System tuning, Problem resolution and escalation, Taking proactive steps to ensure high system availability.• Backup / Restore of Critical Data on daily, Weekly, Monthly in Attended & Un attended schedules, using VERITAS and NTBackup • Setting up of Security & Access rights & Access Level authentication for Local Networks• Implementation of Disk Space Management with Audit & Disk Quota capabilities of Windows 2000/ 2003 Server Family.• Documentation of the all software (Installation and Configuration)• Technical Co-ordination with Vendors, Service providers.• Planning for Network connections (Lease Line, ADSL Line, Point to Point Connectivity as per site requirement and Network Diagram as per office sitting arrangement) for upcoming sites.• Coordinate with various vendors for quotations such as Servers, Printers, Switches, Networking etc.

• Windows and Exchange 2000 Administrator• Migrate MS-Exchange 2000 to MS-Exchange 2003;• MS-Exchange 2003 Administration and Maintenance, Performing Database Backups and backup related activities• Implementation of DHCP, DNS, Firewall (Microsoft ISA Server) Integrated with Active Directory• Implemented Microsoft SUS for patch management• Implemented Domain group policy• Daily system health checks, System tuning, Problem resolution and escalation, Taking proactive steps to ensure high system availability.• Backup / Restore of Critical Data on Daily, Weekly, Monthly schedules • Creation of new users, mailbox and email ids, Changing password, Resetting password, Mailbox Management• Setting up of Security & Access rights & Access Level authentication for Local Networks• Implementation of Disk Space Management with Audit & Disk Quota capabilities of Windows 2000 Server Family.• Error logs analysis and error resolutions.• Technical Co-ordination with Vendors, Service providers

M.Com, Commerce

M.Com, Cooperative Management

Certificate In Data Science Foundation