Mainak Nandi Email & Phone Number

Solihull, Gb

Bengaluru, Karnataka, In

Altigreen Propulsion Labs is a leader in EV technology and provides solutions for Last Mile Mobility, with 32 Patents granted in 60 Countries. Working on the Mission to Contribute towards Faster Adoption of Human Centric Sustainable Mobility Solutions made for the Global South. Rapidly expanding the domestic operations from covering 1st million km in over a year to covering that distance every week within a span of less then 2 years. As National Head for Customer Excellence, currently my key focus is to:- Strengthen B-B & Establish B-C After-Sales business and operations for EV-3W vehicles.- Penetrate new markets through rapid expansion of the service network. Currently servicing the nation through 33 dealers and 150+ Authorized Service Centers (multi-brand workshops). Vehicles are operating in over 110+ cities across the length and breadth of the country. Simultaneously, collaborating with stakeholders to provide transformational ownership experience using data generated through truly connected EVs in the areas of:- Product / Variant development to service unique use-cases for last mile mobility.- Reimagining Aftersales business from a 1st Principle basis through Partnerships & Tools for rapid scale-up.- Fleet Management Solutions / Driver App to enhance asset efficiency/utilization. Monetizing vehicle data.- Adoption of EV as a technology by converting existing ICE fleets by establishing cost benefits.

Ramanagara, Karnataka, In

- Supporting teams responsible for After Sales Operations Management through 400+ Channel Partner Facilities. - Responsible for Customer Delight Enhancement, achieving the Short to Mid Term Business and Operational Goals for Toyota.- Leading the After Sales Kaizen (continuous improvement) initiatives with Stakeholders to reform the Customer Service operation standards continually through waste elimination and technology usage to enhance Customer Experience.- Part of India & Asia Pacific wide Cross Functional Teams to reform Traditional Value Chain Businesses and New Business Development in the Mobility Space. - Supporting expansion of Toyota and Multi-Brand Service Network.- Collaborate with Start-ups to enhance effectiveness and efficiencies of Dealer Processes (Robotic Process Automation, Non-Intrusive Customer Communication, Big Data Analytics etc.)

Ramanagara, Karnataka, In

Responsible to manage Virtuous Cycle of "Happy Employees > Delighted Customers > Sustainable Business"• Strategy: Customer Service Function Mid Range Direction Setting and Execution Progress Management• Cross Functional Projects: Inter and Intra Company Initiatives to create Regional and Global benchmarks• Information Technology: Maintain, Improve and Innovate the IT platforms and tools connecting Toyota with its Dealers, Suppliers and Customers to enhance Efficiencies and Experience.• Safety and Environment: Promote Awareness and activities to minimize the undesirable impact onEnvironment and ensure compliance. Enhance Safety awareness and safe operations in channel partners.• Customer Experience: Enhance the Antenna Functions to effectively listen to Real Customer Voice,Understand the Stated and Unstated needs and Roll-out initiatives to Delight Customers at each touch point.• Value Chain: Prepare and Enhance the Products and Services to Provide "One-Stop-Shop" Experience for all Automotive and Allied needs of Customers.• After-sales Branding and Marketing: Promote 'Service' as key differentiator for current & Prospective owners.• Pricing (parts, Labour, Value Chain Products): Balance Profitability and Customer Retention to optimize the 'Profit Square' for Dealers and Toyota with sustainable Business Focus.

Singapore, Sg

Leading the team responsible for Customer Service Strategy & Mid range Planning and execution for Toyota's Asia Pacific Operations in the markets of Taiwan, Philippines, Indonesia, Vietnam, Thailand, Singapore, Malaysia, India and the Mekong countries .Responsibilities involved a wide range of functionalities like:• Bridge between Global Headquarters and Individual Markets to align strategies and detailed activities.• New Customer Feedback Management Mechanism for operations improvement based on customer voice.• Consult with each affiliate for Long term Skill Development initiatives for Middle Management.• Strengthening Toyota Business Practices know-how and usage at Affiliates.• Enhance Closer Communication and Collaboration amongst Affiliates for strengthening Toyota's After sales operations for sustainable business growth.

Ramanagara, Karnataka, In

Head – CS Planning & System Development • Hoshin [Annual ] & Midrange Plan Management for Customer Service Group• Customer Service Strategy & Planning & Progress Management• Budget & HR function Management• New Model Preparation• Centralized Dealer Management System SupportHead – Service Operation Kaizen • Self-Sustaining Kaizen Culture Development• Operations Standard Development & Kaizen• Centralized Workshop Management System Improvement & Support• Value Added Operations & Maintenance Reminder System Development SupportHead – CS Marketing & Supplier Management • Parts & Labor Pricing [Profitability] Management with various stake holders• Market Intelligence Gathering & Analysis• CS Related Supplier Management• CS Brand / Relationship Building Initiatives• CS Business Promotion Activities

Ramanagara, Karnataka, In

Customer Service Regional Head – South ZoneManage Channel Partners’ Customer Service Operations• Business Target Achievement in Units Serviced, Parts Sales & Value added Services with continuous growth in Service Market Share. • Increase in Customer Satisfaction by consistently delivering better Value for Money through services• Operations Enhancement to improve Channel EfficiencyTeam Leader – Customer Satisfaction Improvement InitiativeDrive Customer Satisfaction Improvement Activities across all zones• Gauge Customer Expectations vis-à-vis Service Delivery levels• Conceptualise and Roll out and the CSI improvement activities• Study individual activity effectiveness and take corrective measures to improve• Study Channel Partner wise Customer Satisfaction levels and guide regions to improve the condition

Ramanagara, Karnataka, In

Dept Head – Dealer Development – Customer ServicePlanning and executing Network expansion initiatives• Plan Network Expansion based on Capacity & Reach Requirements across All Zones• Develop Next Generation Facility Standards & Implement• Execute Projects from Site Selection to Facility ActivationCustomer Service Subcommittee Leader – India Project OfficeRepresent Customer Service Operations in the Company wide core team forNew Model Planning & Execution• Reporting Customer Service preparations and Cross Functional support requests in the India Project Office and other Toyota affiliates.• Coordinating the project related activities with-in the CS Group

Ramanagara, Karnataka, In

Responsibilities were similar to the 2011 role as CS Regional Head for South Zone

Ramanagara, Karnataka, In

Responsibilities were similar to the current role for Service Operation Kaizen Department

Ramanagara, Karnataka, In

Implementer Role, content similar to 2011 Leader's role for South Zone

Worked with Automotive Sector as a Service Engineer, responsible for Delhi region.• Improve Customer Relations, Provide Technical & Parts logistics Support, Warranty Handling etc.• Member of ‘Project Fast Forward’, an initiative to upgrade Channel Partner Operations, in consultation with one of the leading Consultancy firm• Member of a Cross Functional Team from Manufacturing, R&D & Marketing responsible for time bound Improvement of one of the Best Selling MUV

Bachelor Of Engineering, Mechanical

Class 12, Pcm, Comp Sc