Mainak Nandi Email & Phone Number

Solihull, GB

Bengaluru, Karnataka, IN

Altigreen Propulsion Labs is a leader in EV technology and provides solutions for Last Mile Mobility, with 32 Patents granted in 60 Countries. Working on the Mission to Contribute towards Faster Adoption of Human Centric Sustainable Mobility Solutions made for the Global South. Rapidly expanding the domestic operations from covering 1st million km in over.

Ramanagara, Karnataka, IN

- Supporting teams responsible for After Sales Operations Management through 400+ Channel Partner Facilities. - Responsible for Customer Delight Enhancement, achieving the Short to Mid Term Business and Operational Goals for Toyota.- Leading the After Sales Kaizen (continuous improvement) initiatives with Stakeholders to reform the Customer Service.

Ramanagara, Karnataka, IN

• Responsible to manage Virtuous Cycle of "Happy Employees > Delighted Customers > Sustainable Business"
• Strategy: Customer Service Function Mid Range Direction Setting and Execution Progress Management
• Cross Functional Projects: Inter and Intra Company Initiatives to create Regional and Global benchmarks
• Information Technology: Maintain, Improve and Innovate the IT platforms and tools connecting Toyota with its Dealers, Suppliers and Customers to enhance Efficiencies and Experience.
• Safety and Environment: Promote Awareness and activities to minimize the undesirable impact onEnvironment and ensure compliance. Enhance Safety awareness and safe operations in channel partners.
• Customer Experience: Enhance the Antenna Functions to effectively listen to Real Customer Voice,Understand the Stated and Unstated needs and Roll-out initiatives to Delight Customers at each touch point.

Singapore, SG

• Leading the team responsible for Customer Service Strategy & Mid range Planning and execution for Toyota's Asia Pacific Operations in the markets of Taiwan, Philippines, Indonesia, Vietnam, Thailand, Singapore.
• Bridge between Global Headquarters and Individual Markets to align strategies and detailed activities.
• New Customer Feedback Management Mechanism for operations improvement based on customer voice.
• Consult with each affiliate for Long term Skill Development initiatives for Middle Management.
• Strengthening Toyota Business Practices know-how and usage at Affiliates.
• Enhance Closer Communication and Collaboration amongst Affiliates for strengthening Toyota's After sales operations for sustainable business growth.

Ramanagara, Karnataka, IN

• Head – CS Planning & System Development
• Hoshin [Annual ] & Midrange Plan Management for Customer Service Group
• Customer Service Strategy & Planning & Progress Management
• Budget & HR function Management
• New Model Preparation
• Centralized Dealer Management System SupportHead – Service Operation Kaizen

Ramanagara, Karnataka, IN

• Customer Service Regional Head – South ZoneManage Channel Partners’ Customer Service Operations
• Business Target Achievement in Units Serviced, Parts Sales & Value added Services with continuous growth in Service Market Share.
• Increase in Customer Satisfaction by consistently delivering better Value for Money through services
• Operations Enhancement to improve Channel EfficiencyTeam Leader – Customer Satisfaction Improvement InitiativeDrive Customer Satisfaction Improvement Activities across all zones
• Gauge Customer Expectations vis-à-vis Service Delivery levels
• Conceptualise and Roll out and the CSI improvement activities

Ramanagara, Karnataka, IN

• Dept Head – Dealer Development – Customer ServicePlanning and executing Network expansion initiatives
• Plan Network Expansion based on Capacity & Reach Requirements across All Zones
• Develop Next Generation Facility Standards & Implement
• Execute Projects from Site Selection to Facility ActivationCustomer Service Subcommittee Leader – India Project OfficeRepresent Customer Service Operations in the Company wide core team forNew Model Planning & Execution
• Reporting Customer Service preparations and Cross Functional support requests in the India Project Office and other Toyota affiliates.
• Coordinating the project related activities with-in the CS Group

Ramanagara, Karnataka, IN

Responsibilities were similar to the 2011 role as CS Regional Head for South Zone

Ramanagara, Karnataka, IN

Responsibilities were similar to the current role for Service Operation Kaizen Department

Ramanagara, Karnataka, IN

Implementer Role, content similar to 2011 Leader's role for South Zone

• Worked with Automotive Sector as a Service Engineer, responsible for Delhi region.
• Improve Customer Relations, Provide Technical & Parts logistics Support, Warranty Handling etc.
• Member of ‘Project Fast Forward’, an initiative to upgrade Channel Partner Operations, in consultation with one of the leading Consultancy firm
• Member of a Cross Functional Team from Manufacturing, R&D & Marketing responsible for time bound Improvement of one of the Best Selling MUV

Bachelor Of Engineering, Mechanical

Class 12, Pcm, Comp Sc