Mainaksh Singh Email & Phone Number

Singapore

Migrating 500+ projects from JIRA 3.1.3 to HP ALM 11.52Patching 11.52 with patch 8Monitoring and Fixing performance issues in DB and application serverTraining Users of Advanced features of ALM(Test Resources, Libraries, Baselines, KPI, RBT, Models etc)Upgrading HPALM 11.52 to HPALM 12.53Doing capacity planing for ALM servers and deciding the scaling modelSetting integration's between JIRA and ALM;between AGM and ALM;Introducing new features like ALM Global search, ALM Predictive Defects, HP ALI etc..

Singapore

Migration of QC 9.2 projects to QC 11.52. Source projects were on SQL DB and they needs to be upgraded over Oracle. Complexity was because of huge schema (300 GB and 450 GB) and repository size 1TB and 1.5TB of each project respectively. Few tasks were to downgrade projects from 11.52 to version 10. Also setting of VM's for QC10, QC11.52 for SIT,DEV,UAT and PROD

Singapore

Implementation of HP ALM 11.52 from scratch and then migration of projects & users from QC 9.2 to v11.52. Subsequently customizing the projects as per users requirements and giving support to Equinix-Global. Support activities, new enhancements requests, engaging with HP for problem troubleshooting, license management, application maintenance, backup and upgrade etc. are the primary functional areas

Bangalore

Project is responsible for end-to-end delivery of HP ALM application to all users in ADOBE. Support activities, new enhancements requests, engaging with HP for problem troubleshooting, license management, application maintenance and upgrade etc. are the primary functional areas

Kuala Lumpur, Malaysia

Being part of ES tools support I am responsible for giving support and administration to all users on HP Tools primarily QC 10, QTP 10, PC 9.52, HP SiteScope and HP Load Runner. All issues need to be resolved as per SLA guidelines. Users send emails to PTMercurySuitsupport common mailbox and all communication and resolutions happens via OutLook.

Gurgaon, India

Being part of Central Support I am responsible for giving application level support to all users across RBS on Test Director 8.52, QC 10, QTP 10, Performance Center 9.52 and HP LoadRunner. All issues need to be resolved as per SLA guidelines. Users send us emails in MercuryToolsSupport and HPToolsSupport mailboxes and all communications and resolutions happens via OutLook.

Pune, India

Being part of Tools team, I am responsible for giving Support to end users at application level for QC 10, QTP 10, Performance Center 9.5 and SM7. All HPQC issues need to be resolved within one hour as per SLA guidelines. Users’ logs Support calls in QC and all communication happens from QC only to ease metrics calculations.

Pune, India

It’s an internal project fully autonomous that provides 24/7 administration and support on all HP, IBM and Borland Automation Tools to more than 55 thousand employees of ATOS ORIGIN across the globe. This project consists of three teams’ viz. Development Team, Support Team and Reporting Team. All ATOS employees are customers of this project. They raise requests for use and/or support on HP and IBM Rational Tools through USD 6.0. And then through mail or phone or Genesis their queries are answered. Development team automated the repetitive support tasks like project creation, user addition etc. through portal. Reporting team based on the requesters needs generates the standard and customized crystal reports for their projects on different tools.

Master'S Degree, Computer Software Engineering

Btech, Computer Science And Engineering

12, Physics, English, Math, Chemistry, Biology