Mainã Marina Parker Email & Phone Number

Plano, Texas, United States

Texas, United States

• Led a team of 20+ Technology Support Agents in the implementation of the Wells Fargo Return to Office project.
• Utilized SaaS and ServiceNow to manage projects, teams, and customer interactions.
• Supported and motivated the team to reach established KPI goals while continuously evaluating individual agents’ performance and providing constructive feedback.
• Collaborated with 4 other coordinators to ensure team members meet project deadlines and maintained consistent communication.

• Started an online clothing store, managing daily customer service, administrative, finance, and commercial operations.
• Delivered outstanding customer service via telephone and direct mail, answering customers' questions and resolving problems in a professional and friendly manner.
• Developed high-impact social media advertising strategies, including the creation of a Facebook Group with more than 800 members.
• Monitored company’s digital presence on social media and engaged with users to strengthen customer relationships and increase customer acquisition.

Campina Grande, Paraíba, Brazil

• Led the processing of company’s e-commerce sales while preparing and updating reports for senior managers.
• Oversaw merchandise exchange and refund operations.
• Provided attentive assistance to 15 customers daily, aiming to resolve customer issues while achieving positive outcomes for all parties involved.
• Successfully managed the creation, development, and optimization of company’s e-commerce platform.
• Answered numerous phone calls and emails from customers on a daily basis.
• Managed customers’ accounts via the usage of internal systems and databases.

Campina Grande, Paraíba, Brazil

• Owned and managed e-commerce business selling clothing and accessories for teens and young adults between the e-commerce website and a marketplace.
• Established a user-friendly online shopping environment for consumers and generated R$200,000 in sales in 2 years.
• Designed effective e-commerce strategies to boost digital sales.
• Tracked products delivery and logistics initiatives to ensure products were delivered in a timely manner.
• Communicated with 20 to 30 customers via email daily, resolving issues and answering questions.