Maino Cheng Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Expertise in building and maintaining strong client relationships by understanding their unique insurance needs and providing tailored policy recommendations.
• Skilled with efficiently remarketing through multiple insurance providers to secure the best possible terms and coverage for clients, ensuring their satisfaction and loyalty.
• Adept at assessing clients’ risk profiles and advising on suitable insurance products to mitigate potential risks, enhancing their overall protection.
• Experienced with EPIC, MS Office; Excel, Word, Outlook, ICBC PolicyCenter, and most insurance provider portals.

Vancouver, British Columbia, Canada

• Developed a powerful online marketing strategy for clients, including a custom website, and led a successful rollout to significantly boost visibility.
• Expertly used service differentiation to reposition the client's online brand for social media marketing and website relaunch
• Drove up American Bedding Cleanik's promotional weekly sales by an impressive 30% YoY through strategic SEO and social media marketing

Burnaby, British Columbia, Canada

• Maintain a strong connection with clients during the order waiting period to sustain business and foster referral opportunities for growth
• Implemented effective sales strategies to engage clients, ensuring they made decisive choices during their visit, reducing business loss to competitors
• Maintained extensive knowledge of products and services, making my service and advice indispensable to clients over the years
• Confidently resolved client issues and questions to ensure a strong brand connection and trust

Burnaby, British Columbia, Canada

- Led business development initiatives and maintained strategic client relationships across various industries- Identified and pursued new business opportunities, resulting in successful client acquisitions and revenue growth- Developed and implemented effective sales strategies to meet and exceed company targets- Collaborated with recruitment teams to.

Hong Kong

• Delivered efficiency analysis of daily operations, empowering clients to significantly enhance service efficiency and employee performance
• Significantly enhanced communication between departments and boosted staff morale, resulting in superior on-the-floor performance for Tai Hing Restaurant Chain in Hong Kong
• Revamped Apple Storage Ltd's KPI data system in Hong Kong, transforming sales data into actionable insights and vastly improving management training and communication effectiveness.

Hong Kong

• Implemented in-depth analytics of process gaps, information flow, and barriers, identifying clear opportunities for boosting production and enhancing staff placement effectiveness.
• Successfully executed a comprehensive production process reorganization, elevating monthly production by 25% without increasing staffing levels at Hong Kong's Kee Wah Bakery.

Hong Kong

• Eliminated root causes of roadblocks to achieve breakthroughs for high-profile clients in Asia, including Lafarge Holcim Cement, Sands Hotel & Casino, and Dairy Farm International HK.
• Worked closely with department heads to develop detailed models and workflows of business operations, effectively capturing both current and future production procedures
• Collaborated effectively with client company department heads to implement significant workflow changes based on analytical findings
• Consistently met strict time and budget constraints, exceeding all relevant requirements

Hong Kong

• Responsible for sourcing and selecting top-tier suppliers in the APAC region (including Australia, New Zealand, Singapore, Taiwan, and Hong Kong)
• Efficiently monitored and resolved payment disputes with suppliers, as well as addressed missed or poor deliveries of products, ensuring top-tier customer satisfaction.
• Resolved the vast majority of customer complaints with confidence, achieving mutually satisfactory resolutions in 90% of cases.

Vancouver, Canada Area

• Provided tailored production solutions to meet each client's unique requirements, achieving a high deal-closing and return-customer ratio
• Consistently increased average order value by expertly bundling complementary products and services, leading to record-breaking sales month after month

Melbourne, Australia

• Delivered exceptional assistance even during peak customer traffic, driving increased sales of accessories and ensuring customer satisfaction
• Regularly exceeded management's sales goals, excelling in both total sales and the product-to-accessory sales ratio

Peak, Hong Kong

• Supervised all clubhouse facilities to guarantee health and safety, ensuring every user of the facility experiences complete enjoyment.
• Developed marketing campaigns to promote clubhouse events that successfully inspired new signups from residential tenants
• Ensured unparalleled customer satisfaction throughout the event and activity

Certificate, Event Planning Management

Asian History, A

Activities and Societies: - Learn and studied on the war, culture, trade history of Asia and Southeast Asia

Diploma, Hospitality Administration/Management