Maino Cheng Email & Phone Number

Hong Kong

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Expertise in building and maintaining strong client relationships by understanding their unique insurance needs and providing tailored policy recommendations.• Skilled with efficiently remarketing through multiple insurance providers to secure the best possible terms and coverage for clients, ensuring their satisfaction and loyalty.• Adept at assessing clients’ risk profiles and advising on suitable insurance products to mitigate potential risks, enhancing their overall protection.• Experienced with EPIC, MS Office; Excel, Word, Outlook, ICBC PolicyCenter, and most insurance provider portals.

Vancouver, British Columbia, Canada

• Developed a powerful online marketing strategy for clients, including a custom website, and led a successful rollout to significantly boost visibility.• Expertly used service differentiation to reposition the client's online brand for social media marketing and website relaunch• Drove up American Bedding Cleanik's promotional weekly sales by an impressive 30% YoY through strategic SEO and social media marketing

Burnaby, British Columbia, Canada

• Maintain a strong connection with clients during the order waiting period to sustain business and foster referral opportunities for growth• Implemented effective sales strategies to engage clients, ensuring they made decisive choices during their visit, reducing business loss to competitors• Maintained extensive knowledge of products and services, making my service and advice indispensable to clients over the years• Confidently resolved client issues and questions to ensure a strong brand connection and trust

Burnaby, British Columbia, Canada

- Led business development initiatives and maintained strategic client relationships across various industries- Identified and pursued new business opportunities, resulting in successful client acquisitions and revenue growth- Developed and implemented effective sales strategies to meet and exceed company targets- Collaborated with recruitment teams to understand client needs and ensure the delivery of high-quality staffing solutions- Built and maintained a strong network of industry contacts through networking events and professional associations- Conducted regular client meetings to understand hiring needs, provide market insights, and strengthen partnerships- Generated comprehensive business proposals and negotiated service agreements with clients

Hong Kong

• Delivered efficiency analysis of daily operations, empowering clients to significantly enhance service efficiency and employee performance• Significantly enhanced communication between departments and boosted staff morale, resulting in superior on-the-floor performance for Tai Hing Restaurant Chain in Hong Kong• Revamped Apple Storage Ltd's KPI data system in Hong Kong, transforming sales data into actionable insights and vastly improving management training and communication effectiveness.

Hong Kong

• Implemented in-depth analytics of process gaps, information flow, and barriers, identifying clear opportunities for boosting production and enhancing staff placement effectiveness.• Successfully executed a comprehensive production process reorganization, elevating monthly production by 25% without increasing staffing levels at Hong Kong's Kee Wah Bakery.

Hong Kong

• Eliminated root causes of roadblocks to achieve breakthroughs for high-profile clients in Asia, including Lafarge Holcim Cement, Sands Hotel & Casino, and Dairy Farm International HK.• Worked closely with department heads to develop detailed models and workflows of business operations, effectively capturing both current and future production procedures• Collaborated effectively with client company department heads to implement significant workflow changes based on analytical findings• Consistently met strict time and budget constraints, exceeding all relevant requirements

Hong Kong

• Responsible for sourcing and selecting top-tier suppliers in the APAC region (including Australia, New Zealand, Singapore, Taiwan, and Hong Kong)• Efficiently monitored and resolved payment disputes with suppliers, as well as addressed missed or poor deliveries of products, ensuring top-tier customer satisfaction.• Resolved the vast majority of customer complaints with confidence, achieving mutually satisfactory resolutions in 90% of cases.

Vancouver, Canada Area

• Provided tailored production solutions to meet each client's unique requirements, achieving a high deal-closing and return-customer ratio• Consistently increased average order value by expertly bundling complementary products and services, leading to record-breaking sales month after month

Melbourne, Australia

• Delivered exceptional assistance even during peak customer traffic, driving increased sales of accessories and ensuring customer satisfaction• Regularly exceeded management's sales goals, excelling in both total sales and the product-to-accessory sales ratio

Peak, Hong Kong

• Supervised all clubhouse facilities to guarantee health and safety, ensuring every user of the facility experiences complete enjoyment.• Developed marketing campaigns to promote clubhouse events that successfully inspired new signups from residential tenants• Ensured unparalleled customer satisfaction throughout the event and activity

Certificate, Event Planning Management

Asian History, A

Activities and Societies: - Learn and studied on the war, culture, trade history of Asia and Southeast Asia

Diploma, Hospitality Administration/Management