I conduct and manage multi-method, multi-stakeholder research, design, and analysis from a critical, systemic, and lived-experience framework. I have expertise in in-depth, one-on-one, ethnographically informed interviewing, both in person and online. I’ve particularly focused on the relationship of people with money and payments as they live their financial lives, to identify barriers to financial inclusion and opportunities for technological innovation. As a lecturer I teach what I practice: human-centered design, critical HCI, research methods, and particularly their theoretical foundations.
Listed skills include Qualitative Research, Ethnography, Research, Research Design, and 23 others.