Focusing on applications to address issues regarding ERP, CRM and Business Intelligence Applications including AX (2012, 2009, AX4), Progression, Milas AX Monitoring complex issues and working to resolve with necessary teams across MIS.

I had the privilege of supporting families of athletes as they prepared for the National Special Olympics Summer Games in 2018. It was a rewarding experience, and I’m proud to have contributed to such an impactful event.

I played a role in supporting the Professional Services team. This involved assisting the Head of Professional Services and project managers, optimizing staff assignments, and ensuring adherence to project standards. Additionally, I contributed to the development and maintenance of Esri’s project management standards.

Content writer for The Arcade website which is a geek and gamers site based in Ireland. I focus on articles on news, technology and apps.

Co Director of "Geek" Convention based in Dublin that covers music, movies, games, anime, comics, books and more 2012 saw over 1200 people in attendance with various famous special guests and big companies involved in the convention

As a dedicated IT Service Desk professional, I provided top-tier customer support. My responsibilities included promptly addressing incidents, managing call queues, and ensuring efficient resolution. I collaborate with technical teams, escalate high-priority issues, and contribute to service improvement initiatives. Additionally, I maintain key services and adapt seamlessly to changing requirements.

- Ensuring the implementation of printer monitoring tool JetAdvice. - Contract Management; Contract Creation and Maintenance - Device Management: Manage the database and records of fleet of printers across Ireland, UK and Europe - Providing daily SLA reports for MPS customers, printer statistics, QBR's and reports for the Senior -Management of activity in the MPS dept- Manage HP ASP program claims. - Stock and Cost Management of Parts and Consumables - Provide adequate feedback to any enquiry from a stakeholder pertaining to the provision of -consumables or parts.- Run Helpdesk PIT Meetings as part of LEAN - Managed Database of Printers as part of LEAN training and Project Management

As the Accounts Manager I was involved in the day to day organisation of the projects. This included meeting and communicating with the clients to discuss the projects progress. This also included providing help and documents and advice when needed to the clients on content gathering and other information. I also was involved in discussing concepts and ideas with the development team and helping with coding, design and concepts. I was also heavily involved in setting up, organizing and implementing a new product that promoted business through social networks. This included blogging for companies, advising them on how to use social networks effectively and what would best suit their business.

Serving customers, Some stock taking, Providing a clean and comfortable environment for the customers and staff

During a six-month internship at BT Ireland, the intern:- Developed the BT Ireland Demand and Delivery Intra site using SharePoint, Livelink WCM, and HTML.- Created website counters and scroll bars.- Automated document updates without the need for manual admin input.- Crafted and refined presentations for the IT department's CEO.- Updated and enhanced the IT Roadmaps.- Managed Release Status meetings and documented the proceedings.- Designed Org Charts and maintained their accuracy.- Established SharePoint sites for various business teams.- Served as the initial contact for mid-term interns.- Regularly updated the Calendar of Demand.- Introduced new systems and processes for the IT department, contributed to major project releases, and received commendations from the CEO of BT Ireland. This summary encapsulates the intern's contributions and achievements during their tenure.

The summary of the tasks mentioned:- Operating the cash register.- Conducting stock inventory and managing cash reserves.- Training newly hired staff members. These responsibilities indicate a role that involves financial transactions, inventory management, and staff development.