Mairead Tobin Email & Phone Number

This is both a data quality and a supervisory role. I train new Management Information Clerks (MI Clerks) and provide feedback as required to ensure data entry is accurate. I access patient records rejected by MI Clerks, to discover the discrepancies and ensure the correct data is validated. I investigate issues of missing or contradictory information on Patient Report Forms. I make the relevant changes to ensure a high level of data quality. I create weekly rotas of tasks for the MI Clerks and… Show more This is both a data quality and a supervisory role. I train new Management Information Clerks (MI Clerks) and provide feedback as required to ensure data entry is accurate. I access patient records rejected by MI Clerks, to discover the discrepancies and ensure the correct data is validated. I investigate issues of missing or contradictory information on Patient Report Forms. I make the relevant changes to ensure a high level of data quality. I create weekly rotas of tasks for the MI Clerks and adjust these daily as required. I manage my own daily workload, ensuring both routine and non-routine tasks are accomplished. Show less

This was a data entry role that involved the processing of Patient Report Forms from their paper form to an electronic format. It required excellent attention to detail, as well as the ability to work in a fast-paced team environment to meet targets. I was dealing with large volumes of highly sensitive information and working within the Data Protection Act.

Dublin, County Dublin, Ireland

This was a back-office position in a telecommunications company. I processed customer orders for broadband and set up their appointment for installation to occur. I was also solely responsible for dealing with customer accounts where the installation had been unsuccessful. This involved phoning customers to explain and discuss the issues and to continue following up with customers until the issue could be resolved. I also had to liaise with other departments via email and to train staff and… Show more This was a back-office position in a telecommunications company. I processed customer orders for broadband and set up their appointment for installation to occur. I was also solely responsible for dealing with customer accounts where the installation had been unsuccessful. This involved phoning customers to explain and discuss the issues and to continue following up with customers until the issue could be resolved. I also had to liaise with other departments via email and to train staff and delegate the workload between several staff members each day. Show less

Business Administration Apprenticeship Level 3, Distinction

I did this apprenticeship while working in my current position in London Ambulance Service. During this apprenticeship I improved my.

Bachelor Of Arts - Ba, Merit

This was a Film Production Arts degree. I worked with teams to create several short films, music videos and documentaries. This required.