Mairefrans Borges Email & Phone Number

Remote

Provided prompt and effective resolution to customer inquiries.Demonstrated extensive knowledge of SanMar's product catalog, assisting customers in making informed decisions.Efficiently processed and tracked customer orders, order modifications and cancellations, ensuring accuracy throughout the fulfillment process.Communicated effectively with customers and internal teams, ensuring clarity, and understanding.

Orange Park, Florida, United States

Place outbound calls to customers to inform them of their delinquent account status.Interact with customers respectfully, show empathy for their situation, and identify mutually beneficial outcomes for the customer and our clients.Actively listen to customers and negotiate the best possible payment arrangements.Measure performance based on call compliance, daily call volume, and the ability to achieve effective resolution compared to assigned monthly goals.

Jacksonville, Florida, United States

Processed and shipped a high volume of orders in a timely and accurate manner,ensuring customer satisfaction and on-time delivery.Resolved issues related to shipments, such as missing items, damaged packages,or incorrect addresses, in a timely and efficient manner.Coordinated with other departments, such as customer service or transportation,to ensure smooth and efficient operations.Handled and transported packages weighing up to 50 pounds, using appropriateequipment and safety procedures.Maintained a clean and organized work area, ensuring safety and efficiency.

Opa Locka, Florida, Estados Unidos

Packaged multiple and single items accurately and efficiently, ensuring properlabeling and documentation.Reviewed orders in pending status and ensured timely shipment of all packageditems, using software and other tools to identify and correct any errors or issues.Conducted inventory checks in odd locations and restocked products as needed,using accurate counting and record-keeping methods.Researched using software to identify errors in packing and corrected them,ensuring accurate and efficient operations.Troubleshot and resolved problems that associates encountered with shippingorders, including resolving product descriptions such as ASINs and/or UPC labels,printing ASIN labels, damaging out products, and adding expiration dates to foodand health products.Maintained a clean and organized work area, ensuring safety and efficiency.

Opa Locka, Florida, Estados Unidos

Assisted the Area Manager in running the receive dock area, ensuring all incomingshipments were properly received, sorted, and stored.Coordinated with other departments to ensure timely and efficient processing ofshipments, such as communicating with the inventory team to ensure properplacement and storage of products.Utilized multiple Excel tools to assist in labor management, record quality errors,and identify production barriers, providing valuable insights and data-drivensolutions.Maintained a clean and organized work area, ensuring safety and efficiency.Managed department duties daily, including allocating job duties, prioritizingsuccessful performance, and coaching team members to improve their skills andproductivity.

Orlando, Florida, Estados Unidos

Properly trained new hires and existing associates, demonstrating guidelines andsafety rules, and ensuring they understood their roles and responsibilities.Ensured all rules and regulations were being properly followed by everyone,taking appropriate action when necessary.Helped associates who needed extra help, such as coaching on specific tasks orproviding support during busy periods.Conducted safety audits and provided feedback to the management team,ensuring a safe and secure work environment.Maintained a positive and professional demeanor at all times, representing thecompany in a positive light.

Caracas, Venezuela

 I directed the procurement process, overseeing asset tracking, implementing efficiency solutions, and generating reports on asset allocation. Also, I managed expenditure processes, ensuring compliance with policies for donations. I tracked donor obligations, monitored settlements, and effectively resolved discrepancies. This experience underscores my proficiency in strategic management, process coordination, and problem resolution within a dynamic corporate environment.

Business Operations, Business Operations Support And Assistant Services, 3.8

The content of this program is designed to prepare me for areas of planning, organizing, directing, and controlling of a business.

Master Of Business Administration - Mba, Business Management, 4.0

not graduated

Bachelor In Business Administration, Business Administration And Management, General, 2.5